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“Incredible Trip” 5 of 5 stars
Review of Paradisus Palma Real

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Paradisus Palma Real
4.5 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #7 of 102 Hotels in Punta Cana
New York City, New York
1 review
2 helpful votes 2 helpful votes
“Incredible Trip”
5 of 5 stars Reviewed March 8, 2013

Had an amazing time with my family for our 6 day stay at the Palma Real. The service we received was wonderful. Winston and Camilo helped us from the minute we got off the shuttle, Juan Carlos is the man to go to for all of your beach and drink needs, and Michelte was a wonderful swim up bartender. None of us wanted to leave and agreed that it was the most relaxing vacation we had been on. I can't wait to go back and hope that everyone is still there.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, Director General at Paradisus Palma Real, responded to this review, March 9, 2013
Dear guest,

Thank you for choosing Paradisus Palma Real Golf & Spa Resort to spend your holidays. Reading reviews as yours is a pleasure to us, because offering experiences as yours are what we are aiming for each day.

I am proud to read your remarks on our Staff, helping you from the shuttle when you arrived until you left. We are aware that the kindness of our Staff members makes our guests stay even more memorable.

We will be expecting you in "paradise".

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,055 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,134)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dunmore, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2013

We recently stayed at the Palma Real, purchased the Royal Package. We had an excellent time, grounds were beautiful and well kept. Rooms we clean, service was excellent. Our Butler Juan went above and beyond, and also Fred in Room Service was extremely kind and helped with our every need. Francesco and Francesco worked very hard throughout the day to make our stay on the beach relaxing and enjoyable. Food was very good.
The only one complaint I have is no top shelf alcohol. It was very limited. Only one kind of beer and no good vodka or tequila. I think for the price of this stay you should have your pick of various kinds of alcohol and beer. In the all inclusive ROYAL PACKAGE if feel for the price of this deal you should have all these amenities.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, Director General at Paradisus Palma Real, responded to this review, March 9, 2013
Dear Angela,

We appreciate your comments regarding your stay at Paradisus Palma Real Golf & Spa Resort. I feel proud to read about the service offered by Juan, Fred and Francesco in going above and beyond to ensure you a memorable stay.

Please do not doubt that I took a good note of your observations, in order to improve on the points made in your review.

We truly hope to have the pleasure to hosting you again at your second home.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

I have been to other resorts including the Paradisus Punta Cana - Reserve.Which is perfectly fabulous in its own way. However, Paradisus Palma Real is the rela deal. Service and Food was excellent, as good as I hace had at aby 5 star resort.
A few specfic names to mention: Christian Ortiz - Room Service - Delivered breakfast everyday / same time without issue. Butler: Carmen was amazing !
Palazzo Restaurant - Alexaner and Smerlyn Olea were simply wonderful.
And, Franscisco Cabrera, Pedro, Martin, Nelson and all the great guys that took great care of us at the pool and beach. Whatever we needed - it was handled. Cant wait to go back.!

Room Tip: All the rooms are great - You will not be dissappointed.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, March 8, 2013
Dear Guest,

I would like to extend my gratitude for your preference in selecting our Paradisus Palma Real Golf & Spa Resort for your last holiday.

It is a pleasure for me to learn that we have surpassed your expectations. However, it makes us even happier to hear that the kindness of our staff made your stay memorable.

I will transmit your compliments and will be anxiously expecting your next visit.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 7, 2013

Just came back from 5 days.The resort was very well maintained. The gardens and the resort itself was exceptionally kept. Colorful gardens and paths.Rooms were big and well equipped. We travelled with our 3 teenage children and had adjoining rooms. More than enough room! We have travelled to all inclusives for years and were pleasantly surprised with the quality of the food both buffets and restaurants. Any call to desk was quickly dispatched (room service, restock minibar, towels). Only issues were buffet service for beverages was slow, and the resort really was low key. Needed a few more activities during the day on the beach/at the pool/at night. We would go back but not with the kids as they as well as i needed a bit more activity after 5 days.

Room Tip: Make sure you get a second floor room. "Septic issues" caused us to move rooms after we wo...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, March 8, 2013
Dear Guest,

I would like to express our gratitude for sharing your impressions about your recent stay at our Paradisus Palma Real Golf & Spa Resort.

I greatly appreciate your comments about our grounds; it is thanks to the hard work of our gardening- as well as our maintenance-staff that we are able to maintain the landscaping this way.

Your comments on improvement areas have been shared with the corresponding in order to take immediate actions.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 7, 2013

Our seven day vacation to Paradisus Palma Real was arranged on the spur of the moment by my wife; we wanted an inexpensive tropical spot, and this was the perfect solution to our need. A word of warning: don't expect much in the way of entertainment outside the resort. We rented a car at the Punta Cana airport, but we could have saved ourselves that expense (US$430). The main highway is set in a few miles from the beaches, and the scenic beach road is only accessible with a four-wheel drive vehicle. Taxi fare from the airport to the resort is $30. There are tours available at the resort, but we did not take advantage of them during our week.

The food varied from good to excellent. There is a buffet restaurant (Naos) open for breakfast, lunch and dinner, and the food there was good. There are also several more upscale spots, one specializing in Mediterranean dishes (Vento), another in Asian fare, and a gourmet restaurant (Passion) which has a seven star Michelin chef. The two meals we had at Passion were excellent but did cost $50 per person, not including wine.

There is a very large fresh-water swimming pool with surrounding chaise longues and lanais. Towels are provided, and there is a pool-side swim up bar. The surf at the beach is relatively calm, thanks to a beautiful coral reef that begins about 100 yards offshore.

Be aware that there are time-share opportunities at this resort, and you will probably be approached by white-uniformed guides who will befriend you and offer to arrange "special access" to some of the exclusive beaches and dining normally only available to time-share owners. Over several days these guides will try to ingratiate themselves to you and finally deliver you over to a salesperson who will present, over lunch, a sales pitch for the time-share situation. I didn't appreciate this pressure, which continued even after I told the guide, in no uncertain terms, that I wasn't interested.

The promised internet Wi-Fi connection didn't work, and the available newspapers were in
Spanish, so we were isolated from the outside world for our seven days. Depending on the level of your addiction to the internet, this is either good news or a liability.

Overall, we enjoyed our stay and plan to return, perhaps next winter.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, March 8, 2013
Dear Guest,

It is truly a pleasure for me to hear that you have had a wonderful week and your stay surpassed your expectations.

Please accept my apologies for any inconvenience you may have endured with the WiFi and with the sales persons. I have addressed these issues with my managing team.

Thank you for your valuable feedback and we look forward to have the opportunity to welcoming you back next winter.

Sinceramente,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Youngsville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

I had my whole family down to the Paradisus, and what a great time we had! We booked the Royal Service so we had a butler. Our butler, Norberto really took good care of us and made sure every day we received anything we needed and made us feel at home more so than any place we have ever traveled.

Room Tip: Ask for the royal service
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, March 8, 2013
Dear Guest,

I would like to express my gratitude for the time you took to share your Royal Service experience.

I am glad to learn that you and your family have had the opportunity to be pampered by your butler Norberto as well to hear that he went above and beyond in his effort to made your stay as pleasant as possible.

We look forward to your next visit and Norberto will be more than happy to hosting you again.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leawood, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 6, 2013

It was mid september 2012 and we had just gotten married. We told our travel agent (Jackie Waechter, Kansas City) that we wanted privacy and an adults only option and butler service. She sold us on the BRAND SPANKING NEW Hard Rock Resort in Punta Cana. I will not get into much of this didaster but it was not at all what we were looking for in a honeymoon destination. We wasted three days of our eleven contacting her and trying to find out what had gone wrong and finally changing destinations, and then another several weeks waiting for the money we had been overcharged by hard rock to credit back to us. To Jackies benefit she was helpful in getting us moved and got us into the Paradisus Palma Real, Royal Service. From that point on our trip was wonderful. The food was fantastic and the service was everything we had hoped for and more. Tayrone was our butler and what he lacked in english comprehension he more than made up for in just being a genuinely awesome dude. We had forgotten our charging cord for our camara, we asked him where we could buy another one and he said we could just use his camara. Oh and he is off in 4 days so we are just on our honor to return said camara. He said just take the memory card with you and leave the camara at the desk. WOW, that is a dude move. So we ate and drank and relaxed in the adult only cabanas at the pool and beach and generally had the trip we dreamed of. Thank you Tayrone and the rest of the staff at Royal Service for making our terrible beginning into a relaxing getaway. We will return here and we will request Tayrone again!

Room Tip: beach view is a rip off, we had as much fun watching the staff sneak fruit off the trees across the...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, Director General at Paradisus Palma Real, responded to this review, March 9, 2013
Dear Guest,

It is a true honor, reading that we were able to offer you a memorable honeymoon. Exceeding our guests expectations is our main goal and I am very glad that we succeeded. As for the service offered by our Butler, Bayrone, we know that it is thanks to Staff members like him that we can offer a 100% personalized service.

Thank you for your review, we can not wait to host you again at your second home.

Sincerely,


Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Punta Cana
#5 Spa Hotel in Punta Cana
#6 Top resorts Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#12 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Palma Real 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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