We have been to this resort several times and the service is always good. This year we had Francisco Estrella as our go to guy and his name really does him justice, he was a “star”. We were there right before busy season so we were spoiled to have reserved space on the beach and sometimes under the palapas by the “club member’s pool”. I was battling a bad cough so Francisco came up with a “jarabe” (Spanish for medical treatment) that he said would make me feel better. Juice from 3 limes, lots of honey and just as much gin was brought to me every hour on the hour with small sips of “Mama Juana” in between. He would check up on me and bring me “local water (Presidente beer)” every so often to cool down. He made his rounds to everyone at the pool and on the beach under his watch, he always seemed to be busy but never bothered and always flashing his smile. Because of service like that of Francisco is why we only come back to this resort when visiting Punta Cana.
Free catamarans and the parasailing ($$) were great this year and the girls had a blast with their dad. Nightly entertainment was fun and the cast of dancers spilled out onto the promenade after the performance and interacted with guests. Music was good and not too loud that you couldn’t have a conversation if you wanted to. Casino is being remodeled so you are shuttled to a sister location which was ok (remember you are not in Vegas).
Why not 5 stars you ask ???? Rooms - We’ve had the pleasure of visiting since 2005 and we have seen upgrades in the rooms. The pull out sofas have improved and the televisions also (wiring needs to be tidied up a bit, loose wires all over the place is not pretty especially with the maintenance fee charged monthly to club members). Drawers for the nightstands needs to open and close properly and privacy doors for the main bedrooms need to be re hung so they close well. The lock on the sliding glass door did not close properly so our door remained unlocked throughout the stay. Bathroom – my husband is tall and if he moved the shower head up it would leek through the door and out into the hallway. The first night almost was my last since I slipped on the tile in the hallway and landed hard on the floor. We had to line the bathroom floor and hallway with towels every time we took showers.
Restaurant reservations – don’t think that club owners have it any better than anyone else. We did all our reservations on the day we arrived and were told that the system was not up but they would do their best to accommodate our party of 8. First night no problem, second night no problem (even though we were rushed through ordering and service at Vento), third night we did not get the confirmation for the restaurant we asked for and were sent to our second choice. After that it went downhill. The young lady that had helped us originally had been off so maybe that had something to do with it. We went back to the club room and were told that the individual restaurant managers were the ones that gave access to reservations. Club/Royal Service/Family Concierge members were only allowed 8 reservations per day at the restaurants and they were full (I thought it was off season). The worst was our last night. We were told that we could not be seated at Vento until 9:30pm. One of the club staff member, Luis, did a lot of running around for us and managed a reservation at 7:00pm. We had a great dinner and left around 9:15pm, funny thing …. There were 2 tables of 8 and 3 tables of 4 empty for the 2 hours and 15 minutes we were there. Not sure why we could not have our original reservation time of 8pm. Also the main buffet area was closed due to a fire (that happened 4 months ago) so if you didn’t want to eat from the buffet at the beach you went into a conference room looking place to eat. Good food but the last thing I want to do on vacation is feeling like I am at a business meeting.
I am sure improvements are being made every day and I am hopeful that the difference will be seen on our next visit, till then … adios and gracias !!
- Official Description (provided by the hotel):
- Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more less
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- Also Known As:
- Paradisus Palma Real Hotel Punta Cana
- Paradisus Palma Real Punta Cana
- Paradisus Punta Cana
- Paradisus Palma Real Resort
- Punta Cana Paradisus
- Paradisus Hotel Punta Cana