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“Ramon Fuego makes the day!!!” 5 of 5 stars
Review of Paradisus Palma Real

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Paradisus Palma Real
4.5 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana, Dominican Republic   |  
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Ranked #9 of 101 Hotels in Punta Cana
1 review
1 helpful vote 1 helpful vote
“Ramon Fuego makes the day!!!”
5 of 5 stars Reviewed December 5, 2012 via mobile

I love this place......Ramon Fuego at the pool bar makes the day!!! Just like family (: Definitly would come back!! The wait staff is very polite. Smiling all the time. Maids work overtime, cleaning the rooms & turning back your beds later in the day making me feel royal.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, December 25, 2012
Dear Guest,

I am very proud to have received your impressions and I sincerely appreciate your respects on the efforts and dedication demonstrated by Ramon "Fuego" as well as by our Housekeeping team, since is thanks to staff members like them that we are able to accomplish our goal-the total satisfaction of our guests. Please rest assured that your comments will be transmitted to the personnel involved.

Once more, thank you for extending us your experience and I look forward to welcoming you back at Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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MS
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 5, 2012

After a very lenghty check in we finally talked to the frt desk about upgrading to the "royal service" adults only section (vaca Sep 2012)- again took awhile to get what we wanted and 500.00 later for a wk- no negotiating with them for lower price- a bit disappointed in the concierge service - my boyfriend tipped the 1st guy for addn service- he was gone after 24hrs, said he would introduce us to his replacement promised a great birthday surprise (my bf bday)- we finally called after another 24hrs to ask who our concierge was and was given a 2nd one- .....then a 3rd one...WOW!!- this was crazy....we enjoyed the relaxed bar in the adults only area- the beach cabanas ....make sure you when they reserve the cabanas by the pool you put your book down too---bc after 11am its a free for all- I would go back....just a bit hectic at first......of course they will try and sell you a time share..VERY ANNOYING...

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rafael T, General Manager at Paradisus Palma Real, responded to this review, December 25, 2012
Dear Guest,

I would like to thank you for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion.

We believe that only by listening carefully to the comments and suggestions of our guests that we are able to immediately detect areas for improvement. You can rest assured that your observations were taken into consideration.

Once more thank you for your constructive criticism and I do hope to have the oportunity to welcome you again at Paradisus Palma Real Golf & Spa Resort.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
outlook washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2012

we arrived a few days ago and it has been a very relaxing trip so far, The place is gorgeous, the beach is gorgeous, and the grounds are exceptional. We have found some employee favorites...our bartender Ramon Fuego...he goes the extra mile to had deliver drinks when least expected and make sure we have what we need! Yesterday, he ran up to us with a drink on his head and a huge smile on his face to deliver a well needed drink. Thank You Ramon. In the restaurant we met "Jorge" a twenty three year old local with a super personality! He made the time to find us even when were seated in a different section to say hello. My mom liked his so much she wants to take him home to introduce to my niece! Well if only those boys were easy to take home, I truly believe we would all have. This resort was our first all inclusive and we will most definitely be back and tell friends all about it!

Room Tip: We were in 3726 and 3727 and they were great! Very private, clean and roomy.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, December 26, 2012
Dear Diana,

Thank you for having taken the time to share your impressions on this trip.

Exceeding expectations of our guests and offer a truly exceptional experiences is our goal. Therefore I am delighted to hear that Ramon and Jorge went above and beyond in their effort to turn your stay in a memorable experience.

Once more, thank you for your valuable comments and I hope to have the pleasure in welcoming you back in the near future.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

Me and my wife went to the Paradisus, Royal Service hotel in the end of November. It was the BEST vacation ever!!! The staff are SUPER friendly, food is great and overall vacation expirience is AWESOME!!! Special Thank You to our butler, Agustin Nunez, that exceeded our expections and was super big help to us during our stay. He planed every day for us with the activities, dinners and special requests ( hot tub with the champaign and rose leaves after the day at the pool/beach- was the highlight of our day). He is very professional and cares about the people time on vacations.
We will recomend the hotel and Mr. Nunez to all our friends and family.
Thank you Agustin!!!!!!

Room Tip: ask for the ocean front room, the best view ever!!!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, December 18, 2012
Dear Guest,

I would like to express my gratitude for choosing us as your holiday destination as well for sharing your impressions about your recent experience at Royal Service.

I am proud to hear that Agustin went above and beyond in his effort to offer you and your wife a truly memorable stay. At the Paradisus Palma Real Golf & Spa Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.

We hope to have the pleasure to hosting you again at this, “your home away from home”.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

So good we decided to become members of Melia and Paradisus Resorts 4 years ago. Love the architecture of the place, the food, the uncompilable service and the Dominican people. If I win the lottery I am moving there!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, December 18, 2012
Dear Carlos,

I would like to thank you for your trust in becoming a member of Meliá Hotel's International family.

It is a pleasure for me to hear that your experience with us left a memorable impression on you. At the Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.

Once more, thanks’ for your valuable comments and I hope to have the pleasure to welcome you in the nearest future at this your second home.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

OUTSTANDING experience, 2 years proof! We stayed at The Reserve at Paradisus Palma Real resort in 2010 and the experience was extremely relaxing and top flight. The service and staff are incredibly wonderful: polite, courteous, relaxed, eager, and attentive at EVERY turn. The resort itself is exquisite, full of artful and tasteful decor and plenty of room to breathe and relax. The suites are EXTREMELY well-appointed: we were a group of 17 (6 sets of "groupings," some with kids some without), and our family had 2 suites that were interconnected, each approximately 1400 sq feet: luxurious! Our Master suite had enviable bathroom space, ample lounge, 2 hot tubs (inside and out), and wonderful materials (granite, stainless, etc.). Our 2 kids were spoiled in the adjoining 1200 Sq Ft apartment--unreal!
Special thanks to the wonderful and delightful Julio Moya who was out go-to poolside assistant: he was every sprightly and cheerful, and always able to find the perfect drink or set up an umbrella--in fact, he was exceptional! Similarly, Santo Ozuna was polite and helpful. In fact, all the poolside staff deserve kudos for their enthusiasm and warmth. My massage therapist was also a delight: be sure NOT to miss the comlpimentary hydro-therapy pool treatments: wonderful!
These two vacations were truly exceptional in EVERY respect--a hard act to follow. However, our family all concurred that returning after the first trip where we felt the resort was the most luxurious and beautiful that we elected to return. The second visit was EVEN BETTER: the resort it self apparently upgraded and maintained their facility and staff: it was even better than we remembered! Thank you to the staff at The Reserve: we all had two exquisite vacations.

Room Tip: If you are travelling with family members as for the adjoining suites. Furthermore, some rooms are...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, December 26, 2012
Dear Guest,

I am delighted to hear about your recent experience at our Paradisus Palma Real Golf & Spa Resort as well I would like to thank you for having taken some of your valuable time to write your impressions.

Exceeding the expectations of our guests and offer truly exceptional experiences is our goal. We know that in order to achieve this it is necessary to provide good service and attitude. I am proud to hear that Julio Moya and Santo Ozuna went above and beyond in their effort to fulfill all your needs; it is thanks to staff members like them, that we can make the difference

Your comments are greatly appreciated and we hope to have the pleasure to welcome you again at this “your home away from home” Paradisus Palma Real Golf & Spa Resort.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
4 of 5 stars Reviewed December 2, 2012

We visited this resort Nov 12-19 for our second anniversary. We have been to Punta Cana 6 times and usually stay at Paradisus Punta Cana but due to construction we decided to try this one. We always take the Royal Service and it's worth it. This resort was quite a bit more expensive. It's newer and the rooms are nicer and food is better but that's about the only difference. We booked a garden view room and using the advertised repeat guest upgrade and resort credits we got a ocean view upgrade. However, the next day recd a call in room saying we would have to pay addl $400 for upgrade. Went to office and explained that we expected the upgrade to be complimentary due to reasons explained at check in and was able to work it out. Other than that one problem, the rest of the vacation was extraordinary and would highly recommend this resort. Special thanks to Doniel our butler, he was excellent. Wilkin at the Sunset Bar was fantastic. Francisco and Pedro on the beach took excellent care of us as well. We will return to this place.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real, responded to this review, December 15, 2012
Dear guests,

With great pleasure I have received your comments and I would like to thank you for having chosen our property as the place to spend such special occasion, your second anniversary.

I will gladly pass on your compliments to each you have mentioned and we will be expecting you the next year to celebrate together once again.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#7 Top resorts Hotel in Punta Cana
#8 Luxury Hotel in Punta Cana
#9 On the Beach Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#12 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Palma Real 4.5*
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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