Long review but worth the read.
I travelled with my sister Aug. 30-Sep. 6th chose the Majestic Colonial because of the good reviews. It is my 4th time to the D.R. and my sister's first trip to Punta Cana. We travelled club on air Transat - perfect way to start a trip, flight on time, newer plane with great seats, state of the art individual screens with movies and games, good service. Got to the airport in Punta Cana where I arranged a private transfer with Dominican Quest for the two of us. Driver was there to meet us and all worked out well. Good service will use them again.
Now to the Majestic Colonial. We arrived and went to the front desk (a bit of confusion at first), there was one guy there. I told him we had booked club and he asked me for the voucher, I said I did not have a voucher, he started searching through files and looking on the computer. So I told him again we booked club, then it registered and he asked me to go through these doors to another area. After that the check-in was a delightful experience. Air conditioned lounge, champagne, beautiful coconut shell club bracelets, hot and cold hors d'ouvres, check-in was quick and we met our butler Ilane. He gave us a tour of the resort and took us to our room.
Very well maintained gardens, spotlessly cleaned walkways, the marble on the floors was gleaming, you could see your reflection, early in the morning people out there cleaning everything, from the pool, to the restaurants, to the gardens, to the beach. Excellent work. Bars everywhere. The pools - family side pool was huge, and endless very clean with foot bridges. The club pools (2) were clean and narrower with the pool bars, Bali beds and comfortable cushioned loungers. Have to mention Silvestre the club bar towel guy, great smile and greeting in the morning.
Room - 3rd floor, close to the beach
I was thrilled to find out that I got the exact room I had e-mailed and asked for. A big thank you to Ariella at customer service who said she would try her best to accommodate my request. The room was huge - highlights - sitting area, a Jacuzzi tub, a wall mounted huge screen tv that we never turned on, 5 bottles on shelf - champagne, rum, vodka, baileys, whisky - international brands, fridge stalked with water, beer, soft drinks, chocolate - replenished daily. Our balcony looked out over the club pool, the sea, the seafood restaurant and grill, and it was straight down the stairs to the club beach. Loved the pillow menu, the beds were the best, what a great sleep. The rooms were very well cleaned daily.
Main buffet, excellent choices and they had some great theme nights - loved the Dominican night, also went there for b'fast every morning. We tried the seafood restaurant - great lobster ate there twice, steak restaurant - ate there twice. Ate at the seafood/grill for lunch every day, close to the beach and room. The service at the restaurants is fantastic and has to be mention; Seafood restaurant - the maitre d - Ogledy and servers – Fernando, Richard, Rafael “Happy Happy”. Buffet restaurant - Delfin the omelet guy the best, coffee boy Eires, new trainee girl server with big smile (think her name was Marcia).
Beach - private club area
Bali beds close to the sea, you could take a jump in at high tide, not a large area but did not feel crowded. Great walking beach, that stretches for miles. The sea just in front of the club area has sharp rocks, but a block west and a block east are two sand bars that go out into the sea, perfect for swimming. Now to the service in this area - we had Franklin the barman and Maria our server. 5 star service. Every few minutes Maria would come around, not intrusive but with a big smile and knew exactly what we were having, Franklin too was great to talk to and suggested new drinks to try. I was sad to say goodbye to them.
Club lounge within the club section
was central to all the rooms, air con, hors d’oerves – 24 hours, great wi-fi, excellent drinks, great place to chill, just loved it. Katherine at the club lounge and reception was great.
I have always believed Great service starts at the top. We noticed this man everywhere, always checking on things, the food, the service, very attentive and watchful. I went up to him on our second last day and asked if he was in charge, he turned out to be the General Manager - Senor Juan Carlos Vargas. Later that evening I went to the club lounge and asked for a late check-out as we had a private transfer back to the airport. They said I would need to come back at 9a.m. the next day as the guy in charge of room allocation had left for the evening. That evening while at the Dominican restaurant we saw Juan Carlos again, he came up to us to ask if everything was ok, and I mentioned the room, he immediately took the room number, made a call and said everything was sorted we could have a late checkout. I almost dropped, now that is what I call simply amazing. Gracias Senor Juan Carlos and please thank all your staff for the wonderful vacation we had while staying at the Majestic Colonial. Keep up the good work. We will be back for sure.
PS. Only thing that needs work - Ilane the butler from Haiti has been there 2 months. He needs more training, saw him the first day, then he disappeared for a day or two, avoiding eye contact when we did see him, then suddenly showed up and seemed to laugh things off. Everything we asked for was hard to get, too difficult to do or he was new and did not know. I was not impressed with his service and told him so, then he smartened up the last 2 days. Saw other butlers Francisco an older guy, big tall Richard great personality and a lady butler who seemed to be running around their people and ever so helpful, even checking on people at the beach.
- Official Description (provided by the hotel):
- Panoramic view Majestic Colonial ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Caribbean Online Mgt Corp., BookIt.com, Tingo, Travelocity, getaroom.com, BookingOdigeoWL, Despegar.com, Agoda, Venere and Otel so you can book your Majestic Colonial Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Majestic Punta Cana
- Punta Cana Hotel Majestic
- Majestic Colonial Dominican Republic
- Majestic Hotel Punta Cana
- Majestic Dominican Republic
- Punta Cana Majestic Colonial
- Majestic Resort Punta Cana
- Majestic Colonial Hotel Punta Cana
- Colonial Majestic Punta Cana
- Majestic Colonial Punta Cana Dominican Republic