We had a wallet stolen from us minutes after checking in. Staff were very rude and inconsiderate playing down the incident. The same thing happened to another individual that we bumped into as well. The rooms are nice and the service is very good. It is a pity there are thieves around. I am most disappointed with staffs lack of sympathy and assistance in this situation. They reacted as if we had lost it and didn't offer any help.

We were four guys travelling together. We were very surprised to see the quality of the resort. Everything was nice and the service great BUT there was a big issue with our things going missing. When we got to our rooms we immediately went for a drink, but when we got back half an hour later we found that one of the wallets along with all the IDs and $700 was stolen from the room. The management were less than concerned about it saying it was our responsibility to lock everything in the safe. They were really rude about it too. For the rest of our stay we made sure that all our money and valuables were locked away but by day 4 again a scuba diving shirt and a pair of expensive sunglasses went missing form our room. This time the management said they would look into it and told us that we would be removed from the hotel if we made a big deal out of it.
During our stay another person from Quebec also had their wallet and money stolen which led us to believe that these thefts were wide spread and we were not imagining things. The management never got back to us and never offered any apologies.
At the end although we were down $1200 due to thefts and the fact that everyone on the resort were either old or couples we had a good time. If you ever end up going to this resort LOCK EVERYTHING DOWN or risk having it stolen.

The resort itself is stunning. From the architecture to the crystal chandeliers, the hotel is beautiful. We had a room close to the pool and on floor "0". It is not the basement but the lower floor. We overlooked a hedge maze which was very nice. We tried to get an upgrade but were told the hotel was full and unable to comply. No matter. The room was adequate and clean. Two double beds pushed together for a King size but that did not worry us. The food is good. Lots of variety at the buffet, which once again in beautiful and impressive room. The food at the Krystal was our favorite but would recommend that you pass over the steakhouse as the meat was inedible. The Brazilian was fine but we never did get to the Japanese or the Italian. They do go out of their way to make every day special, like having Pina Colada's served in pineapples around the pool, or Sangria again near the pool. The pool itself is small but certainly adequate, but they most definitely need another one. The pool area is quiet other than the music for the aerobics or some activities in the afternoon. Lovely thick cushions on the beach chairs, but you do need to get there early if you want one. The chairs are pretty well gone by 10am. Lots available at the beach though. The beach is nice, but not as nice as the beach at Bavaro, a bit narrower and lots of people enjoying the weather. Speaking of which we got a fair bit of rain but it did not dampen our holiday. The resort is about 1 hr away from the airport but that is due to dropping of people at their resorts along the way. The airport is open-aired and not airconditionned, so keep your shorts and t-shirts on, until the last minute before boarding the plane home. I don't think we will return to this resort, due to the fact that we were not overly impressed with the food and did not fine the pool service all that prompt (in Cancun they almost wake you up from your afternoon snooze to make sure you had a cocktail) and did not find the staff all that friendly whether you tipped them or not. Overall, the holiday was fantastic and we came back relaxed and tanned, which is the whole point, right...Before I forget, they have no Clamato for Bloody Caesar`s for us Canucks, and no Purple Rains either...

We visited this resort for my husband's birthday. This was our second stay at a Riu Resort. We were very pleasantly greeted at the hotel; the reception manager sent a bottle of champagne to the room for my husband's birthday. Our room was nicely appointed and spotless as well as the bathroom. The beach was beautiful with soft sand with "natural" umbrellas (palm trees). The buffet was outstanding serving lobster tails, crayfish, and filet mignon. I've never seen this display at a buffet before. The grounds of the resort were beautiful and well maintained. The evening entertainment was terrific. The staff was very friendly and helpful.

I would strongly recommend the Riu Resorts to my family and friends. From now on, every time we travel (which is several times a year), we will definitely choose Riu if there's one in that area.