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“Upgraded to Paradisus” 5 of 5 stars
Review of Paradisus Palma Real

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Paradisus Palma Real
4.5 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana, Dominican Republic   |  
Hotel website
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Hotel amenities
Ranked #7 of 100 hotels in Punta Cana
Tatamagouche, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Upgraded to Paradisus”
5 of 5 stars Reviewed April 9, 2013

A few days before our trip to Melia Caribe, Punta Cana, we were notified that we had been upgraded to Paradisus Palma Real. We had the advantage that we knew the Paradisus was next door to Melia, and that the most important thing was that golf was included. This resort is not huge, so all amenities are literally next to each other. The staff are excellent, if you request something in your room, for example, another facecloth, it magically appears within moments.This is a quiet resort , so if you are looking for total relaxtion, it fits the bill.Food is excellent, lots of variety. No problem getting a lounger on the beach.Once again a fantastic vacation. Thank you to all at Paradisus Palma Real. Just to add, the beds are super comfortable.

Room Tip: All the rooms are compact so all are fine, we had room 3069, but all rooms are same distance to all...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, April 10, 2013
Dear Guest,

It is a pleasure for me to hear that your experience at our Paradisus Palma Real Golf & Spa Resort left a memorable impression on you. We have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.

Thanks’ for your valuable feedback and I hope to have the pleasure to welcome you in the nearest future at this your second home,

Yours sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (898)
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English first
Cream Ridge, NJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2013

We stayed at the Paradisus Palma Real in Punta Cana for a family wedding from March 22nd to March 27th. The grounds were beautiful and the pool was huge. The staff was excellent. Our room was large and comfortable, however as far as the mini bar in the room went, well just juice, soda and beer. They would bring wine and ice to your room if requested, room service was excellent. We had a ground floor garden view and was probably the farthest building away from everything, I don't mind the walk but we were traveling with other family member's that were older and the desistance was a problem to get to the ocean, pool and even the restaurants. It was very difficult to get reservations at the specialty restaurants perhaps because we were a large party, the 2 that we did get were after 9:00 which meant we missed the shows for those nights. Most of our meals were spent at the buffet. It wasn't bad they had a large assortment of different foods just not the same as a nice sit down restaurant. There was a lot of grass in the ocean however the resort does try to keep the beach clean and they don't have any control over what comes in with the tide. Entertainment was lacking and we were not able to make any of the shows. The bar in the main building 2nd floor was great - good drinks and they did have some music going on in that area occasionally. I would certainly recommend this resort to anyone who wants to relax or just have quiet time. The only down side that did bother us was the areas where we were not allowed because we could not afford the "Royal Service "upgrade. We paid a lot on money, but felt degraded since RS had their own beach area, pool area, restaurants & lounge. I could not find a hot tub and the staff wasn't sure what I was asking for, but our rooms had a huge Jacuzzi tub so maybe that was it. To end I would say we are glad we went and we enjoyed ourselves so that makes for a good trip!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, April 11, 2013
Dear Guest,

Thank you for taking the time to post your comments after having stayed with us. Your feedback is of the utmost importance and assistance to us and it will be part of our daily work in order to improve our product.

I truly hope to have the pleasure in welcoming you back at this your second home in Punta Cana.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Curitiba, PR
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

This was my third time in Punta Cana .... the last two after a big and extensive research I decided for Paradisus Palma Real , and was not disappointed again.
This time we decided for the Royal Service ... And I have to say that it is really worth !!!!! The Palazzo was the exclusive restaurant with gourmet breakfast and lunch ... just wonderful! Special thanks to our butler , Luis , who made our stay a perfect dream making our dinner reservations and attending all our wishes !!!!
For a romantic holiday definitely it is the right place ...decide for the Royal Service, . Ask for a room in the first pavilion .... Near the pool ... Ask for Luis to be your butler and just rest and enjoy your time !

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, April 11, 2013
Dear Guest,

It is a real pleasure to hear your comments about your recent stay in our Royal Service.

Thank you for the great review about Luis (Palazzo) and the service in general. We will make sure to let him know how much you appreciated his efforts.

We will be expecting you in the near future.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, Connecticut
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 8, 2013

My wife and I recently enjoyed a great return trip to Paradisus Palma Real in Febraury 2013. As always (we have been coming to Palma Real since its opening in 2006) this hotel lived up to our expectations. The employees always treat us with a big welcome smile and the utmost courtesy.
The grounds and facilities are just spectacular and very well maintained.
Guest suites are clean and spacious, ask for an upper floor and you will have beautiful views of the gardens or possibly the beach. The beach will amaze you, one of the prettiest sand beaches you will see, yes there is seaweed when storms come thru but that is cleaned daily. Activities on the beach, include hobbie cats, scuba diving to the reef (one free per day), snorkel boat to the reef (included), beach volley ball and dance classes.
Off the beach there are included cigar making classes, candle making and flower arranging, etc. Always something to do or like us, just relax if you wish. I do, scuba dive and this is an excellent area to learn, our children were certified here. The reef helps protect the area and therefore not many strong currents when diving. The resort aquatics center provides a free intro class to scuba diving at no cost and includes a shallow dive (approx 20-30 feet). At extra cost they also can get you certified.
There are two gyms one in the main hotel (recently remodeled) and one in the Reserve which is very nice but you will need to either walk a bit or take a cart.
We enjoy all the restaurants at this resort, but our favorites are Palazzo, Passion, Vento and Gabi Beach. We would like to recognize the various employees that provided us with above and beyond service.
At Gabi Beach, Juan D'Aza always makes sure we have a phenomenal meal.
Palazzo we are treated with incredible service from Smerlyn, Hoose, Richard, Jose and Americo. Bienvenido working the grill and Pablo will make you great meals there .
At Vento, which is mediterranean they have a new menu including our favorite dish of osso bucco. Wander and Luis "Luigi" always make sure we are well cared for here.
We had a spectacular meal at the Passion restaurant. Try the multi course tasting menu with the wine flights to match. This restaurant has an extra cost but is well worth it for the quality of food and service. Very romantic and not to be missed.
In the Royal Service area, which is adults only, you have a dedicated pool and beach area and generally is the quieter area of the resort. Pedro, Francisquito, Francisco G and Martin take exceptional care to be sure you are pampered both in the pool area and beach.Bringing you drinks, preparing your beds on the beach/pool or a palapa (sun hut) and just making sure you are enjoying your day. Winkin in the Royal Service bar makes the best drinks (and no they are not watered down, so be careful) he does his job with a constant smile. I think it is because he enjoys what he is doing to you ;-).
If you are traveling with adults only, Royal Service is definately worth the extra cost.
Do not miss the show put on by Ramon "Fuego" in the main pool bar and his sidekick Luis "Fueguito", they are just great. This is the swim up bar area.
There is a small casino but we do not gamble but do enjoy the bar service from Antonio. In the Lobby bar David, Orny and Altagracia do a great job to keep everyone happy and thank you also to Julio Cesar, evening bars manager. If there is high occupancy this area can get very busy and a great area for people watching. There is also live music from 10pm.
The new Red Lounge next to the lobby bar gets busy after midnight and is pretty much the only late night entertainment on the resort.
If you are traveling with children you might want to consider the "Reserve" area, there is a children's play area and pool. Also you also get a dedicated beach area, but you do have to take a cart to the beach, otherwise a 15 minute walk.
The airport is a short 20 minute ride to the resort and we usually take a taxi (the guys wearing the pink shirts at the airport) the cost is $30 for up to six people one way. There are shared shuttle buses that cost approx $7 per person each way, but depending on luck you might make multiple stops which will make for a longer trip timewise. We prefer to get there quicker and start enjoying.
We have traveled the world and can tell you that this is a great resort and well worth it. Understand that you are on island time and therefore at times you might have to wait a bit, but remember why you are visiting. Just relax and enjoy. They work very hard at pleasing you and a simple "gracias" goes a long way.

We would like to send a very special thank you to Vicente Rubianes and Miguel Rovira for their very kind hospitality.

We are already planning a return trip with our family.

Select Paradisus Palma Real as your resort in Punta Cana and you will not go wrong.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, April 9, 2013
Dear Guests,

My reading of your review shows me that Paradisus Palma Real has become your home in Punta Cana since the last 6 years and it makes me feel proud and honored to learn that we have achieved our goal, your total satisfaction.

Your impressions on this trip are greatly appreciated and please rest assured that your compliments will be transmitted to those you have mentioned.

Thank you for putting your trust in our company and we hope to have you back for many years.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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nepean ontario
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

i just return from my vacation march30 to april 6 I was truly impressed by the service the staff and the facility as whole it lived it up to its name a paridise I want to give praise to two of your staff in particular Cesar Lafle room service he goes above and beyond to get us what we needed and Mercedes form housekeeping service she is very professional those two staffs take pride in your organization they didnt expect tip they want you to know how good the service was its show a lots of passion for they works in facts everybody was very polite friendly and professional I will recommend this hotel to my friends and families in a heart beat Kudo

Room Tip: the weather was humid choose above ground
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, April 9, 2013
Dear Guest,

I am proud to hear about your satisfaction with the services provided by our staff during your stay. Thank you for highlighting the dedication demonstrated by Cesar La Fle and Mercedes.

Your compliments will be gladly transmitted to the corresponding and we will be waiting your next visit to offer you another awesome vacation.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Quincy, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 7, 2013

Mike (my husband) & I visited the Paradisus Palma Real in Punta Cana for our dear friend's daughters wedding. Eddie & Niki. We arrived on the 13th of March 2013 & left on the 20th, begrudgingly...We had a wonderful time at your resort. The service was grand. The food was great. The rooms were spectacular & the turn down service was a special treat. I just wish that casino was bigger : ) !

We loved both the beach & the pool. The grounds of the resort were really beautiful. The shopping was pretty sweet too ! The buffet was good as well as the restaurants. There is something for everyone's tastes.
We will surely recommend this resort to our family & friends.

Room Tip: Close to the beach, pool & restaurants !!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, April 8, 2013
Dear Guests,

I would like to express my gratitude for having chosen our Paradisus Palma Real Golf & Spa Resort as the place to spend your recent holidays.

It is a pleasure for me to hear that your experience at our Resort left a memorable impression on you. At the Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to learn that we have achieved our goal.

Thank you for recommending our Resort to your family and friends and to all the travellers on TripAdvisor. Your comments are greatly appreciated and I hope to have the pleasure to welcome you in the nearest future at your second home in Paradise.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2013

We stayed at the Paradisus Palma Real over February 25 - 27 as a site visit for a group. We dined at Palazo for lunch on February 27 and Richard Ortiz waited on us. He was wonderful! He went way above and beyond the call of duty and really treated us like "royalty". In fact, when my friend requested another glass of wine and he knew we were headed upstairs to the Royal Service Lounge he put the wine in a different glass and carried it upstairs for her. Terrific service!

We had terrific service all over the property but Richard Ortize in Palazo really stole the show!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, April 6, 2013
Dear Maggie,

I would like to thank you for having shared your experience with future travelers

It is a pleasure for me to learn that we have surpassed your expectations. However, it makes me even happier to hear that the kindness of our staff made your stay memorable. Thank you for highlighting the effort and dedication demonstrated by Richard Ortiz at our Palazzo Restaurant.

Please consider Paradisus Palma Real Golf & Spa Resort as your second home and we will be waiting your next visit.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Punta Cana
#6 Top resorts Hotel in Punta Cana
#6 Spa Hotel in Punta Cana
#7 Business Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#12 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Palma Real 4.5*
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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