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“Amazing vacation - you've got to go” 5 of 5 stars
Review of Majestic Colonial Punta Cana

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Majestic Colonial Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #16 of 100 hotels in Punta Cana
Oakville, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Amazing vacation - you've got to go”
5 of 5 stars Reviewed September 20, 2013

Long review but worth the read.

I travelled with my sister Aug. 30-Sep. 6th chose the Majestic Colonial because of the good reviews. It is my 4th time to the D.R. and my sister's first trip to Punta Cana. We travelled club on air Transat - perfect way to start a trip, flight on time, newer plane with great seats, state of the art individual screens with movies and games, good service. Got to the airport in Punta Cana where I arranged a private transfer with Dominican Quest for the two of us. Driver was there to meet us and all worked out well. Good service will use them again.

Now to the Majestic Colonial. We arrived and went to the front desk (a bit of confusion at first), there was one guy there. I told him we had booked club and he asked me for the voucher, I said I did not have a voucher, he started searching through files and looking on the computer. So I told him again we booked club, then it registered and he asked me to go through these doors to another area. After that the check-in was a delightful experience. Air conditioned lounge, champagne, beautiful coconut shell club bracelets, hot and cold hors d'ouvres, check-in was quick and we met our butler Ilane. He gave us a tour of the resort and took us to our room.

Grounds/ pools
Very well maintained gardens, spotlessly cleaned walkways, the marble on the floors was gleaming, you could see your reflection, early in the morning people out there cleaning everything, from the pool, to the restaurants, to the gardens, to the beach. Excellent work. Bars everywhere. The pools - family side pool was huge, and endless very clean with foot bridges. The club pools (2) were clean and narrower with the pool bars, Bali beds and comfortable cushioned loungers. Have to mention Silvestre the club bar towel guy, great smile and greeting in the morning.

Room - 3rd floor, close to the beach
I was thrilled to find out that I got the exact room I had e-mailed and asked for. A big thank you to Ariella at customer service who said she would try her best to accommodate my request. The room was huge - highlights - sitting area, a Jacuzzi tub, a wall mounted huge screen tv that we never turned on, 5 bottles on shelf - champagne, rum, vodka, baileys, whisky - international brands, fridge stalked with water, beer, soft drinks, chocolate - replenished daily. Our balcony looked out over the club pool, the sea, the seafood restaurant and grill, and it was straight down the stairs to the club beach. Loved the pillow menu, the beds were the best, what a great sleep. The rooms were very well cleaned daily.

Restaurants
Main buffet, excellent choices and they had some great theme nights - loved the Dominican night, also went there for b'fast every morning. We tried the seafood restaurant - great lobster ate there twice, steak restaurant - ate there twice. Ate at the seafood/grill for lunch every day, close to the beach and room. The service at the restaurants is fantastic and has to be mention; Seafood restaurant - the maitre d - Ogledy and servers – Fernando, Richard, Rafael “Happy Happy”. Buffet restaurant - Delfin the omelet guy the best, coffee boy Eires, new trainee girl server with big smile (think her name was Marcia).

Beach - private club area
Bali beds close to the sea, you could take a jump in at high tide, not a large area but did not feel crowded. Great walking beach, that stretches for miles. The sea just in front of the club area has sharp rocks, but a block west and a block east are two sand bars that go out into the sea, perfect for swimming. Now to the service in this area - we had Franklin the barman and Maria our server. 5 star service. Every few minutes Maria would come around, not intrusive but with a big smile and knew exactly what we were having, Franklin too was great to talk to and suggested new drinks to try. I was sad to say goodbye to them.

Club lounge within the club section
was central to all the rooms, air con, hors d’oerves – 24 hours, great wi-fi, excellent drinks, great place to chill, just loved it. Katherine at the club lounge and reception was great.

I have always believed Great service starts at the top. We noticed this man everywhere, always checking on things, the food, the service, very attentive and watchful. I went up to him on our second last day and asked if he was in charge, he turned out to be the General Manager - Senor Juan Carlos Vargas. Later that evening I went to the club lounge and asked for a late check-out as we had a private transfer back to the airport. They said I would need to come back at 9a.m. the next day as the guy in charge of room allocation had left for the evening. That evening while at the Dominican restaurant we saw Juan Carlos again, he came up to us to ask if everything was ok, and I mentioned the room, he immediately took the room number, made a call and said everything was sorted we could have a late checkout. I almost dropped, now that is what I call simply amazing. Gracias Senor Juan Carlos and please thank all your staff for the wonderful vacation we had while staying at the Majestic Colonial. Keep up the good work. We will be back for sure.

PS. Only thing that needs work - Ilane the butler from Haiti has been there 2 months. He needs more training, saw him the first day, then he disappeared for a day or two, avoiding eye contact when we did see him, then suddenly showed up and seemed to laugh things off. Everything we asked for was hard to get, too difficult to do or he was new and did not know. I was not impressed with his service and told him so, then he smartened up the last 2 days. Saw other butlers Francisco an older guy, big tall Richard great personality and a lady butler who seemed to be running around their people and ever so helpful, even checking on people at the beach.

Room Tip: Club is the way to go
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,151)
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English first
1 review
5 of 5 stars Reviewed September 19, 2013

I recently got back from this resort and I think i'm ready to go back. The staff were all very helpful from the moment I got there and for the duration of my stay. My room had a small leak from the air conditioner but that was fixed in a matter of minutes. The entertainment in this resort was great. From the contests at the pool to the entertainment at night. THE FUNJESTIC TEAM made it just that...FUN. I would also recommend this place if you're having a destination wedding. They set everything up beautifully. The food is delicious nd both Wilkins the MC nd Alfonzo the DJ did a spectacular job in keeping the party alive. Too much to write but overall they were great. Will recommend to anyone looking for a good time.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 19, 2013

We have stayed at this resort 2 times previously with no issues, however this stay was terrible and we will not be returning in the future. We experienced severe food poisoning on this resort and spoke with many other guests who also had food poisoning. Also our room was infested with ants. We spoke to the hotel management and they were extremely rude and unmotivated to help in any way. When we asked to switch rooms they were utterly unaccommodating and told us to check back in 2 days for another room- well our stay was only 5 days, so after 4 days in the ant infested room we did not have the energy to change for the last night given our weakness from food poisoning. It was super stressful and annoying to spend the first day back from vacation cleaning and de-sanitizing every single thing that we took on vacation to avoid bringing pests into our home. The general cleanliness of the room was also very poor and there was visible dirt and poorly maintained/stained furniture in our room as well. Additionally the quality of the alcohol was significantly downgraded versus previous stays and no branded liquor was offered. Finally, the staff was just overall rude and not helpful in general, which was such a disappointment compared to our previous visits. Despite being an all inclusive, we usually offer the servers/staff extra cash tips for service, but the service was so poor and rude that we couldn't justify that every time- although we did tip fair/good service. Also note that there is major construction occurring on the resort, so get ready for noise and sights of construction if you plan to stay anytime soon. While the beach, pool and resort grounds are fantastic, they could not overcome the ants, food poisoning, bad service and cheap liquor. On a positive note we did not gain any weight because we were so terribly sick with food poisoning. We vacationed with our 3 month old son and thankfully he did not get ill as he is a breastfed baby. We were so sad because our other 2 stays were great, but this visit was so bad that we will not be returning, so we need a new Punta Cana hotel.

Room Tip: Stay away from the construction zone. Pool front rooms are very noisy with activities.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

This has been my second time here and just by far the best hotel. I have traveled many times to thrme Dominican but nothing compared to the Majestic Colonial. The FUNJESTIC TEAM WAS JUST AMAZING LOOKY LOOKY, TUTTI-FRUTTI, LUCIANO, SPEEDY AND WILKIN.
Cant wait to see you again. Love u all.
The food was also amazing. I jave no complaints at all. Just want to thank everyone for making my vacation by far amazing.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
5 of 5 stars Reviewed September 18, 2013

it was a grand experience to met those great people that work there. The hotel in general was great the service and the palapa restaurant was great those people are amazing and they very fortunate to have Wrkia, Francisco, Leonardo, Juan Diaz, Alex(bartender at the club) and Elena plus many more that i cannot remember working at the hotel they have great service and food if they have these people working there they make our stay a pleasure and the hotel very welcoming they are all very humble and i will recommend this hotel to everyone and will definitely be visiting again

Room Tip: go to colonial club. very nice, view to the pool or to the beach
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ontario, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 18, 2013

The new Colonial Club adults only section at the Majestic Colonial is fantastic! We'll be back for sure!
We were at the Majestic Colonial for a destination wedding and didn't realize a new adults only section had been added by renovating existing buildings on the property - so once we found out, we definitely booked in this section. Many thanks to Danlena in Reservations for your assistance, especially with the room for my sister and her husband. ♥
The Colonial Club clubhouse was the best we've seen so far in an adults only resort, even better than the Elegance next door (in our opinion). Our room faced the Elegance with a bit of an ocean view - it was wonderful. Nice quiet times on the balcony relaxing before dinner.
We were so happy the bride and groom chose this resort! The pool that was newly created for the Colonial Club was never cold. :) And the pool bar staff made sure we always had a drink in hand - thanks to Yasel and Yuri at the pool bar and Silvestre and Peniel at pool service for always having fresh towels. And what a treat to find there was sunscreen in case we ran out - nice to know!
We chose to eat in the buffet for many meals - and thank goodness for our Coffee Boy Luis Alberto! He knew we needed our cup of coffee in the morning! Other buffet staff helping us were Esther, Marleny Ostaciu and Jhoon Perez - with staff like that, of course we chose the buffet! Naturally we booked a meal in the Japanese restaurant and our chef and waiter - Leo Sang and Miguel - made it a night to remember - we even asked for a small slice of cake for our daughter's birthday and they made it into a spectacular presentation for her! The Japanese restaurant never fails to provide a great dining experience.
The day of the wedding turned out beautiful (and the tropical storm decided to bypass us as well, thankfully) and the resort staff outdid themselves with all aspects of the ceremony and reception afterwards. The reception was held outdoors at poolside next to one of the pool bars and everthing was perfect: food, drinks, music - a great time was had by all.
We will definitely be returning to the Colonial Club at the Majestic Colonial.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
5 of 5 stars Reviewed September 17, 2013

I cannot explain how much my boyfriend and i thoroughly enjoyed our vacation to the Majestic Colonial in Punta Cana. We are both from Australia and knew very little about where we had booked our vacation to, so of corse we were a little bit concerned about what our resort would turn out to be like.
I can most definitely say the resort responded to our every needs and went above and beyond of what was required as staff.
You can travel the world and resorts will always have a similar atmosphere but the Majestic Colonial was unlike one I've ever experienced.
A resort is a resort, but it was the people and the staff that made this trip so memorable.
We befriended Wilkin who ran all the day to day activities and he is someone we will never forget. His jokes, sense of humour and ability to go above and beyond for us made us feel so special and gave us a sense of being part of a family.
The funjestic team created the most amazing atmosphere through out the resort each day. Their big smiles and positive out look was contagious there is no way any one could be sad around this amazing bunch of people!
Each night they put on outstanding shows at the theatre such as a circus act and 80s night, all of which were of high standard and definitely something we enjoyed every night.
The resort as a whole has so many activities to offer and you will never find yourself bored - but it was the staff who made this trip unlike any other.
Would definitely come back in a heart beat!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Majestic Colonial Punta Cana

Address: Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Punta Cana
#5 Business Hotel in Punta Cana
#8 Family Hotel in Punta Cana
#14 On the Beach Hotel in Punta Cana
#14 Top resorts Hotel in Punta Cana
#15 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Majestic Colonial Punta Cana 4*
Official Description (provided by the hotel):
Panoramic view Majestic Colonial ... more   less 
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Also Known As:
Majestic Punta Cana
Punta Cana Hotel Majestic
Majestic Colonial Dominican Republic
Majestic Hotel Punta Cana
Majestic Dominican Republic
Punta Cana Majestic Colonial
Majestic Resort Punta Cana
Majestic Colonial Hotel Punta Cana
Colonial Majestic Punta Cana
Majestic Colonial Punta Cana Dominican Republic

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