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Paradisus Palma Real: Traveler Reviews

4.5 of 5
Playa de Bavaro, Punta Cana, Dominican Republic
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Paradisus Palma Real
Ranked #9 of 99 hotels in Punta Cana
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2,644 reviews from our community

Traveler rating
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Families
682
 
Couples
1155
 
Solo
34
 
Business
136
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Wall Township, New Jersey
1 review
“Perfect”
5 of 5 stars Reviewed February 10, 2013

Great time,just what the Doctor ordered.The grounds are phenomenal.Need to mention the following employees that made my wife's 50 th birthday special:
Jose Salvador(our butler for the 5 days)-Thank you for the beautiful set up in our suite on the night of her birthday(rose pedals and candles leading us to the jacuzzi,cake and champagne)
Bayron Rodriquez greeted us every day with a smile and helped with our transfer to shops and airport .
Pedro Cedano on our private beach greeted us every day at sunrise with his great personality.I happened to mention that Wednesday was my wife's birthday and he set up our area on beach with a conch shell and flowers.He put a smile on everyone's face daily. Thank you for the memories.Rich/Fran B.

Room Tip: we had a great garden view with a balcony on the second floor in royal service area ,an ocean view w...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Richard B about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review
February 11, 2013
Dear Guest,

Thank you for choosing us in such a special occasion! We are happy to hear that this is going to be a memory that will last forever.

It is thanks to staff members such as Jose Salvador, Bayron Rodriguez and Pedro Cedano that we managed to create unforgettable stays…

We will be very happy to host you again in the near future.

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Warken
2 reviews
Reviews in 2 cities Reviews in 2 cities
“.....but allways!”
5 of 5 stars Reviewed February 10, 2013

We had again a fantastic stay in this excellent hotel. After seven experiences, we can pretend Prardisus Palma Real is a real leading hotel. The last two years, we had the pleasure enjoying net improvements operated by a new dynamic management. Service is high level, efficient and discreet. The resort offers excellent food and beverages conditions. Peacefull and clean beaches. Blue flag in 2012-2013. Excellent restaurants, good quality food and service. We would like to stress the new concept in the Passion restaurant, we savoured the degustation menu which opened all our tasting sences. Incredible! If you want to escape your daily routine, this is the place for a pure relieve.

Room Tip: Rooms on third floor with view on the garden are quit and beautifull
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vandeneeden about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review
February 11, 2013
Dear Guests,

It was a real pleasure to host you once again at this your home in the Caribbean. It is good to know that we have met your expectations, and that you realize the efforts that are being put in place to achieve our goal…your entire satisfaction. We will be expecting your visit as every year.

Warm regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Cozad, Nebraska, United States
Reviewer
3 reviews 3 reviews
“Amazing!”
5 of 5 stars Reviewed February 9, 2013

This was our first real vacation, and it couldn't have been at a better place. We were there for a convention, but it was amazing none the less. Everyone was more than helpful and super friendly. Even the gentleman who showed up at midnight with cheeseburgers for some out of place feeling Americans!

The food! Wow is not even enough to describe it. Everything was so fresh and so delicious. Naos was a perfect place to start your day, offering not only those foods that make you feel at home, like scrambled eggs, but so many different fruits, breads, meats, cheeses, and the best plantains on the planet! Their lunch buffet was also amazing. But if you wanted something to grab and sit on the beach, the wraps and sandwiches at the Grab and Go next to the Market Grill were perfect. Gabi Beach and Vento were our 2 choices for supper while we were there, and they were both great! The beach was beautiful, the pools looked amazing although we didn't have time to get in.

The room was spectacular! Although you could hear a bit in the morning when some folks were opening the closets, it really wasn't too bad. The best part had to be waking up to the sounds of the birds and the rain outside our door!

Back to the people. Not once were we ever met with a frown or an unpleasant person. Angel Pacheco has to be one of the best hospitality hosts we have ever met! He was always helpful and we never saw him without a smile.

All summed up, I recommend this resort to anyone who needs to feel relaxed and pampered. We WILL be back! So absolutely perfect! A PARADISE!!!!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Jamie F for Punta Cana
Ask Jamie F about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review
February 19, 2013
Dear Jamie F,

It was a really nice pleasure to host you. We feel happy that you had a great time .

Thank you for your comments in regards to our restaurants, service and food. We hope next time you visit us you make some time for the pool, you will enjoy it for sure!

We would like to let you know that it is thanks to our friendly staff and people like Angel Pacheco that we are able to meet our goal, which is our guest entire satisfaction.

We will be anxiously waiting for you in the near future.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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New York City, New York
1 review
1 helpful vote 1 helpful vote
“Great Week in Punta Cana”
5 of 5 stars Reviewed February 9, 2013

I recently visited the Palma Real with my family for a week and it was exactly what we were looking for. The atmosphere, the service, the employees, the food - were all exceptional. Everyone was incredibly helpful and friendly. The resort was very peaceful and the room was great as well.

Specifically want to thank Jo Angel, Ramon "Fuego", and Luis Diaz for making the trip even more memorable with their outgoing personalities and fantastic demeanor.

Wish I could go back tomorrow!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Rich R about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review
February 11, 2013
Dear Guest,

It is an honor to hear that we have met your expectations and that our staff, service and grounds were what you were looking for. It is thanks to people such as Jo Angel, Ramon Fuego and Luis Diaz that we can reach our everyday goal… “Customer Satisfaction”.

Please feel free to visit us in the near future, we assure you that you will repeat a memorable and unforgettable experience.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Wernersville, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Fabulous Time”
5 of 5 stars Reviewed February 9, 2013

Just returned from 5 glorious days of a trip coordinated by a contest at work. The resort was breathtaking and the service was outstanding. Royal Service is definitely the way to go. Excellent room service was consistently provided by Mr. Pedro Reyes. He was courteous, professional and most accommodating. We also recommend fine dining at Passion. Absolute upscale experience provided by Mr.Luis Rubio. We were treated like royalty with each staff encounter. Overall excellent rating for the resort and staff!

Room Tip: Royal Service is the way to go.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jose A about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, Director General at Paradisus Palma Real, responded to this review
February 13, 2013
Dear Jose,

It is a pleasure for me to hear that your experience at our Royal Service left a memorable impression on you. At the Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to learn that we have achieved our goal.

I greatly appreciate your recognition to the effort and dedication demonstrated by Pedro Reyes and Luis Rubio, and I assure you that I will gladly pass on your compliments.

Thank you for having chosen our Paradisus Palma Real Golf & Spa Resort for for your vacation and we look forward to have the pleasure to hosting you again in the nearest future, at “your home away from home”.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
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Additional Information about Paradisus Palma Real

Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Hotel
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana
Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotels in Punta Cana
#8 Luxury Hotels in Punta Cana
#8 On the Beach Hotels in Punta Cana
#13 Family Hotels in Punta Cana
#16 Romantic Hotels in Punta Cana
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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