My wife and I have just returned from our second trip this year to the Majestic Colonial resort, 17-24 Nov 2012. As we arrived early 1230, our room was not yet available, however we checked in and went off to have lunch at the buffet restaurant. The hostess who greeted us took three steps, turned around and said, "I know you." That was our second welcome back to this resort, the first being at check-in where we were welcomed "home". Our room had a banner across the door which said welcome back and every afternoon a snack plate arrived with a bottle of wine, a great way for the resort to show their appreciation for returning guests.
Room: was clean and did not have any musty odour that we have had at other resorts. Housekeeper cleaned the room each day and we were never short of toiletries or towels. Had a problem with one sink, plumber arrived within 30 minutes and fixed the problem within minutes.
Food: we went to the Supreme (buffet), La Hispaniola (seaside), Taino (Mexican), Matsuri (Oriental), Rodeo Grill and Tres Carabelas restaurants. We found the selection and choice of meals to be more than enough to satisfy our palates. The buffet restaurant had a large enough selection to satisy every guests needs. We enjoyed the Matsuri restaurant and the Rodeo Grill/Tres Carabelas restaurants.
Pool/Beach: the pool is without a doubt the best we have seen, well maintained, both pool and surroundings. We spent most of our time in the pool. The beach was great with only a small amount of seaweed. It afforded us a place to sunbath plus take walks morning and afternoon. There was some erosion of the beach from Hurricane Sandy but did not have a negative effect on our visit.
Resort staff: the staff are without a doubt the most courteous and friendly. We were always greeted by the staff in a friendly manner and this alone is probably one of the factors which makes us want to return to this resort. Not being fluent in Spanish, when we spoke to them with our limited vocabulary, they corrected us if we said a phrase/word incorrectly which permitted us to learn a bit more, definitely a plus for us.
Overall, I would have no problem recommending this resort for all of the things that vacationers are looking for. Beautiful surroundings, clean accommodation, good food, courteous and friendly staff and good value for the money. What more could you ask for?
Pay the extra and reserve a swim-up room, worth the money.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 6, 2012
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It is a truly pleasure know you had such a great time with us and decide to share your experience in Majestic Colonial with others tripadvisor members. We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service.
We would like to thank you for all your positive comments about our ground and our staff. I will be sure to pass it on to all our staff that will be more than happy to hear such positive feedback
We thank you and hope to be your home in Punta Cana for next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.