We just got back from our stay at the RIU Palace Punta Cana. A great vacation for my wife and I. We traveled April 8th - 15th.
We have stayed in other resorts in Punta Cana before, first time at the Palace and thought it was better than the others.
I feel some of the bad reviews are justified to some extent, but others aren't. But, not everyone can be pleased.
Most of the time, I felt any bad experiences could have been eliminated by the visitors, not the resort.
Staff/Service: Friendly reception, maids, staff, bartenders, waiters, etc. The only few workers that appeared to be rude or not be as pleasant, were the ladies working the desk at the SPA and one guy taking dinner reservations. This wasn't a one-time problem either. Happened on a couple occasions.
We tipped occasionally and everyone seemed grateful for it (not expected). I left coloring books, crayons, markers and pencils for our Maid one day (she had kids) and she was just overly thankful for the kid gift.
Cleanliness: The whole resort was non-stop cleaned and maintained from what I saw. Usually, if I saw anything that needed to be cleaned up, it was because of a sloppy tourist that could have prevented it in the first place.
We only had them clean our room 3 or 4 times in our week stay. Why waste towels? Did a great job cleaning and also liked the turn-down service at night.
Beach: It is the main reason to come to Punta Cana. Not the resorts! So, why complain so much about them. The beach wasn't over-crowded and we could find beach chairs eventually. Too many people reserve them way ahead and then NOT use them. This happened at the pool also. The drink service was nice.
Drinks: Was pleased over-all. Made them strong enough and kept them coming. Also, I never had an empty wine glass at dinner. Mama Juanna wasn't that good at the resort that we tried. Better off the resort.
Food: Every time I went to the buffet for lunch or dinner, I found something new to try and I always found something that I liked. Some items seemed a bit bland, but come on, they are trying to please EVERYONE from so many different countries. We ate at the Japanese and La Altagracia restaurants and were happy with our meal. We were a bit hungry after our Japanese meal (6:30pm), so we went to the buffet again around 9pm. :-)
Room: We had a top floor room facing north. Not much smell, but again, it is Tropical location. Also, your bring up your wet suits, towels and sandals and if you leave them in the room... it will smell a bit. Can't help that. We did bring a little Febreeze with us to play it safe. Used it a couple of days. Liquor and Fridge were stocked every other day. If I needed more water, I just stopped and asked for it. Remember though, not everyone speaks English... they may just be polite and smile and nod... but never get what you need.
The safe latch broke one day, but I saw a maintenance man a floor down and knew enough Spanish to get him up to fix it within minutes. Tipped him nicely and he was happy too.
The keys are a bit of a pain, 2 keys (room and safe) and 1 is on a plastic paddle. I brought my own elastic wristband and put them on there. Worked great, plus, then no one can steal your key with the room number already on the paddle.
Towels: Went to get towels an few times and they didn't have any. Other than that, had no issues. Too many people leave their towels on pool chairs all day (even in rain) and not use them. Then, when the rain stops, turn them in to get fresh ones... leaving a short supply.
Over-All: I loved the resort, more than other resorts that cost a whole lot more. Some issues, but they were minor. Most issues were the fault of other guests and NOT the resort. We would recommend coming here and we may return again.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Taino, Riu Naiboa hotels and the ClubHotel Riu Bambu * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??ey * 30 km / 19 miles from Punta Cana Int???l. Airport ... more less
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- Also Known As:
- Riu Palace Punta Cana Hotel Punta Cana
- Punta Cana Riu Palace
- Riu Palace Hotel Punta Cana