We decided to try this resort as we have been to many other places and wanted something different. This was in early December 2012. It started with black things floating in my son's sealed water bottle and went downhill from there. Our room was flooded out from a water pipe bursting outside our door. Our suitcases, clothes, shoes, electronics and everything got wet. For our inconvenience they moved us to a room at the other end of the building from our kids room and left us with a broken TV, phone and a ceiling that looked like it would fall in any minute. When we complained they promised to replace several things that were destroyed and give us a free week for everyone in our group (6 adults 2 children). We have been fighting with them ever since and finally now in March got the ruined shoes returned with an apology and a promise for not only a free week but spa credits to compensate for the shoes. Today, being March 15 - three months later, I received a gift certificate for 5 nights (not a week as promised) for 2 adults and 4 children(not 6 adults and 2 children) and no spa credit - and only one room for all of us when we paid for 3 rooms in December. The upper management do not care what happens and keep giving excuses about being away and unavailable to deal with our problem. The property is beautiful but don't believe anything they tell you and if you have a problem - well you are on your own!!!!!