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“Ocean Blue” 4 of 5 stars
Review of Ocean Blue & Sand

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Ocean Blue & Sand
4.0 of 5 Resort (All-Inclusive)   |   Playa Arena Gorda, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #28 of 101 hotels in Punta Cana
Butler, PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Ocean Blue”
4 of 5 stars Reviewed November 20, 2012

We just came home yesterday from a 10 day stay at Ocean Blue and Sand. We liked the hotel and the staff alot. There is alot to do and a wide variety of places to eat. Mike's coffee shop was really nice. It did seem hard at times to get the refrig in the room restocked though. Front desk was very helpful answering any questions and taking care of any concerns. We were not thrilled with the Delta vacations representative that was there, I think her name was Yolanda. She booked our excursions and she booked us on the wrong excursion and told us it was what we told her we wanted but she knows that is not true because we probably told her 50 times we wanted to swim with the stingrays and we did not get to do that and we were not offered any kind of compensation toward the correct tour. The worst part is the 2 tours were the same price and we had 4 in our group. Over all the hotel was very nice I would just be cautious of who you book your excursions with. We spent $992 you would think they would of gave us a discount to add the right tour.
Rochelle

Room Tip: We like the location of building 9
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this review, November 25, 2012
On behalf of Ocean Blue and Sand by H10 We would like to really thank you for selecting our hotel and giving us the opportunity to host you. As well we would like to let you know that our customer’s satisfaction is our priority, for that reason we appreciate the time you have taken to share your remarks about your vacation, we understand that you have an unpleasant filling because of the excursion situation but ,we will get in touch with Delta customer services department in order to get a solution to this matter , that way you could get answers from them .
With those valuable comments you will help us to increase our level of customer’s satisfaction.
Thank you for sharing tips of your valuable experience with others through Trip Advisor.

We look forward to welcome you to your home away from home.

Best regards

Judith Ripoll

Guests Services Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed November 19, 2012 via mobile

I loved everything about the stay the food and the rooms were great also the hot tub in our room was amazing we had great weather i would definitely come back my boyfriend and i loved it and had a very romantic special 2 weeks together all staff were lovely the entertainment was very good WILLIE WONKA IS THE MAN

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this review, November 20, 2012
We would like to take this opportunity to really thank you and your boyfriend so much for choosing our hotel Ocean Blue and Sand by H10 , And especially Dominican Republic as your holiday’s destination. We are also happy to know that you have found a great variety of thing to do here with us and that you had a good time with some of the workers like wily wonka and the rest of the entertainment staff. We will give your regards to him on your behalf.

We will be more than glad to welcoming you again here with your family and friends at Ocean Blue and Sand.

Best regards
Management.
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1 review
5 of 5 stars Reviewed November 19, 2012 via mobile

The stay was fantastic! Food was great the resort very nice and the resort staff is very friendly. What made the stay great was the entertainment group. These guys work tirelessly to keep you entertained and occupied with songs dancing and a myriad of games. The nightly shows are awesome. Most notably are Willy Wonka one of the dancer/entertainers and the lead entertainment host Candyman. Those guys are great and i really hope they stay with the resort!!!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this review, November 20, 2012
Thank You so much on behalf of Ocean Blue and Sand by H10 for your most wonderful review and for sharing with others you Amazing experience here with us, we are also glad that you have the chance to experience the wonderful entertainment that is available for all ages, here at our resort. We hope that you have really enjoy it and also found the staff of ocean blue and sand friendly as well.

We most gladly will like to welcome you again, and will give candy man and willy wonka your regards.

Best regards,
Management
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Saskatoon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 19, 2012

We just got back from the Ocean Blue and Sand in Punta Cana Nov 9-16 2012. We did have rain of some sort every day, but hey, if you go in the rainy season, you have to expect rain. Only on two days was the rain heavy, and for the most part, any rain we did have was either a light rain, or during the night. It was was not bad enough to force you indoors for the whole week.

The resort was well kept, and the staff was a happy bunch. This was our third visit, and we were surprised with the Privileged area, and the changes made. The restaurant at the beach is now open to H10 Premium or Privilege only, for the morning breakfast, and the privilege area at the beach is very nice. We did notice that the Privilege beach area, still has the problem with people putting down towels on the chairs and cabanas, and then buggering off. This left other members no where to sit. When we spoke to our consierge about this, she did in fact speak to the attendant about this, and the next day, this problems appeared to have been resolved.

Our room was very clean, and looked to be freshly redecorated. The maids were great, although some days the room was late getting made up
.
Overall, the staff tried very hard to address any issues as they arose.

The lobby bar has a couple of girls that remembered us from 2009, which was nice, and all of the lobby bar staff went above and beyond to make everyone feel at home. Thanks to Raquel, and Yaira, for the great time we spent with you.

Being the "slow season", we did find some of the Ala Carte restaurants closed for the night for maintenance, but there was always somewhere to eat though.

One thing that did bother us, was the street vendors allowed on the grounds twice a week. They seem to have gotten a lot more pushy than the last time we were there, to the point that one of them tried to force us to go to his booth. I told him he was pissing me off, and to keep his hands off me. We did mention this to the resort, and hopefully they will clean these guys out. These guys do go to most of the resorts in the area, so this is not a problem only at the Ocean Blue.

The beach did have some damages from the storm season, which is really too bad, but then again, this is mother nature and way beyond the control of any of the resorts.The beaches are still useable, they just don't look as nice as they can be. All the resorts in the area did have some sort of erosion. We did a walk down the beach, and some resorts got hit harder than others, and some hardly had any damage. We love the beaches in Dominican better than Mexico, but this time it was sad to see the damage to the beaches. Talking to the locals, it should be back in shape by spring, but all a person can do is hope and pray they come back.

This was our third visit, but definitely not our last.

Room Tip: Ask for pool side. It might be noisier, but the ocean side has a limited view now due to the trees g...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this review, November 20, 2012
First it is a pleasure for us that you have chosen Ocean Blue and Sand by H10 as your holiday destination. We want to thank you so much for your contribution in this review about your wonderful experience with us in your vacation. As well we will like to let you know that the improvements in our restaurants and changes in the resort are constant for the pleasure of our clients. In the other hand as you mention in you review all the beaches are a litter damage but they are all ready back to their natural beauty. We are very happy to know that some of the worker remember you, and you enjoy your stay as well.

Thanks once more for the details about your vacation mention by you in this review, we look forward to see you again here with us.

Best regards.

Management
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Brookline, Massachusetts, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 19, 2012

Ocean Blue and Sand's property is kept very clean, from the rooms to the pools and beach. Beautiful layout and beach location.
Pros: Amazing, fun bartenders. Clean, gorgeous grounds. Laid back casino. Beautiful spa and skilled massage therapists.
Cons: Constant spanish techno music at pool and the discoteca...never a change in music. Other resorts I've been to have a good mix. When we asked the bartenders if they had any other music types or maybe a few songs in English (most of the guests there all spoke a primary language of english), they said that's all they have.
-There were vendors on the resorts property (on the beach and next to the pool) that would follow you around, pressuring you to buy whatever they were selling. We bought one item on the beach because we thought it was safe since they were on the the property, but it was in fact 20 dollars cheaper in the gift shop.
-The food is not good; the best meal I had was a cheeseburger from room service. The buffets recycle food from the day before's lunch and we found that most of the "specialty" restaurants use the same food and sauces that are used at the buffet. The best restaurant was the mexican and steak house. However, on the plane ride home, I heard many people complaining of their food at other resorts so maybe it is just the area.
-My fiancé and I went on this trip with my parents; we booked with apple vacations (which was great and Francisco the resort rep was so helpful) and my parents got put with funjet (this is because we booked with vacationstogo.com and you can't pick which agency you will have). We had booked excursions before we got to DR, and long story short, the FunJet rep that works at Ocean Blue and Sand (his name is Pierre I believe) told my father the dune buggy company we went with was no longer in business and they were not going to show up to pick us up and probably stole our money. The Funjet rep (Pierre) even called the company because he said they didn't speak english. After I heard this (I speak spanish), I called the Dune buggy company myself who indeed spoke English (the owner is from Germany) and said they were very much in business and the reason the resort was telling us this is because they have contracts with other companies that they want us to use and book through them. This incident ruined a whole day of my fathers vacation because he thought he had booked with someone that had his credit card number and would use it for whatever since they were "no longer in business".
- Also, as soon as you arrive at the resort, these reps (again Pierre) tries to make an appointment with you the next day that they say is "very important breakfast", but is actually a sales pitch on their condos/time shares there....don't go!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this review, November 25, 2012
First of all it is a pleasure for us that you have chosen Ocean Blue and Sand by H10 as your holiday destination. We want to thank you so much for your contribution on this review about your vacation experience with us.
Thanks once more for the feedback on this review about your vacation, we will be glad if you give us the opportunity to show you the changes made on those areas of opportunity that you mentioned. With those valuable comments you will help us to increase our level of customer’s satisfaction.
Thank you for sharing tips of your valuable experience with others through Trip Advisor.

We look forward to welcome you to your home away from home.

Best regards,


Judith Ripoll

Guests Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
82 reviews 82 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed November 18, 2012

We have been to Punta Cana many times. So, I would have to say that Ocean is a cut above average, but, not the best. Still, I would recommend to not be disappointed! Resort was very clean. The bedroom furniture nicer than most. We were here in November, since it is a "slower" season not all restaurants were available all of the time. We ate at the La Brasa steak house & it was very good!! Some of our group tried the italian, the mexican and the coffee house/pastries. All were very good, La Brasa being our fav. The rest of the time we ate at the main buffet. Main buffet would have different themes & we were always satisfied with something or several things there. The beach buffet during the day had fewer choices. Most days they even had the same dishes. The staff at the beach buffet were not as friendly, but, we loved sitting out under the awnings and enjoying the view. The rest of the staff were very friendly, especially if you show them some courtesy & they also appreciate when you can speak some spanish even if it is something small!! Please remember a lot of these people work 14 - 45 days staight before getting some time off!! I was very impressed that the majority of them could still smile and be friendly! We also were impressed with the Circus show in the theatre. The other nights were very reminiscent of other resorts, but, I have to say Ocean has some really good dancers. We went into the casino one night. Had fun. Won a little. Disco same as most. It opens at 11:00 pm & stays open till 3:00 a.m. Our group had 3 rooms. The week we were there unfortunately, it rained quite a bit. Two of our rooms flooded in the middle of one night from a storm!!!!! Do not leave your clothes on the floor! There is a straw market to the left of the beach with just about anything you can think of to buy! Be prepared to haggle! This resort has sailcloth for awnings on the beach vs. palapas. We prefer palapas!! Also, it is posted everyday on the activity sheet that the resort does not condone saving chairs,but, there are alot of inconsiderate people out there. So by the time we would get to the beach, late morning, all the covered sites were taken with the majority of the people to never be seen at their sites!!! Over all, we enjoyed our vacation. If this is some of your first experiences with all-incl., it is great!! If you've been to many, you will find this to nice, but, kind-of average!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this review, November 20, 2012
Thank You so much on behalf of Ocean Blue and Sand by H10, for your wonderful review and for sharing with others your pros and cons about you vacation. we are also glad that you found the property beautiful and the staff of ocean blue friendly as well.

We most gladly will like to welcome you again,

Best regards,

Management
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Balderton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed November 16, 2012

My husband and I went for a 3rd visit to Ocean Sands and Blue for 11 nights Nov 2nd- Nov 13th.
Our 1st visit was fairly good for the money although you had to complain to get things done.
Our 2nd visit we took our daughter, son-in-law and three grandchildren and found it had changed; food didn't seem quite as good.
This our 3rd visit we couldn't wait to get home, it was complete waste of money.

The advice I can give you is don't waste your money, it has gone badly downhill.

The food is disgusting always cold even in the speciality restaurants.
The Privilege section is a complete joke you will not get any of the things advertised on the website. Service was very unpredictable some were fantastic some were plain lazy.
We paid £758 extra for 11 nights of privilege and we never got anywhere near what we should have had. We had to constantly ring to get the mini bar re stocked. They put small bottles in the fridge not big bottles as shown in their brochure.
Out of our eleven nights we only had seven nights of the turn down service.
There was no welcome fruit or sparkling wine.
No towel for the beach in the room for the first morning
No upgraded toiletries as advertised
In the VIP lounge you had pour your own drinks the staff were very rude and arrogant and never offer to help you, there was hardly ever any ice, popular drinks ran out, and you are told to go to the bar yourself. In fact they very rarely spoke to you, or acknowledge your existence.
We witnessed staff members coming into the lounge and taking food (intended for guests) and give to the local beach traders.
The special beach area was far too small for the amount of VIP guests
We asked for a copy of our bill the night before we departed, it was in local Pesos, we asked to have converted to US Dollars and was thrust a calculator and told to do it ourselves.
FORGET PRIVILEGE IT’S A BIG CON
This is a time share hotel for H10 and the only person who seems to get recognized is an H10 member with their Gold band.
We went to the beach early one morning to watch the sunrise and the guard who was supposed to being watching over the property and guests was fast asleep on a bed (some security).
On the subject of security we had a really bad rain storm one day and had to run for cover under the restaurant, we left our flip-flops on the bed to secure it for when the rain stopped. We went back to the bed and my husband’s reef flip-flops had gone, when we made it obvious that someone had stolen them, the traders who were sitting with the guard ran. My husband went over to find his shoes buried in the sand where the guard was sitting (obviously they were going to be taken by him, for traders).The guards are very corrupt, we watched them steel bottles of water and coke from the ice buckets by the beds and give to the traders.
The beach is eroding quiet badly and the day before we came home they put tape right across the beach so you couldn't walk down in certain areas. Not the most attractive site when you are looking out to sea it’s like being in a crime scene.
I was completely bitten to bites on the sand there was obviously a problem with sand fleas.
The Ice machine at the bottom level of each villa could not cope with volume so half the time you could not get ice and if you were lucky enough to get any it always had black bits in(so one would assume not cleaned out very regularly).
We were in villa 10 and always when you looked out of the lower stairwell there were bags and bags of rubbish just left there.
Many restaurants where closed on different nights making trying to get a reservation quiet difficult.

We did mention our various problems to the Judith the customer relation manager, she did with the help of Francisco try to improve things. We were invited to a private Chef gala meal which was wonderful. But why should they have to put on a show like that for one night. With the money it cost to stay at this resort, every night should be special.

A lot of the general staff run the resort the way they want totally ignoring the instructions of their managers.

Believe me, we have travelled a lot in the Caribbean, there lot better resorts to visit, which are of much better value.

Room Tip: Rooms over looking the pool are better than garden views
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this review, November 20, 2012
First it is a pleasure for us to know that you have chosen Ocean Blue and Sand by H10 as your holiday destination for the 3rd times despite the experiences according to your comments. We want to thank you so much also for your contribution in this review about how was your experience here. we really apologies and at the same time appreciated that you contributed with feedback so we can increase our level of service. as well we want you to know that we really take you comments at heart, and assure you that everything said in there is been taking care of.

Thanks once more and we look forward to see you again here with us to show you the changes made.

Best regards.
Management
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Additional Information about Ocean Blue & Sand

Address: Playa Arena Gorda, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Punta Cana
#21 Spa Hotel in Punta Cana
#22 Romantic Hotel in Punta Cana
#23 Luxury Hotel in Punta Cana
#24 Top resorts Hotel in Punta Cana
#25 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ocean Blue & Sand 4*
Official Description (provided by the hotel):
Nestled on the wonderful beaches of Bávaro, and immersed in tropical foliage, close to the White Sands golf course, the Ocean Blue and Sand is an all-inclusive resort featuring suite accommodations, two luxurious pools, casino, spa and fitness center, dive center and an extensive activity program including childrens' and teen mini clubs, to make your stay an unforgettable experience. All-inclusive: Meals, drinks, cocktails and snacks included 24 hours. Some additional services are available at additional charge. Lobby with Free WiFi. ... more   less 
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Also Known As:
Ocean Blue Punta Cana
Ocean Blue Hotel Beach
Ocean Blue Resort Punta Cana
Ocean Blue Golf Beach Resort Punta Cana
Ocean Blue Dominican Republic
Punta Cana Ocean Blue
Ocean Blue Hotel Punta Cana
Ocean Blue Resort Dominican Republic

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