We decided to try this resort as we have been to many other places and wanted something different. This was in early December 2012. It started with black things floating in my son's sealed water bottle and went downhill from there. Our room was flooded out from a water pipe bursting outside our door. Our suitcases, clothes, shoes, electronics and everything got wet. For our inconvenience they moved us to a room at the other end of the building from our kids room and left us with a broken TV, phone and a ceiling that looked like it would fall in any minute. When we complained they promised to replace several things that were destroyed and give us a free week for everyone in our group (6 adults 2 children). We have been fighting with them ever since and finally now in March got the ruined shoes returned with an apology and a promise for not only a free week but spa credits to compensate for the shoes. Today, being March 15 - three months later, I received a gift certificate for 5 nights (not a week as promised) for 2 adults and 4 children(not 6 adults and 2 children) and no spa credit - and only one room for all of us when we paid for 3 rooms in December. The upper management do not care what happens and keep giving excuses about being away and unavailable to deal with our problem. The property is beautiful but don't believe anything they tell you and if you have a problem - well you are on your own!!!!!

this was one of the best places i have ever stayed and the best part of it was the people, i have never seen people so friendly i would exspecially like to thank carman and felipe (entertainment team) for making mine and my partners trip so much better they really know how to put a smile on some ones face. the services at the bars and restraunts particularly at the barracuda bar juan pablo and lewis and at the sea side grill alberto. the room was nice no real complaints with that. the food was amazong so much choice and best part eat as much as you like. also the entertainment in the evening was really good too. would deffently recommend this holiday and will be returning soon.

13 Feb 2013, we upgraded to 'Preferred" upon arrival(recommended, not on-line)got better deal. Room was very good, maids seem to want a tip every day, tho' not necessary(we did tip 1US dollar (approx. 40 pesos) every other day...results were very good. Highly recommend the concierge Carolina(in Main Hotel complex) to assist you..she was very efficient(she made things happen when REQUIRED!!), professional and
spoke English very well( English is problem depending on whom you speak with)...but they
say they are working on it. Our favourite staffer was: 'RAMON' from the Portofino and Oceana resturants(part of perferred benefit at different times of service)..but this Manager should be recognized as one whom 'knows his job'...English is ""excellento""...deportment/efficiency is great and he knows how to treat guests in all ways, we were very happy every time he was
managing either the Oceana or the Portofino...always received ' excellent service from him and his staff at the time(Love the way he caught his employees not stepping up to guest attention)..." PROMOTE THIS GUY' he deserves it...We were equally not impressed with the Mexican resturant..service was 'sketchy' and not up to the Portofino
level.." They need an Ramone to fix that problem''!!??..Also at the Oceana, the front desk lady
""Margaritta" is the best...she has such a pleasant attitude and attraction to detail as she duly
recognized us and sat us to our best tables, this lady was someone whom we looked forward each morning for breakfast, truly one of your best employees whom should be recognized!!
Other mentionables..were in the " Perferred" Club bar-tenders...Anjelo and Adrian...both
professional and always ' friendly' and helpful...both assets to your resort in our opinion..Overall we enjoyed the resort(two weeks was too long, we don't drink that much)..
for the value and the 7.5 hr. airplane. Overall we would recomend this resort for the food,
location and the staff...It was a very good experience(sun;ocean;pool).
Thank you
Eric and Anna, Sherwood Park, Alberta, Canada

We went to Dreams for our 18th Wedding anniversary and had a wonderful time. We paid a little more for the upgraded package and it was well worth it. Several times a day one of the staff came by and asked if we needed anything and if we were enjoying our stay.We never got harassed to buy excursions or time shares at all. It was very relaxing for us. I would say if you are a big partier then this is probably not the resort for you. It is fairly quiet at night with the exception of the shows and a band outside.
Our room was lovely...more like a suite with a nice balcony and a sitting area. I slept very well in the bed. The food was acceptable...you can usually find something you like. I wouldn't say it was gourmet but it was standard.We thoroughly enjoyed the steakhouse.
All in all I would say it is a very nice resort.