The family (2 adults and 2 kids) stayed at the resort from nov.2--nov. 9 2012, and we absolutely loved it. Upon arrival, Hector at the reception made us feel so welcomed, he paid special attention to the children and when we had a special request regarding our room, he arranged everything for us. Every night the children before supper the children made a small detour just to go say hello to Hector and he remembered their names, it made them feel very special. The standard rooms are big enough for a family of four, like us. There are two identical pools, one with activities and a quieter pool for people who wish to relax. The breakfast buffet was good, had excellent croissant and nutella. The lunch buffet near the pool was good as well with pizza, hot dogs and hamburgers. They also cook on the grill every day, this is also near the activity pool. One day it was steak, another paella, another seafood......
We tried 3 restaurant: french (so-so) steak house (quite good) and the oriental ( very good).
The buffet at night has different themes (mexican, sushi, etc.) it was good. There are always the pasta bar every night at the buffet, the kids enjoy that. The mini club was appreciated by the kids, especially Eveling.. she was very nice and patient with all the kids. She actually played with them in the sand and the pool. The service was absolutely AMAZING. Everyone, right down to the gardener had a smile and a warm hola when you would meet them. Anytime we had a request, we always had a YES as an answer. I don't think they even know what "No, it is not possible" means. The rooms were very clean and I did inspect it. There is always someone passing a broom or mopping the floor in the public areas. We absolutely loved our vacation and would go back again. Keep up the good work Iberostar Punta Cana.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
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We want to thank you for posting your comment in Tripadvisor about your experience at the Iberostar Punta Cana and for choosing our hotel for your family holidays.
In the name of the Hotel Manager, Mrs. Helena Santos and her team, we are glad to hear that you and your dear family enjoyed your visit to our grounds thanks to our exquisite gastronomy and the friendliness of our staff members, especially from Evelyn (Kidsclub Star Friend), Hector at the front desk and our gardeners. Both aspects are part of our guiding principles in Iberostar to ensure memorable stays to our beloved “stars” on vacation.
We are looking forward to welcome you back, please contact us before your arrival.
With kindest regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.