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“great vacations!” 4 of 5 stars
Review of Majestic Colonial Punta Cana

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Majestic Colonial Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #17 of 100 hotels in Punta Cana
Montreal, Canada
2 reviews
5 helpful votes 5 helpful votes
“great vacations!”
4 of 5 stars Reviewed December 3, 2012

We went on vacation from November 25 to december 1rst.
The hotel was at half capacity, and there was always a lot of seats near the pool and on the beach.
Excellent room with view on the pool and the sea. The beach is awesome, with a lot of palapas to get away from the sun.
Food is good, mostly at the Gourmet and mexican, but quite repetitive at the buffet.
Service on the beach is great, with Denny who is always there to get you what you want, and Pablo at the beach restaurant, who is always smiling.
Great hotel, would come back.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, December 6, 2012
Dear Guest

Thank you for taking the time to share your experience in Majestic Colonial with others Tripadvisors members, we feel very pleased you had these beautiful holidays with us.
We would like to thank you for all your positive comments about our ground and our staff. I will be sure to pass it on to all our staff especially Denny that will be more than happy to hear such positive feedback

We wish you could visit us soon

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,196)
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English first
Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 3, 2012

We are quite seasoned travellers having been to quite a few of the islands and Mayan Riviera. Our expectations for this property were pretty much met as we usually book a 5 star or above property.

Location: The beach specific to our hotel was ok, the entrance was through a fair amount of rock so a poor swimmer would find it non-friendly. Not a bad commute from the airport on a nice air conditioned bus though.

Room: Very nice. We upgraded to the Junior Suite OceanFront with outdoor Jacuzzi and well worth it. Top of last building so looking right out onto the ocean. Bed was hard but comfortable. Safe did not work and even after three calls to front desk it was not even looked at. Fortunately we were with a group and could use someone else's safe. Having said that, we did leave money and stuff lying around and none was ever taken by the cleaning staff. Do not expect face clothes. Room was quiet. Do not expect restocking of mini bar with alcohol related elements unless you tip. Do not use water for anything but washing, in fact they have little signs on your taps telling you not to.

Resort staff: Front desk ok, certainly a step below what we have come to expect. Wait staff in the buffet and dining rooms were excellent. Very polite, helpful and cheerful. Bartenders varied and certainly improved on tips! Alex in the main bar was wonderful.

Food: If you can get over the fact that food may be washed or prepped in water that should not be drunk, the food was just ok. The buffet was probably the best from a size and variety that we have experienced however in general the food was not hot enough to be viewed as safe. The Japanese restaurant was excellent value, the rest just ok. The best of the rest being the Mexican / Dominican restaurant.

Wedding: The "chapel" was very nice, the private party area as well. The wedding officiant needs to learn to speak into the microphone since it is her job she should know how. We could hear the bride and groom perfectly so it was not the sound system.

Golf: Well worth it. The Nick Price course is excellent value, well maintained. Good greens, staff very helpful and service oriented.

Overall: Fair value for a four star. If you expect service level of a higher end resort, this one is not for you unless you want to tip every single time you interface with one of the staff. Food is four star for DR or slightly lower for overall Caribbean.

Room Tip: Junior Suite Ocean Front outdoor jacuzzi well worth it.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, December 6, 2012
Dear Guest:

Thank you for taking the time to write this comment, we really appreciated it.
We feel very glad that you have such a great time among us in Majestic Colonial.

We thank you for to share your suggestions, they are very helpful. Be sure, we have taken note of all your comments.
We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service.

If you are planning to visit us again, please do not hesitate to contact us. It will be a great pleasure to welcome you back!

Cordially
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2012

My friends and I stayed at Majestic Colonial from November 9-14. As soon as we arrived, we were stunned by the beautiful grounds. The bell boy took our luggages and escorted us to our room immediately. The long and super clean pool is one of the best features of this resort. At the beach, we tried the banana boat ($13 per person) and snorkeling (about $35 which included equipments and boat ride). If you are going to snorkel, I would definitely recommend bringing your own snorkel since all the equipments are shared by hundreds of people. We would like to thank Freddy and Pedrito from the Main Buffet for being very attentive and friendly to us all the time. We miss you guys already :( I also loved the omlette from the main buffet. We would definitely come back to this resort when we return for next trip!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, December 6, 2012
Dear Guest,

It is a truly pleasure know you had such a great time with us and decide to share your experience in Majestic Colonial with others tripadvisor members. We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service.
We would like to thank you for all your positive comments about our ground and our staff. I will be sure to pass it on to all our staff especially Freddy and Pedrito that will be more than happy to hear such positive feedback

We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 3, 2012

Pretty much just returned from an awesome wedding week in Punta Cana(Nov 17-24, 2012) .

To make a quick review....

The wedding was awesome, the weather was very nice, food was excellent except one occasion, they had a bunch of activities for everyone everyday and the Majestic Colonial in D-R made it all come true. We rented a boat La Barcaza on the day of the wedding(with cocktails, entertainement, and open bar...if you drink to much..even washrooms on the boat) and spent an entire afternoon on the ocean and it was a blast for all of our 34 guests.

To top it up, we even did trash the dress in the Ocean and the pool the next day, never had so much fun. Can't wait for the pictures!!! Our photographer from Ottawa Canada Eva Hadhazy Photography was awesome and would recommend her anytime ....

If you have a wedding down south, I would strongly recommend Majestic Colonial...No wonder they do 2-3 weddings a day on this resort. If you need more info p.m. me.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, December 6, 2012
Dear Guest,

First of all, I would like to thank you very much for taking the time to write a review about Majestic Colonial. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended.

The main goal we have in Majestic is make our guest feel like at home

We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 2, 2012

This is our 7th visit to the Dominican Republic and our 5th stay at the Majestic Properties. I have to admit our 1st visit to Punta Cana was quite disappointing. We stayed at the Barceló Palace and although the resort was very nice and the service was good, the ambiance was very disturbing. So the following year we traveled to Boca Chica and we stayed at the Hamaca Hilton. While the service was good and the sand was really white and cool, the resort was very disappointing and the food was just ok, better quality food you wanted like lobster or filet mignon was extra. We also tried Puerto Plata, but the beach of Punta Cana is much better. After much insistence by our friends we opted to give Punta Cana a 2nd try and stayed at the Majestic Colonial for the 1st time. Since the day we arrived we immediately noticed the difference from all the others, this resort just won us over. What can I say other than OUTSTANDING in every sense of the word.

We stayed from the 27th of October to November 3rd, this was our 5th stay at the Majestic Properties. Last year my husband wanted to give the Majestic Elegance a try. This property is right next to the Colonial and larger, but our preference is the Colonial. Both resorts are very nice, but there is something very special at the Colonial. There is a special warmth and personal attention we’ve received every single time we visit this resort.

The food is great and the customer service is above reproach, there is genuine desire to make you feel special and comfortable by EVERYONE in the resort, regardless of what they did. There is genuine warmth offered by everyone, from check-in to check-out. No one knows if you will tip or not, but their service is always the same OUTSTANDING. Just imagine sitting on the beach under a tiki and someone comes by offering something cold to drink. Not once but several times both on the beach and by the pool, at the shows every single day. If they don’t have what you want, they make it.

Take lots of $ bills, because you will be tipping, not because it’s expected, but because it is SO deserved. Here in the US we pay 15% to 20% tip even when the service is not that great, how can you not tip when they go out of their way to please you? They earn it, I just wish I could give them more!

This time we took my mother, who is 85, my mother in law who is 88 and my aunt who is 82. I was concerned since there is a lot of walking. To make matters worse, my mother twisted her ankle and I wasn’t sure if the Colonial was accessible for wheelchair users. Praise God, they were and had available wheelchairs to borrow, which gave us a great relief and which made my mother and us very happy! By the way, the wheelchairs were at NO CHARGE!

My family could not understand why we kept going back time after time to the same resort when there were so many other resort options. After being at the Colonial just a couple of hours, my family completely understood why!

There are so many people to thank for this wonderful week, but unfortunately I know I will probably miss and omit some names. These are some of the ones who were super special with all of us: Dorka Carela who is a sweetheart, the busboys and waiters were all great but a special recognition to Jose Luis Martinez, Carlos Belen, Francisco Morla, the restaurant on the beach Manager Leonardo de Leon & the hostess at night Maritza Berroa Viloro, the chef that spoiled us by satisfying our requests Hansel Mendez, Julio Mota who took care of us at our very special dinner at the beach, Nemo from the animation group, Papi Shampoo at the bar at the beach bar that made the best Mojitos and Cosmos. Needless to say a place is as good as the general manager who is Angel Holgado. We were unable to personally meet him to thank him for everything, but we know he took very good care of all of us! Another very special recognition and thank you to the maître de of the Gourmet Restaurant, Mr. De La Rosa, who was extremely kind and took great care of the 3 “girls” while we had our romantic dinner at the beach. He took great care of all of us when we all went there for dinner and then took personal care of them! Words will never truly express our gratitude for all he did. He was not only wonderful but extremely caring, how do you say thank you for that?

We can’t wait to return to the Majestic Colonial, next time will hopefully be with both of our sons and my daughter in law. If you want great service, top notch food, and a fabulous get away, this is the place to come to. I just wish I was able to go back more often.

Room Tip: The higher the numbers the closer to the beach.My favorite building is #2. The rooms that face the p...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, December 6, 2012
Dear Guest,

It is a truly pleasure know you had such a great time with us and decide to share your experience in Majestic Colonial with others tripadvisor members. We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service.
We would like to thank you for all your positive comments about our ground and our staff. I will be sure to pass it on to all our staff especially to Dorka Carela, Jose Luis Martinez, Carlos Belen, Francisco Morla, Maritza Berroa Viloro, Leonardo de Leon, Hansel Mendez, Julio Mota, Mr. De La Rosa, Nemo and Papi Shampoo that will be more than happy to hear such positive feedback

We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Near North, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2012

My wife and I stayed here November 12-19. Entire stay was fantastic, a very layed back relaxed vacation. Did absolutely nothing. Not one excursion! Just layed on the beach or by the pool everyday, all day, with lots of walks on the beach in between. Staff are very attentive, especially the wait and bartender staff. Room was great we were in room 2250 at the very end of the pool and right next to the beach just far enough away from all of the crowds and noise from the middle of the pool and close to the Steakhouse Restaurant where we ate many of our meals because of the amazing views and great staff. We only did one a la carte, the Gourmet, the food and atmosphere was great.
The nightly entertainment as mentioned in many of the reviews was good but definately not on par with resorts in Mexico but still fun to watch.
Resort, rooms and grounds were very nice over all. The beach was beautiful, you could walk for miles in both directions.
We went off the resort only once, to the Punta Blanca Shopping Center right outside the gates of the resort. If you venture here to shop be prepared to be pressured a lot!! About 80 stores selling exactly the same stuff! We made it into about six stores, bought some stuff from two friendly and funny guys, Marco Polo and Chocolate and headed back to the resort.
Overall a nice place with freindly staff and good food and drink.

Pointer for the whiners and complainers! BRING TIP MONEY and don't be afraid to spread it around and try to remember how good your life is compared to the staff that live and work here. Open your eyes on the bus drive into the resort to get a full understanding of how these people live when they leave the paradise of the resort and head back to reality!

Would definately return!

Room Tip: If you want peace and quiet and privacy, stay away from the swim up rooms and any room near the swim...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, December 6, 2012
Dear Guest,

First of all, I would like to thank you very much for taking the time to write a review about Majestic Colonial. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfill your expectations and you felt well attended.

The main goal we have in Majestic is make our guest feel like at home

We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2012

What started off as an invitation to attend a destination wedding for my nephew and his bride turned out to be a very pleasant week vacation for my wife and I. We have stayed at beautiful all-inclusive resorts in Mexico and visited many of the Caribbean jewels but this first trip to the Dominican Republic was an eye-opener.
The resort is beautiful and the beach is one of the finest we've seen anywhere. The service was outstanding everywhere we went in the hotel but we must send extra praise to the staff at Le Gourmet, the French restaurant on site. Uvaldo, Marco, Aurelina, Esperansa and Michael were outstanding with their service and friendship! At the pool, Jean, Santa and Jose were great and at the beach, Maria made each day extra special. Francisco, the butler was superb along with Eva in the lobby bar and Freddy in the Colonial Club lounge. Thanks very much for making our stay so enjoyable!!! We can't wait to come back!

Room Tip: The upgrade to the Colonial Club is well worth it if you're not taking the kids!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColonial, General Manager at Majestic Colonial Punta Cana, responded to this review, December 6, 2012
Dear Guest,

It is a truly pleasure know you had such a great time with us and decide to share your experience in Majestic Colonial with others tripadvisor members. We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service.
We would like to thank you for all your positive comments about our ground and our staff. I will be sure to pass it on to all our staff especially Uvaldo, Marco, Aurelina, Esperansa, Jean, Santa, Francisco, Eva, Jose, Freddy and Michael that will be more than happy to hear such positive feedback

We thank you and hope to be your home in Punta Cana for next visit.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Majestic Colonial Punta Cana

Address: Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Punta Cana
#8 Family Hotel in Punta Cana
#15 On the Beach Hotel in Punta Cana
#15 Top resorts Hotel in Punta Cana
#16 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Majestic Colonial Punta Cana 4*
Official Description (provided by the hotel):
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Also Known As:
Majestic Punta Cana
Punta Cana Hotel Majestic
Majestic Colonial Dominican Republic
Majestic Hotel Punta Cana
Majestic Dominican Republic
Punta Cana Majestic Colonial
Majestic Resort Punta Cana
Majestic Colonial Hotel Punta Cana
Colonial Majestic Punta Cana
Majestic Colonial Punta Cana Dominican Republic

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