One of the reasons I booked this resort was because I had friends that went there in 2008 and raved about it, they are fussy about resorts and don't like all-inclusive but were impressed with PPR. I booked this trip as a surprise birthday present for my boyfriend and feel like we were cheated. First, from talking to a lot of people the quality and service of this resort has declined severely over the years, which was apparent.
first I was assured by Delta vacations that I had Royal Service, twice they checked with the resort and I was assured that was what we had. Upon arrival I was asked if I wanted to upgrade to Royal service for an additional $200/person/night! This would have added another $2400 to what I had already paid. Neither the resort or Delta vacations would do anything to help (Incidentally don't book through Delta vacations, customer service is HORRIBLE)
Edgar, our vacation concierge was helpful to us, got us something to eat and drink, then a whirlwind tour of the property that left out most of it, but he did make all of our dinner reservations for us that first day which was extremely helpful. Once he found out we didn't want to hear the time share talk or have any interest in buying a time share he was inadvisable to us.
Our room was clean an quiet, we did leave the maid a tip each day except one day we forgot and our room wasn't cleaned very well and we didn't get clean towels. The rooms are starting to show their age and could use some renovations.
One day we had massages at Yhi spa, $110/person for 50 minutes. Don't waste your time or money, message was terrible and there were a couple times I felt almost violated.
The food, where to start? First of all there is on;y one buffet available, it is small and crowded and the food is terrible. There isn't much variety and you have to practically beg to get coffee or refills in the morning, unless of course bribe them ahead of time. It is bribing here not tipping. Tipping is rewarding for good service, here you don't get good service unless you pay for it ahead of time. The ala cart restaurants are okay, but again really nothing special. The staff in the ala cart places is less than helpful, most of them cannot explain the menu and the majority of them speak little or no English so you are kind of at their mercy and just hope you get something close to what you think you ordered. There were a couple that took very good care of us though and I ws happy tip them well.
The bars, this is the only resort I have ever been to where you had to pay extra for top shelf brands. Again, you have to bribe the bartenders to get a decent drink. The first night we were there I had mojitos, the second night I asked for a mojito and the bartender said her couldn't make them. I ordered vodka tonic and 4 waitresses had to come and try and figure out what I wanted because they didn't understand "tonic". Again, you have to bribe them for good service or a drink that even has a hint of alcohol in it. I have no problem tipping, you provide me good service I will take good care of you but seriously the amount you end up tipping her gets to be quite ridiculous, bring a lot of $5 and $1's because if they won't make change for you. Seriously, for 7 days and 6 nights, it cost us about $600 in tips to get any kind of service.
this resrt is about two things, trying to get you to dish out more money to upgrade to Royal service and trying to sell you a vacation time share, if you don't want to do either of those things, they don't want anything to do with you and you are basically ignored. I have stayed at better resorts for half the price, this place is way over rated and way over priced. If this is the best resort in Punta Cana I would hate to see the worst, would not recommend and would never go back,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would like to thank you for choosing our Paradisus Palma Real Resort for your vacation, as well as for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion.
I am very concerned to learn that your stay with us was not up to what you expected. I assure you that all your observations have been taken with the utmost importance; therefore your comments on improvements areas have been shared with my Manging Team and it will be part of our daily work to make sure to have it corrected on a short term.
Once more, thank you for your constructive criticism and I hope to have the pleasure to serve you again at Paradisus Palma Real Golf & Spa Resort.
Paradisus Resorts Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.