First of all, anyone that tells you that the Palace Punta Cana is dirty or poorly maintained are simply not telling you the truth. My wife and I checked in on November 29 and checked out December 13 and had a great time. Rooms were immaculate as is every surface of this property. Their staff are everywhere cleaning up everything from dead leafs on the palms to wiping off individual crystals on the chandeliers.
There are a couple of small complaints from an otherwise great vacation. Number one I would like to see a bit more variation in the food served at the buffet from night to night. The food was good but I personally would prefer more of a variation day to day.
Number two was for my wife and I a considerable disappointment. We are avid fitness buffs and as such had every intention of using the exercise facilities. For a 5 star hotel I would be ashamed to offer the fitness room that they do. Some serious money needs to be spent updating the fitness area.
Bottom line, for the money you cannot go wrong with this Riu. Yes things are a bit dated but everything is still in very good condition and the staff is excellent at keeping things clean and in order.
One other thing to mention is the service staff in the buffet. Ronnie and Ranyer treated us like royalty, great service and hopefully management will pass this on to them.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Taino, Riu Naiboa hotels and the ClubHotel Riu Bambu * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more less
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- Also Known As:
- Riu Palace Punta Cana Hotel Punta Cana
- Punta Cana Riu Palace
- Riu Palace Hotel Punta Cana