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“A few hicks” 4 of 5 stars
Review of Dreams Punta Cana Resort & Spa

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Dreams Punta Cana Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic   |  
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Ranked #44 of 100 Hotels in Punta Cana
Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
“A few hicks”
4 of 5 stars Reviewed April 9, 2013

Nice resort! This will not be a long winded review.
Cons:
If you want two beds they are very uncomfortable, the king size beds are better. I know this because we changed rooms tree times. The last we decided it was better but not by much.
Resort is dated but nice, beach not the best, very rocky and always windy.
Pros:
Staff is great, food is very good?

To watch out for, if you plan on buying something at the gift shop/cigarettes etc the price varies depending on who is at the cash.

Room Tip: If you can sleep with your travel buddy it is best to get a king bed, the double beds have no suppor...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana Resort & Spa, responded to this review, April 15, 2013
Dear Guest

Thanks for taking the time to write your review. Just want you to know that all of the items have prices on them in the shop and the only variable might be the exchange rate. S thanks again

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,315)
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English first
Oak Creek, Wisconsin
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 8, 2013

I've read some reviews on here about this resort, before and after being there. Sure if you really NEED to find something wrong with the place i'm sure anyone can just for the sake of being negative. We had an AMAZING time here. From the moment we arrived we felt like we were the most important guest they had there that week. I'm sure everyone there felt the same way.....or at least they should have. Warm greetings everywhere you go, extremely helpful and fun staff from Luis Ruiz at the barracuda bar to Berny our waiter at the sushi bar and at breakfast. I could list everyone but these two were by far our favorite and made our stay that more special. Our room was great, we upgraded to a deluxe swimout room and glad we did. We enjoyed every minute of our patio, personal lounge chairs, the pool and our neighbors :) Beautiful resort, more than accommodating and can't find a thing negative to say and am surprised that anyone could. Highly recommended!!!! We'll be back as soon as we can!! :)

Room Tip: Spend the extra money for the deluxe swimout..........Well worth the money!!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana Resort & Spa, responded to this review, April 15, 2013
Dear Guest

Greetings from Dreams Punta Cana. First of all we are happy to see that we meet your expectations and that you had such a great vacation. We atke great pride in all of the little things that we do on a daily basis to ensure that you have the best experience possible. Please do not hesitate in contacting me before coming back.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 8, 2013

The Very Good:
Lots of beach to walk on, never afraid. To the left, some stores (yes, you can follow the guy to Home Depot, Kmart, Target, and the other shops they so cleverly named) or go a little further to the shop by the fallen tree and get your daughter's hair braided. To the right-pretty isolated-but one of my favorite times was running that beach all alone during cloudy weather and what looked like Poseidon's wrath. It was a great experience to be the only one on the beach with huge waves!

Pools are large and you can always find a place to be alone in it. There is Music/activities down by the beach and no music further away if you want quiet. I had a very peaceful time laying on a tube and floating around. The pools are very shallow!

Side trips horseback riding and air conditioned jeep excursion were awesome! I highly recommend learning about the culture when you are there! We learned so much! (Ask about the drive-in hotels-we were astonished!)

Water toys and every other activity that you can imagine are at Dreams. There is a gym that is well-equipped. You can even put your kid in daycare from 9am-10pm if that is your thing.

The fruit skewer snacks made especially for you during the day were fabulous!

Loved the flamingos!

Loved having to walk the extensive grounds!

Everyone is friendly. Robert, a waiter, hugged my entire family when we left! I have never seen such hardworking people than here. According to our tour guide, there are a lot of Haitians working at hotels for tips only. Although I cannot say if that was happening at Dreams, I would suggest tipping, as minimum wage is $200.00 a month! I love the Dominican people, and even though our tour guide told us that many men are chauvinistic and even murder their ladies, I found the people to be gentle and kind.

Overall, this trip was relaxing. The food was fair, not varied from day to day but there were many different choices. The population at this hotel seemed to be a little more sophisticated than the rest of the all inclusives I have been at with the exception of the Jersey shore crew who stole my seats (or as they claim my towels were taken by staff) and then proceeded to scream at the top of their lungs at me. This almost turned into an all out brawl between the men, but l am too refined for that and we just walked away from that and went to the beach.

The exclusive club includes 5 hours of Internet (buying these tickets continually after that did not make me happy but it made my tween very happy), access to a club with yucky appetizers, a restaurant with gross food, and the ability to sit on the beach beds when they weren't full or staff didn't remove your stuff. Luckily, we did not pay for this and it was included on the house.

Things that need to be changed immediately:

Do not remove people's things from chairs-especially if they have their own belongings on them and not just towels. There is no rhyme or reason to this-it was just done randomly and not all the time.

Get rid of the glass block in the bathtubs. Turning on the water was way too difficult and I can't even imagine how mothers gave their babies baths with that huge glass blocking the front of the tub.

Get some late night popcorn and a candy bar by the theater. Yes, the coffee bar is great but I would have liked to have some snacks during the excellent shows. (Yes, the shows are great. I think they must rotate them between hotels because the shows are very good and I doubt they just perform them with hotel staff.)

Get fitted sheets for the bed. The beds and pillows were comfortable, though!

If possible, get rid of the hard rocks (cement blocks?) in the water at the beach. The water is sandy to a point and then it is very rocky and I hurt my feet and ankles! (The rocky part is in the roped off part!)

Get rid of the exclusive club and offer all amenities to all customers.

Offer free wifi to all customers at all times.

Overall, good job, Dreams! Still in my happy place from this trip!

Room Tip: Not sure there are any ocean view rooms! Most rooms surround pool. We stayed in 8 on first floor...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana Resort & Spa, responded to this review, April 15, 2013
Dear Guest

Greetings from Dreams Punta Cana. thank you for taking the time to write your comments. For look at these on a daily basis in our operation meeting so we can create a better guest experience and keep on giving a great service.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2013

It was simply perfect! A dream Wedding, a wonderful time with our family; 34 of us enjoyed it equally.

Our wedding coordinator was fantastic, from the beginning of our planning experience to the Day. The Photo team from Tropical Studio was very professional and we are grateful to bring back home such wonderful souvenirs.

Thank you

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana Resort & Spa, responded to this review, April 15, 2013
Dear Guest

greetings from Dreams Punta Cana. being a wedding destination we are happy that we could be part of such a great event in your life and we are thrilled that you had such a great experience. We will pass on your thanks to all of our wedding staff and to the tropical pictures people. We hope to have you back with us for your one year anniversary.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
1 review
4 of 5 stars Reviewed April 8, 2013

Had a great time at the pool bar with the guys. it was a nice resort with lots of cool little perks. there is always flamingos, fish and other things in the pond by the fruit bar. it has a great beach that goes for ever and plenty of things to do. the pool is huge and the whole thing is kept up fairly well. the syrups they used in the drinks are a little strong/ sugary for my tastes but there is plenty of other selection. luis and Juan Pablo kept things exiting and interesting at the barracuda bar with fast friendly service and Juan Pablo's bar tricks. oh ya and Junior was suited up and ready to play too. i agree that the rooms and doors could defiantly use an upgade but overall good times. i found the venders they brought on resort to be very pushy but there was a great table on the edge of the resort on the beach. he was defiantly a salesman but not at all pushy, very freindly and had a great selection

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana Resort & Spa, responded to this review, April 15, 2013
Dear Guest

Thank you for your comments. The guys at the Barracuda saw your comments and they are very happy that you took the time to mention them. They work so hard on a daily basis to make sure that all of our guests are happy and having a great time. Also we do work with the vendors even do they do not work the resort. We try to ensure that the buying experience is fun and easy.

we hope to see you back with us.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham England
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Well what can I say but ignore all of the negative comments - The grounds and gardens are immaculate, the food is excellent and the people and staff genuinely friendly. Who to mention - a warm welcome every morning from Brenda & Engrid, a huge smile from Belkis the fruit lady, and I must mention Gaby & Picasso (he by gum) who go out of their way to make sure everyone has a good holiday. Definitely recommended and would return if visiting the Dominican again

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana Resort & Spa, responded to this review, April 15, 2013
Dear Guest

Greetings from Dreams Punta cana. Thank you for taking the time to write and to put the names of those that made sure you had a great vacation. We will be passing on your mention to those that you named in your review. we hope to have you back with us soon.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed at the dreams punta Cana resort for one week with another couple. It was about an hour drive to the resort because the main highway is not finished yet. We arrived to welcome drinks and hot towels. They had everything ready for us when we checked in. They delivered our luggage to the rooms and they were nice and clean. We stayed in building 3 on the 3rd floor. I would recommend getting a higher room because if you are on the first floor everyone walks through the hallways getting to their rooms. The pools were spotless as well as the beach. It is challenging to get a chair if you do not get there early. But the staff is more than willing to help you. The beach and ocean are clean and great for snorkeling. Please make sure you stay in the roped areas to swim in, the non-roped off areas have very sharp coral rocks. All of the restaurants had good food. The first night we went to the seafood place and had surf and turf! Absolutely impressed with this resort. We had plenty of activities to keep us occupied throughout the days and nights. We did a snorkeling excursion to Catalina island trough the resort which was also a blast. Drinking and dancing on the boat and island. They stop at a spot for an hour to snorkel in a beautiful reef area and then continued on to the island which had plenty of snorkeling as well. This is one of the best vacations we have ever been on and would definitely go back to this resort. Also, for those of you that have children they have an explorers club to keep the kids busy all day! We did not see any children at the main area of the pool.

Room Tip: Higher floor
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana Resort & Spa, responded to this review, April 15, 2013
Dear Guest

Greetings from Dreams Punta Cana. Thank you for taking the time to write your comments. We are happy to see that we meet your expectations and that you enjoyed so much your vacation. We take great pride in all of the little things that we do and i do hope that you will be back with us.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Punta Cana Resort & Spa

Address: Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Casino Hotel in Punta Cana
#31 Spa Hotel in Punta Cana
#31 Family Hotel in Punta Cana
#36 Top resorts Hotel in Punta Cana
#36 Luxury Hotel in Punta Cana
#38 On the Beach Hotel in Punta Cana
#42 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dreams Punta Cana Resort & Spa 4*
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Also Known As:
Dreams Punta Cana Hotel Punta Cana
Sunscape Beach Punta Cana
Punta Cana Sunscape Beach
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Dominican Republic

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