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“Wonderful time” 4 of 5 stars
Review of Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playa de Arena Gorda, Punta Cana, Dominican Republic   |  
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Ranked #54 of 102 Hotels in Punta Cana
Tweed, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“Wonderful time”
4 of 5 stars Reviewed December 19, 2012

First of all, anyone that tells you that the Palace Punta Cana is dirty or poorly maintained are simply not telling you the truth. My wife and I checked in on November 29 and checked out December 13 and had a great time. Rooms were immaculate as is every surface of this property. Their staff are everywhere cleaning up everything from dead leafs on the palms to wiping off individual crystals on the chandeliers.
There are a couple of small complaints from an otherwise great vacation. Number one I would like to see a bit more variation in the food served at the buffet from night to night. The food was good but I personally would prefer more of a variation day to day.
Number two was for my wife and I a considerable disappointment. We are avid fitness buffs and as such had every intention of using the exercise facilities. For a 5 star hotel I would be ashamed to offer the fitness room that they do. Some serious money needs to be spent updating the fitness area.
Bottom line, for the money you cannot go wrong with this Riu. Yes things are a bit dated but everything is still in very good condition and the staff is excellent at keeping things clean and in order.
One other thing to mention is the service staff in the buffet. Ronnie and Ranyer treated us like royalty, great service and hopefully management will pass this on to them.

Room Tip: Make sure if you don't smoke you ask for a non smoking room. If you are only a couple take the...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,049 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Edgewater, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012

Returned on Dec.6th, from the most beautiful vacation. This place the Riu Palace, Punta Cana was so laid back, the staff was amazing they went out of their way to make you happy. We will definitly will be going back. Only thing I didn't like were the unsupervised children at the pool, the parents were no where to be seen, and the kids just went wild, jumping and splashing me and other guests. Marion Dickinson

Room Tip: The staff are ready and waiting to help with any upgrades to you wish.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Courtice, Ontario
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 17, 2012

Our Stay began at the Riu Palace Punta Cana on Dec.9 - 16 , 2012. This hotel is showing its age, the room was musty with stale cigarette smoke along with a stench we could not identify as we entered our room .The air conditioning was set at 24 degrees and would not lower I found it to be shut off at 4am each morning causing me to wake up hot. I called but the maintenance man just cranked it to 10 degrees C which did nothing.since it would not cool more than 24. Overall I liked the staff, most were friendly if you were friendly toward them. would I come back to this hotel the answer is no. The beach is gorgeous the weather is amazing but as far as staying here again, I would only rate as a 3.5 star. Oh and the bed was as hard as a rock , I need to take advil to get through the night because the mattress was brutal.The food was in a word - MEH.

Room Tip: be ready with advil to help sooth your aching back and bones from the rock like mattress, if you enj...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 15, 2012

It was our first time to the Dominican Republic and we were not disappointed. Great hotel, staff and the resort was fab with plenty to do. We will definitely be visiting Punta Cana again in the future. Jo and Russell White.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 11, 2012

We arrived on Nov 24th and stayed in rm 0122 (they still use actual keys- not cards). No bugs, no musty smell, but the vodka was awful. Not sure what it was, certainly was NOT Stoli's. The food was okay, the service was good (staff was very nice). The entertainment committee was very involved with the guests which was great. They ate with you, danced with you - or left you alone, whatever you wanted.The specialty restaurants were good. Mostly all European - not many Americans. There were a LOT of kids there which at times was annoying (sceaming and splashing). I did like the fact the hotel was located in a gated Riu only community. The Macao is a short walk, but worth seeing as it is not the typical Riu Palace. Very mordern totally different structure. They have a casino (well, about 30 slots and a few tables) VERY small - open from 8pm to midnight. We were there for 15 minutes max. If you like casinos - get a taxi for 20 bucks and go to the Hard Rock Resort and Casino. Large casino very clean and nice. Make sure you say "Resort and Casino" or you will end up at the Hard Rock restaurant 45 minutes away (that is where the free shuttle takes you). Believe it or not- the Vodka was just as bad there. Not sure if it is how they distill in DR?

Room Tip: 0122 is the base floor - courtyard right next to the pool. It was handy for changing and bathroom us...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southlake, Texas
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 11, 2012

We spent Thanksgiving at Riu. The check in was disorganized and we were put in a room next to maids office and supposed to have forest view, which really was a parking lot with construction going on. After twice requesting new room and being told to come back the next morning, we took our bags to the front and spoke to the manager who moved us immediately. The room was clean and modern. The wait staff at the restaurants were very friendly. I found the buffet food to be the best with a nice selection. The pool was nice and big but the tiles are coming off throughout which needs to be addressed. Beach was nice and clean but not enough chairs, recommend getting up early to grab one before they are gone.
This particular hotel is great for kids and if you like kids. If not go to the Riu next door, its adults only and is really nice and updated. If we go back we will stay at that one for sure.
Overall for the price it was nice.

Room Tip: request pool view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 10, 2012

Just returned from second stay in 4 years, the room we got this time not quite as nice a view as the jr,suite supreme still lovely to use kept very clean and well appointed, no shortage of drinks in the room nice balcony good bed and very quite. Room make up varied each day but was done and turn down service at night which was a nice touch. Beautiful beach and lots of chairs and umberallas to use.Food generally very good, good selection in buffet for each meal. There are several ala carte restuarants of which we found the steak house the best. The Italian is ok but not genuine Italian and a little music would be nice. The gourmet was really nice but you need to be a bit of a gourmand to really like it.The drinks are good and plentiful in any of the 5 bars. The casino is a waste of time. A little entertainment on The Plaza would be good but it was mainly around the pool area, shows at night except Karaoke was fair to middling . In a party of 12 there were few complaints, would return again and would not hesitate to recommend it as a really really nice all inclusive.Found the staff very plesant and courteous language was a small bit of a problem but they have host and hostess's who can always help so it is easy to be understood. Again as I said before a really nice holiday.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Punta Cana

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Punta Cana
#42 Luxury Hotel in Punta Cana
#43 Romantic Hotel in Punta Cana
#44 Top resorts Hotel in Punta Cana
#45 Family Hotel in Punta Cana
#48 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Official Description (provided by the hotel):
* Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Taino, Riu Naiboa hotels and the ClubHotel Riu Bambu * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more   less 
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Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana

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