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“Mixed” 2 of 5 stars
Review of Majestic Colonial Punta Cana

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Majestic Colonial Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #17 of 100 Hotels in Punta Cana
Ottawa, Canada
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
100 helpful votes 100 helpful votes
“Mixed”
2 of 5 stars Reviewed March 16, 2013

Attended a wedding, which was nice.
Reception staff were very aloof, no "welcome" or "thank you for staying with us".
The rooms have an open bathtub separating the bathroom from the bed/living area, not suitable for anyone other than couples. Bathroom stall was extremely narrow, whereas the shower stall was very spacious.
Food was average for me, and disastrous for my wife (she had to be treated for parasites). The odd cockroach at the buffet was not too concerning, as this was the DR. The grill at the Japanese restaurant was cleaned off with a filthy rag after our meal, and the light and wiring in the range hood above the grill was saturated in cooked on old grease.
This overpriced resort should be dropped to a two star!
Will not be returning.

Room Tip: Rooms starting with 1 or 4 are quieter, rooms starting with 2 or 3 are very noisy.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, March 22, 2013
Dear RetiredVetzz:

Thank you to share your experience at the Majestic Colonial. We try to keep our quality service to give you our best and we take all guest feedback very seriously. Our main goal is the quality service and this is also a good value of our skills. In your case, we respect you opinion about the hotel and facilities but as you can read in other guests reviews, other people appreciate that. We want improve with you, and we're constantly changing all aspects of our service. On behalf of Majestic Colonial staff, thank you for your review.


Cordially

Ángel Holgado
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12,447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,317)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2013

We enjoyed our stay at the Majestic Colonial, (with upgrade to Colonial club). The view was awesome. The room was clean and spacious, but separate room for the toilet, little small and confined. The food was excellent, lots of variety. The service everywhere was excellent, special acknowledgement to Gym attendants Nephthali and K.Pasquale, servers in the diningroom -Candido Mariano, Estefani and Jhonatan and all the cleaning staff. We look forward to returning to the Majestic again. The weather in Punta Cana was sunny and warm in February.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, March 17, 2013
Dear Guest,

First of all, I would like to thank you very much for taking the time to write a review about Majestic Colonial. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended especially for Nephthali ,K Pasquale, Candido Mariano, Estefani and Jhonatan.
The main goal we have in Majestic is make our guest feel like at home.
We thank you and hope to be your home in Punta Cana for next visit.

Cordially
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sault Ste. Marie, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed at this wonderful hotel the second week in February and had a wonderful experience. The food was great, service the best and the place very clean. Would recommend this resort without hesitation. Staff were all excellent, but special kudos to Marisal in the buffet....always smiling and always pleasant. Thinking Punta Cana? Try the Majestic colonial. You won't be disappointed!
Joe Fratesi
Sault Ste. Marie, Ontario, Canada

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, March 17, 2013
Dear Guest,

First of all, I would like to thank you very much for taking the time to write a review about Majestic Colonial. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended especially for Marsial.
The main goal we have in Majestic is make our guest feel like at home.
We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2013 via mobile

I thought overall the colonial was the best value. This was my second stay with them and this was better than previous.
The butler "Marshall" was there for our needs, no matter what. I plan to go again next year.

The only recommendation would be that they restrict spring break students from staying in the adult section as they got loud and obnoxious late at night. Since you do pay more for the all adult section, I would like not to have the kids .....

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2013

This resort is part of two hotels and we stayed at the Colonial and would recommend this to any traveler. We upgraded our room to a swim up room which was certainly worth it. From the time of checking in, Ana and staff were very professional. The grounds were gorgeous and all staff always accommodating. The beach is beautiful with entertainment options. Bala bala greeted us ever morning offering water sports and fun activities. The hotel amongst the strip is located in a perfect place so you can walk from end to end. Night swimming was great! Water was warm. Best mother and daughter vacation so far and can't wait till the next!!!

Room Tip: Upgrade to a swim up room
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, March 17, 2013
Dear Guest,

First of all, I would like to thank you very much for taking the time to write a review about Majestic Colonial. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended.
The main goal we have in Majestic is make our guest feel like at home.
We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2013

Well hello vacationers,
Recently visited the majestic colonial in punta cana with my wife and son the service was wonderful every afternoon they brought snacks to our room for our son our fridge was never empty and our room was kept clean. From the time we arrived were made to feel welcome from the lobby staff members like Joel and Armando to the evening diner attendents like stephanie who we liked to call boss our coffee cups were never empty everything was great .The food was excellent.Staff always had a smile thanks to everyone for making us feel at home.

Peter , lila and brad Johnson

Room Tip: Junior surite 2225 2 double beds half way to food service and beach second floor balcony over look...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, March 17, 2013
Dear Guest,

First of all, I would like to thank you very much for taking the time to write a review about Majestic Colonial. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended especially for Joel and Amado.
The main goal we have in Majestic is make our guest feel like at home.
We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2013

We had our honeymoon here in August 2012. We stayed in one of the ocean front rooms with private Jacuzzi on the balcony. We would rate the interior of the room more like a 4 star than a 5 star room, but it was still very nice and clean (maybe a tiny bit dated). However the beach is breathtaking and so quiet, a real paradise for couples. The services is outstanding as well as the food. I can recommend all the restaurants although the Japanese was my least favourite as it was more like a mix of Korean/Chinese/Japanese food rahter than a proper Japanese restaurant. I can truly recommend this hotel to all who are looking for an amazing, romantic and relaxing time.

Room Tip: Rooms near the main restaurant are noisier than rooms near the beach.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, March 17, 2013
Dear Guest,

First of all, I would like to thank you very much for taking the time to write a review about Majestic Colonial. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended.
The main goal we have in Majestic is make our guest feel like at home.
We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Majestic Colonial Punta Cana

Address: Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Punta Cana
#8 Family Hotel in Punta Cana
#15 Top resorts Hotel in Punta Cana
#15 Luxury Hotel in Punta Cana
#16 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Majestic Colonial Punta Cana 4*
Number of rooms: 659
Official Description (provided by the hotel):
Panoramic view Majestic Colonial ... more   less 
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Also Known As:
Majestic Punta Cana
Punta Cana Hotel Majestic
Majestic Colonial Dominican Republic
Majestic Hotel Punta Cana
Majestic Dominican Republic
Punta Cana Majestic Colonial
Majestic Resort Punta Cana
Majestic Colonial Hotel Punta Cana
Colonial Majestic Punta Cana
Majestic Colonial Punta Cana Dominican Republic

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