I stayed at Dreams Punta Cana with a group of 8 people. Prior to leaving I spent quite a bit of time reading reviews of the resort. Doing so left me wondering whether we were going to enjoy our time and whether we should have picked a different resort. While there are a lot of "great" reviews on this site, the negative ones were very strong and the people did not seem to be illogical. Having said that, I arrived at DPC with a very tainted view of what it was like and what would happen.
I was very wrong. And I have a hard time understanding how some of the negative reviews could be true. Here is why...
First off, we did not pay extra for the Privilege option. We were just normal everyday guest.
1) The staff we beyond amazing. Extra tip or not, they never failed to go out of their way to make sure you had what you wanted (I won't use the word 'need' because lets face it, none of us truly NEED an all-inclusive vacation - its just a wonderful blessing!). There wasn't a time that I had to wait a long while to get what I had asked for, nor was it ever wrong despite the number of guests and requests the staff had going on at any given time. The Food & Beverage staff are very attentive and fun, both at the restaurants as well as at the pool/beach bars.
2) The rooms were great. They were not over the top luxury, but were very clean and very comfortable. Again, we didn't get Privilege rooms and so cannot comment on those. However the normal guest rooms were great. In our room was my wife, myself and our 10 month old daughter. and we had more than enough room for all of our stuff and our daughters, as well as the crib. The fridge was stocked daily and our room was cleaned spotless. The cleaning staff were amazing! We managed to get a ground floor/walk out room due to my wife being pregnant and the infant (also due to our one night stay at Zoetry - See the "TIP" section below) and it was great. We were able to use our baby monitor system at the resort. This allowed us to still sit at the pool (10 ft from our room) and listen in on our daughter napping. The cleaning staff was also amazing and very accommodating. Because of our daughter's naps, the room could only be cleaned during certain times. We approached the cleaning staff and explained and they very happily obliged with the times that we suggested even though it was a hassle for them.
3)The evening events were fabulous. I have been to other resorts where they seemed cheesy or lame. Not so here. Please do yourself a favour, and attend them - especially the circus one. The events staff and those involved are extremely talented and and blew me away.
4)Despite what other people say, the beach truly is nice. It is soft, and not rocky. Yes, you might be slightly limited in your ocean swimming (which is for your own safety), but you can walk for a LONG time (an hour +) on the beach before you hit any type of "rocky beach".
5)The food was AMAZING! We went to a number of the restaurants and always had great food - it was never cold or even warm - it was always freshly cooked and piping hot. Some of the reviews stated that the food at the buffet was cold - not so. The only plausible way that your food would be cool or warm when you sat down after the buffet would be if you loaded your plate and then walked around the buffet looking at what else is there. If you logically check it out before you load your plate then your food will still be hot when you sit down. As a Food Safety Consultant, I am always leery going places where I am unsure of that the standards and requirements are for fear of food borne illness (e-coli, salmonella etc.). No one in my group got sick from the food and we ate everything, and had salads (washed with water) and we had drinks with ice in it. There was only one time that I noticed one of the chefs was using a set of utensils to flip cooked pieces of beef and chicken and then going back and using the same utensil on raw beef/chicken. I only saw it once and did not see it happen again (as i checked at every lunch).
The italian restaurant was by far my favourite. I had the beef tenderloin in a red wine sauce and it was incredible. By far one of the best pieces of beef that I have ever had.
6) This is a great place for a family. There is lots to do; a large pool; a ton of pool chairs and beds - NOTE: you do not need to get up early to reserve pool loungers. There are plenty and we EASILY found some for our whole group after breakfast at 8am. So there is not need to wake up at 6am just to save chairs.
All in all, I would definitely go back to this resort. It is lovely, the people are lovely and it was a great time.
Lastly, and this was very important to me - They treat their employees and staff very well. I asked some of the people and was told that they have full benefits which enables them and their family to get braces and see doctors and get extra (over and above) healthcare. This really made me feel better.
I think thats all. Sorry for it being so long
If, upon checkin, they offer you to go to Zoetry for one night, after which you will get a ground fl...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for the time you have taken to inform us of your recent trip and the very thorough and objective review you have posted. I am sure every future traveler that reads it will find it very informative and instructive.
We are very happy to know that you enjoyed every aspect of your vacations and that you would come back to us. Whenever you decide to do so, please let us know; it would be our pleasure to receive you once again in your home away from home.
Should you need any further assistance, do not hesitate on contacting us.
Always at your services,
Dreams Punta Cana
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.