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“Amazing Honeymoon, Amazing Service!” 5 of 5 stars
Review of Paradisus Palma Real

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Paradisus Palma Real
4.5 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana, Dominican Republic   |  
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Ranked #7 of 101 Hotels in Punta Cana
Littleton, New Hampshire, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Amazing Honeymoon, Amazing Service!”
5 of 5 stars Reviewed February 11, 2013

After our 6 day stay at the Paradisus Palma Real we never wanted to leave. The food was amazing, service more than we had ever expected. We highly suggest upgrading to the Royal Service. Our butler Jose Salvador was phenomenal, from hot bubble baths with flowers and champagne, chocolate covered strawberries, dinner reservations, Poolside private cabana reservation, and any all other small requests were met immediately and with impeccable timing. We also had a great time at the Royal Service pool and beach. Wilkie greeting us with his amazing, beautiful smile every morning, getting to know us better each day and making the best damn drinks. Martin(sp), the staff member on the Royal Service Beach, busting his butt alllll day, never slowing down, meeting everyone needs, and always a helping hand. Lobby Bar David and Guan made us look forward to seeing them every evening, loving life,loving their jobs! Creating amazing cocktails!
We also had the joy of meeting an amazing couple that stays there 5-6 times a year. The staff knew them very well and treated them like family. This couple made our stay here even more enjoyable than we ever thought possible. It's nice knowing people love coming back time and time again. We are already planning next years trip!
Thank You Again!

Room Tip: Upgrade to Royal Service
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, Director General at Paradisus Palma Real, responded to this review, February 13, 2013
Dear KristiLuke,

I would like to express my gratitude for having chosen our Paradisus Palma Real Golf & Spa Resort as the place to spend such special occasion, your honeymoon.

It is truly a pleasure for me to hear that you enjoyed your stay with us, and I would like to thank you for your comments regarding our Staff. It is thanks to our excellent team that we are able to accomplish our goal - the total satisfaction of our guests. I will gladly pass on your compliments to each you have mentioned.

We look forward to have the pleasure to hosting you again in the nearest future, at “your home away from home”.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,125)
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Lansing, Michigan
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 11, 2013

We just returned Friday after six phenomenal nights and seven or the most relaxing days we have ever had the pleasure to enjoy. The Paradisus Palma Real in Punta Cana is one of the Crown Jewels of the Caribbean. It even topped the Half Moon Bay Resort in Jamaica in our experience. From the moment the taxi pulled up to the front entrance until the sad moment our taxi pulled away we had the time of our lives. This resort is not simply one of the finest and most elegant destinations in the Caribbean...the staff is second to none in providing a superior level of hospitality. Edgar, our Concierge during our visit, made certain that all our needs were cared for...to the last detail. At the poolside bar, there is only one Ramon...and the Paradisus is blessed to have him. He makes the work of getting to know every guest he can by name AND remembering their preferred beverage seem effortless. Hospitality at its finest. And then there is the INCREDIBLE team of guest service/entertainment gents and ladies that invite you into the family at Paradisus (and if you take the time, into their own lives as well). Led by the incredible energy, talent, and limitless energy of Rudolpho Castillo, his dedicated and devoted team of employees make the difference between a great resort stay and an unforgettable destination. Working with Angel (you have to love the jumpsuit at the 80's night), Esaea (a gifted dancer who can get anyone up to dance and have fun), to Yiro and Yohangael the daily fun never stops. You can have all the fun and sun you could want without ever leaving the resort...ask anyone of them and its done...period. And the evening spectaculars (Dominican Republic Cultural Night with native dancing and wonderful costumes), Fire Dancing on the Beach at the party of parties...and enjoying the gifted talents of Leo, Jose, Ivelise, Luis, Manta, Bailarines and Painter in addition to Rudolpho (the Rafiki of the Fire Dance), Angel and Esaea...this truly was the experience of a lifetime.
The resort is a spectacle with luscious gardens, tropical plants and expert lighting throughout. Walking around the resort in the daytime is a completely different experience than at night and both should be savored several times. The maintenance crews are devoted to maintaining an impeccable property...the pools are spotless, the grounds are carefully pruned nightly and I cannot recall seeing anything that needed attention or was not being attended to.
The food at Paradisus Palma Real was over the top. Every resort should have a buffet restaurant that prepares all food on premises, removes anything that even hints of lacking perfection and two chef's constantly preparing your favorite entree right before your eyes...to your specifications. The restaurants were in every way equal to any top rated restaurant in any major city. We were so pleased with the Vento Restaurant, we ate there twice. Their wine selection is superb and very reasonably priced. The meals were expertly prepared and presented and service was...well, we never had to look for our next course. It was always right on time. The Gabi Beach Restaurant was delightful...the Lobster Cappucino over the top...and most every table offers a view of the beach and the sea. This was so romantic for our last night dinner.
The Yhi Spa was designed with a one of a kind experience in mind. The Menu of available services was extraordinary. We enjoyed the 75 minute hot oil massage together in the same private room and the other spa amenities...from the hot tubs (there are three) to the "special surprises" only to be found in a first class spa...well, I could have spent 4 hours each day and never been bored. Ladie was probably the best spa attendant we have ever encountered at any spa in the states or the islands. She is cordial, friendly, committed to a total experience for every guest and will open her heart if you are blessed to be invited in.
This could go on for hours...save the rest for another time...email me at bobmcgowanmi@gmail.com and it would be my pleasure to offer any more info about this special resort...truly a Paradisus...
Bob

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, April 14, 2013
Dear Guest,

I would like to express my gratitude for choosing us as your holiday destination as well as for sharing your impressions about your experience .

I am proud to hear that our staff went above and beyond in their effort to offer you a truly memorable stay. At the Paradisus Palma Real Golf & Spa Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.

We hope to have the pleasure to hosting you again at this “your home in paradise”.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

My husband and myself just returned home from this resort. It was by far the nicest resort we have ever stayed at and the staff were all so friendly. Our butler Hugo was very helpful and always was there to answer any questions for us. The pool bartenders were very entertaining, especially Luis and Ramon. Food was very tasty and the whole resort was absolutely spotless. We would highly recommend this resort and it is only 15 minutes away from the airport. The resort never felt crowded since it is so large. See you again!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2013

Hi, Just got back from a week at Palma Real Paradisus. This place is just what you are looking for. Immaculate resort with some of the nicest employees you will find on the planet.

First off, the accomodations. We were not at the Reserve nor had Royal Service. We like being around other people and our room was great. A nice comfortable bed and pillows, Clean towels every day or so - I wasn't keeping track because I used my same towel till it was gone and new ones were there. The room was picked up each day, turned down service and the fridge was stocked with water, a few sodas and a bottle of wine which I never opened. All you had to do was ask and there would be whatever you wanted stocked. We had room service coffee delivered on morning and it took 15 minutes and my wife ordered breakfast and she had to wait a whopping 20 minutes! We had a nice porch, shower and nothing in the room was not up to a high standard.

Next the food. The Naos buffet was large and offers whatever you could possibly want for breakfast, lunch or dinner. No need to feel that you are getting the same thing everyday - there is a lot of variety and there is fish and beef cooked to order as well as all sorts of prepared dishes, breads, fruit, salad, cereals. If you can find something to complain about you are making too much of an effort. The hostess staff and the waiters are all very nice, enjoy conversation and appreciate you being in their resort. There is a sandwich bar for a quick bite, a hamburger/nacho, hotdog kind of place all afternoon and you can get a coffee at the coffe bar.
The dinner restaurants are nice too so you feel like you are in a different place at night. Our favorite was Vento, because of the open seating.

The activity schedule is fun and I stongle urge you to do things like beach volleyball, dance lessons, make a cigar or learn about Doninican mamahuana- the national drink. Rodolfo Castillo is tireless in getting you involved and his enthusiasm is contagious. Yira gets the group together for volley ball, there is JoAngel, Angel, Rachel, Edwar, Leo, Ivelisse, Yubi, and finally Jose. Jose was our activity person 7 years ago when he was 20 at the Paradisus Punta Cana and now has two kids! These people are the life of the resort. You can do as little as possible or as much as possible but they are fun and will make your vacation experience more enjoyable.

The shows are put on each night and choeographed by Maria. She is a beautiful person and it is obvious she takes great pride in putting on theses shows for the guests. They are a nice way to end the day and spend a little time after dinner enjoyng music and dance.

OK, then there is the pool bar with Luis, Ramon, Paulino. There is nothing like it. When you are at their bar you are family. These guys work their butts off and do it with the biggest smiles and fun attitudes that you would think they are just one of your friends on vacation who are making you drinks! we liked to go to the pool at 4 pm and spend an hour chatting with the other guests. Don't be surprised when your drink is delivered to you at the pool balanced on top of the bartenders head!

I went Scuba diving three days, twice with Val from Italy as the Master and the other day with ??? I am sorry I forgot his name, we went on reef and cave dives and it was alot of fun hanging out at the dive center.

What else can I add???? the lobby bar, which is the center for evening cocktails had very good entertainment and the activity people are there to have you put your dance lessons to work.

The gym is well equipped, the attendant wouldn'y allow me to wipe down the treadmill - he took care of it as well as making sure I had water and a towel, the Spa was nice, we had a couples massage and Sylvia and ?? were great.

We also played tennis, raquets and balls are there for your use, we signed out paddles to play on the beach and spent time reading.

This resort is beautiful but the people make it special. Introduce yourself and you will be greeted all week by your first name. I can't wait to go back.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, February 28, 2013
Dear Guest,

It is truly a pleasure for me to receive your impressions on this trip.

Exceeding expectations of our guest and offer memorable experiences is our commitment and I am proud to learn that we have achieved our goal. I greatly appreciate your recognition to the effort and dedication demonstrated by our Activities staff especially by our Choreographer Maria Cecilia, as well as by our bartenders Ramon “Fuego”, Luis and Paulino.

Thank you for your valuable comments and we cannot wait to welcoming you back.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Wall Township, New Jersey
1 review
5 of 5 stars Reviewed February 10, 2013

Great time,just what the Doctor ordered.The grounds are phenomenal.Need to mention the following employees that made my wife's 50 th birthday special:
Jose Salvador(our butler for the 5 days)-Thank you for the beautiful set up in our suite on the night of her birthday(rose pedals and candles leading us to the jacuzzi,cake and champagne)
Bayron Rodriquez greeted us every day with a smile and helped with our transfer to shops and airport .
Pedro Cedano on our private beach greeted us every day at sunrise with his great personality.I happened to mention that Wednesday was my wife's birthday and he set up our area on beach with a conch shell and flowers.He put a smile on everyone's face daily. Thank you for the memories.Rich/Fran B.

Room Tip: we had a great garden view with a balcony on the second floor in royal service area ,an ocean view w...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, February 11, 2013
Dear Guest,

Thank you for choosing us in such a special occasion! We are happy to hear that this is going to be a memory that will last forever.

It is thanks to staff members such as Jose Salvador, Bayron Rodriguez and Pedro Cedano that we managed to create unforgettable stays…

We will be very happy to host you again in the near future.

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Warken
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 10, 2013

We had again a fantastic stay in this excellent hotel. After seven experiences, we can pretend Prardisus Palma Real is a real leading hotel. The last two years, we had the pleasure enjoying net improvements operated by a new dynamic management. Service is high level, efficient and discreet. The resort offers excellent food and beverages conditions. Peacefull and clean beaches. Blue flag in 2012-2013. Excellent restaurants, good quality food and service. We would like to stress the new concept in the Passion restaurant, we savoured the degustation menu which opened all our tasting sences. Incredible! If you want to escape your daily routine, this is the place for a pure relieve.

Room Tip: Rooms on third floor with view on the garden are quit and beautifull
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, February 11, 2013
Dear Guests,

It was a real pleasure to host you once again at this your home in the Caribbean. It is good to know that we have met your expectations, and that you realize the efforts that are being put in place to achieve our goal…your entire satisfaction. We will be expecting your visit as every year.

Warm regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Cozad, Nebraska, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 9, 2013

This was our first real vacation, and it couldn't have been at a better place. We were there for a convention, but it was amazing none the less. Everyone was more than helpful and super friendly. Even the gentleman who showed up at midnight with cheeseburgers for some out of place feeling Americans!

The food! Wow is not even enough to describe it. Everything was so fresh and so delicious. Naos was a perfect place to start your day, offering not only those foods that make you feel at home, like scrambled eggs, but so many different fruits, breads, meats, cheeses, and the best plantains on the planet! Their lunch buffet was also amazing. But if you wanted something to grab and sit on the beach, the wraps and sandwiches at the Grab and Go next to the Market Grill were perfect. Gabi Beach and Vento were our 2 choices for supper while we were there, and they were both great! The beach was beautiful, the pools looked amazing although we didn't have time to get in.

The room was spectacular! Although you could hear a bit in the morning when some folks were opening the closets, it really wasn't too bad. The best part had to be waking up to the sounds of the birds and the rain outside our door!

Back to the people. Not once were we ever met with a frown or an unpleasant person. Angel Pacheco has to be one of the best hospitality hosts we have ever met! He was always helpful and we never saw him without a smile.

All summed up, I recommend this resort to anyone who needs to feel relaxed and pampered. We WILL be back! So absolutely perfect! A PARADISE!!!!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Rafael T, General Manager at Paradisus Palma Real, responded to this review, February 19, 2013
Dear Jamie F,

It was a really nice pleasure to host you. We feel happy that you had a great time .

Thank you for your comments in regards to our restaurants, service and food. We hope next time you visit us you make some time for the pool, you will enjoy it for sure!

We would like to let you know that it is thanks to our friendly staff and people like Angel Pacheco that we are able to meet our goal, which is our guest entire satisfaction.

We will be anxiously waiting for you in the near future.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Additional Information about Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Punta Cana
#5 Spa Hotel in Punta Cana
#6 Top resorts Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#12 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Palma Real 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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