We spent a week of our vacation at the Riu Punta Cana in January 2013. I must say the hotel’s architecture was stunning (please refer to the attached pictures), but as much as you will get astonished with the beauty of the place you will also be disappointed with their food. I remembered that the same problem we had when we stayed at the beautiful Riu hotel in Puerto Vallarta in 2010. It seems they only pay attention to the visual side of their hotels, but nothing to the kitchen. Besides the poor food, the room was smelly with fungus on the furniture. It was a 2006 hotel yet already so run down. Our “strive for food” adventure started right after we got there. We went to Don Manuel buffet to have something to eat after the flight, but the pasta cook refused to make me a pasta dish though he just made one for the person ahead of me. He pretended he did not understand me. Then I tried to make a sandwich for my son, but bread was old. I asked the waiter to see a restaurant manager, but my request occurred to be impossible to fulfill. The waiter listened to my complaint and told me that the manager was not there that day. On the way to our room, I stopped at the reception to complain. One of the reception managers told me that they were not responsible for the kitchen and could not handle complaints about the restaurants, so he sent me to my Apple representative across the hall. Later that afternoon we went to another buffet, Altagracia, but only to learn that the hamburgers looked like they had e-coli bacteria, and the pasta or French fries were very, very old and dry. They run out of salad dressing, just about half an hour before closing and would not bring more. That evening, we went to the Brazilian restaurant to find overcooked and uneatable meat. The same happened day after day: old bread, unappetizing food, bad coffee. I stopped at Apple vacation representative’s desk and complained about all that as well as about very dirty swimming pool with huge oil stain and dirt accumulation in one corner of the pool. The spill in the pool got cleaned overnight, but food did not get better. On the evening day second we dined at Italian “gourmet” restaurant. We ordered three different dishes. The meat, again, was extremely dry; my son called it “beef-flavored chewing gum.” The food was old and prepared well in advance of the serving. All three dishes (meat, fish and lasagna) came with sauce, but it was dry, and the basil used to garnish the food had turned black from heating lamps. We sent all food back and left the restaurant. None asked us why we were leaving!! One the third day, simply because we were hungry, I went back to the reception and demanded to talk to hotel manager. They escorted me to the manager’s office. I told the manager about our culinary experiences in his hotel. His answer was that he had not such complaints before, that the only people complaining sometimes were visitors from Chicago and New York! Clever, but not wise. I just asked him to walk around those places, look at the food and try it if he was brave enough. For the last three evenings, we have dinner at the steak house. We stuck to that restaurant because it was the best Riu Punta Cana had to offer. So, considering the food, the pretty architecture of the hotel was not worth the money. Moreover, it had nothing to offer for kids, no pool toys, no activities for them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.