I must start by confessing that large resorts are not my thing, so please read my comments with that in mind. The Iberostar Punta Cana is one of two hotels on the resort property. Its sister hotel, the Dominica, mirrors the Punta Cana and runs parallel to it. Between the two buildings lies a wide swath of beautifully landscaped grounds with covered walkways and plenty of shade. There are also two pools in this area, with a pool bar situated in the middle. One pool is deeper and more recreation-focussed, the second is shallower and better for lounging and for small kids. The resort seems to cater to couples, families, and an older clientele. We were there during US College spring break week, and there were not many college students. The grounds were small enough to manage on foot, even with my 79 year old mother, and the resort was, for the most part, quiet and peaceful. The cliente were primarily German and Canadian, and the food definitely had a European sensibility including very good butter and rolls and excellent cheeses. The coffee was strong and good. The buffet didn't offer much for non-meat eaters besides bread, cheese and fresh fruits. The salad bar was fine, but limited, as was the wine selection (extra charge for a wider selection). There were a lot of people at the resort. You had to be up early to get a seat in the shade on the beach, and even then most days we ended up far back from the water with an obstructed view. It was a bit easier to get chairs at the pool, though by mid-morning, these were also full. The buffets and restaurants never felt over-crowded. We ate at the Steak house and the Asian restaurant and thought the food at both was good. The service was always friendly. As this was our first time at a resort , we really needed a thorough orientation, which sadly, we didn't get. The front desk staff person forgot to give us our wristbands, and it was quite a while before we realized we nedded them to eat, to not get stopped by security, etc. We were confused by how to operate the fan in the room, about which buffets served meals when, how to get towels, etc. I think that the front desk will provide a good orientation, but make sure to ask. Our door lock was broken and we couldn't get into our room, but that was fixed quickly. The rooms were clean and comfortable, nothing fancy, but nice. The best part is that each room has a private balcony overlooking the grounds. It was nice enough, but too crowded for my taste. Someone described it as similar to a cruise ship on land, and I think that is an apt description.
We emailed a few days in advance and requested rooms in a quiet area and with two beds and the reque...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank for writing a comment on Tripadvisor about your experience at Iberostar Punta Cana. In the name of Mrs. Helena Santos, hotel Manager, we also thank you for choosing our hotel to enjoy your holidays.
For the whole team it is a pleasure to hear that your positive valuation about our clean premises and facilities, our varied gastronomy, our beautiful beach, and the friendliness of our staff members, especially as you stated in the review large resorts are not your primary preference. In Iberostar we aim to ensure memorable holidays to our valuable costumers.
On the other hand, we apologize for the breakdown in the Front Desk service and have forwarded your feedback so our team evaluates their performance and take measures to avoid unpleasant experiences to our “Stars” on vacation.
We will be happy to welcome you back, please contact us before arrival to help you to enjoy your next vacations with us.
With best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.