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Dreams Punta Cana: Traveler Reviews

4.0 of 5
Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic
Hotel amenities
Dreams Punta Cana
Ranked #43 of 99 hotels in Punta Cana
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4,264 reviews from our community

Traveler rating
    2,215
    1,040
    530
    292
    187
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Families
1554
 
Couples
1696
 
Solo
32
 
Business
35
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“The management is discusting”
1 of 5 stars Reviewed March 15, 2013

We decided to try this resort as we have been to many other places and wanted something different. This was in early December 2012. It started with black things floating in my son's sealed water bottle and went downhill from there. Our room was flooded out from a water pipe bursting outside our door. Our suitcases, clothes, shoes, electronics and everything got wet. For our inconvenience they moved us to a room at the other end of the building from our kids room and left us with a broken TV, phone and a ceiling that looked like it would fall in any minute. When we complained they promised to replace several things that were destroyed and give us a free week for everyone in our group (6 adults 2 children). We have been fighting with them ever since and finally now in March got the ruined shoes returned with an apology and a promise for not only a free week but spa credits to compensate for the shoes. Today, being March 15 - three months later, I received a gift certificate for 5 nights (not a week as promised) for 2 adults and 4 children(not 6 adults and 2 children) and no spa credit - and only one room for all of us when we paid for 3 rooms in December. The upper management do not care what happens and keep giving excuses about being away and unavailable to deal with our problem. The property is beautiful but don't believe anything they tell you and if you have a problem - well you are on your own!!!!!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask Anna_Marie4jb about Dreams Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana, responded to this review
March 16, 2013
Dear Guest

having delt personaly with this situation, i am very sorry that you feel this way and would like to take the time to clarify some of your comments in this review. Like you mentioned you did get water inside your room from a pipe that broke in our system. At that time due to occupation we had to give you the other room a little further. As for items that got wet we know that your computers wher not affected and that the only items that you left behind had been your sons tennis shoes, that the insurance company did not cover since they only got wet and we did as a responsible company send them back to you in the same state that they had been. We are sorry that this took 3 months but we all know how claims work and the time it takes. Also you did get the complimentary certificate yesterday for if you look at it correctely it is 2 junior suite in the preferd club for 5 night 6 days and valid for 2 adults and 4 children that are the members of your family. Like you said you did buy 3 rooms but only one room was affected. So like agreed upon before your departure you did get suites for you and your family.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
“excellent holiday!”
5 of 5 stars Reviewed March 15, 2013

this was one of the best places i have ever stayed and the best part of it was the people, i have never seen people so friendly i would exspecially like to thank carman and felipe (entertainment team) for making mine and my partners trip so much better they really know how to put a smile on some ones face. the services at the bars and restraunts particularly at the barracuda bar juan pablo and lewis and at the sea side grill alberto. the room was nice no real complaints with that. the food was amazong so much choice and best part eat as much as you like. also the entertainment in the evening was really good too. would deffently recommend this holiday and will be returning soon.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Richard D about Dreams Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Great Resort, service above average, from Eric, Sherwood Park, Alberta, Canada”
4 of 5 stars Reviewed March 15, 2013

13 Feb 2013, we upgraded to 'Preferred" upon arrival(recommended, not on-line)got better deal. Room was very good, maids seem to want a tip every day, tho' not necessary(we did tip 1US dollar (approx. 40 pesos) every other day...results were very good. Highly recommend the concierge Carolina(in Main Hotel complex) to assist you..she was very efficient(she made things happen when REQUIRED!!), professional and
spoke English very well( English is problem depending on whom you speak with)...but they
say they are working on it. Our favourite staffer was: 'RAMON' from the Portofino and Oceana resturants(part of perferred benefit at different times of service)..but this Manager should be recognized as one whom 'knows his job'...English is ""excellento""...deportment/efficiency is great and he knows how to treat guests in all ways, we were very happy every time he was
managing either the Oceana or the Portofino...always received ' excellent service from him and his staff at the time(Love the way he caught his employees not stepping up to guest attention)..." PROMOTE THIS GUY' he deserves it...We were equally not impressed with the Mexican resturant..service was 'sketchy' and not up to the Portofino
level.." They need an Ramone to fix that problem''!!??..Also at the Oceana, the front desk lady
""Margaritta" is the best...she has such a pleasant attitude and attraction to detail as she duly
recognized us and sat us to our best tables, this lady was someone whom we looked forward each morning for breakfast, truly one of your best employees whom should be recognized!!
Other mentionables..were in the " Perferred" Club bar-tenders...Anjelo and Adrian...both
professional and always ' friendly' and helpful...both assets to your resort in our opinion..Overall we enjoyed the resort(two weeks was too long, we don't drink that much)..
for the value and the 7.5 hr. airplane. Overall we would recomend this resort for the food,
location and the staff...It was a very good experience(sun;ocean;pool).
Thank you
Eric and Anna, Sherwood Park, Alberta, Canada

Room Tip: Talk turkey at the front desk and up grade to 'Perferred'
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Joseph G about Dreams Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
xo2010
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
“Loved my stay at Dreams”
4 of 5 stars Reviewed March 15, 2013

We went to Dreams for our 18th Wedding anniversary and had a wonderful time. We paid a little more for the upgraded package and it was well worth it. Several times a day one of the staff came by and asked if we needed anything and if we were enjoying our stay.We never got harassed to buy excursions or time shares at all. It was very relaxing for us. I would say if you are a big partier then this is probably not the resort for you. It is fairly quiet at night with the exception of the shows and a band outside.
Our room was lovely...more like a suite with a nice balcony and a sitting area. I slept very well in the bed. The food was acceptable...you can usually find something you like. I wouldn't say it was gourmet but it was standard.We thoroughly enjoyed the steakhouse.
All in all I would say it is a very nice resort.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask xo2010 about Dreams Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana, responded to this review
March 16, 2013
Dear Guest

Greetings from Dreams Punta Cana. We are glad that we had a positive impression on you for this great vacation and celebration. We do work on our food on a daily basis and always try to keep on improving. Also we hope to have you back for your 19 anniversary.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leicestershire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“EXCELLENTE”
4 of 5 stars Reviewed March 15, 2013

We stayed here Easter 2012. Before we travelled I was very concerned about the bad reviews regarding poolside loungers.
The 1st day we were there the pool loungers were mostly generally tatty of broken but over the following couple of days were all replaced with new ones. There was always plenty to go round even when the hotel was full over the easter week.
The beach was fantastic no problems getting a spot there either, you could walk for miles in either direction if you felt so inclined.
Activities for children were fantastic loads for them to do & Explorers Club was great too.
One highlight of our stay was easter sunday. Entertainment staff set up a chocolate buffet on the beach & a huge easter cake tho you had to be quick as it all soon disappeared or melted! Brilliant waterslides set up by the beach too .
The rooms were good although we originally booked a standard double & were allocated a ground floor room in block 2 close to the beach. We only stayed in it one night & up-graded to a suite. I suspect that because I had enquired about the cost of an up-grade before out trip that we were given our original room which was cold & damp, this is my only real negative point about the whole resort, my only other comment would be the massive groups of americans or canadians who congregated in the pools drinking lots & never getting out - gross! you lazy people don't P*** in the pool! It is a fact I'm sorry if this offends you!
There were a group of stupid english too who played on the 'kids only' inflatable in the pool & broke it...Thanks a lot you morons!!
Our suite was fantastic as was the food - the fact that you did not have to book the other restaurants was a bonus & the view at sunset from the bar at the adult only restaurant was stunning.
We were never bothered by ANYONE trying to sell us anything either time share or from the stalls outside in the evening but I think that's because we were polite to them but didn't pay any interest!
Felix in the world cafe made our day when he organised a birthday cake & 'birthday song' for my sons birthday - a lovely memory.
All in all we had a great time, I could go on but I won't! I would be happy to answer any questions you might have.

Room Tip: If there's more than two of you go for a suite. Which ever room type you go for try & get hi...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask beachlover0831 about Dreams Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pascal M, Manager at Dreams Punta Cana, responded to this review
March 16, 2013
Dear Guest

Thanks for taking the time to write this review and giving us your toughts. We hope that you will be back with us soon and that you can see all of the positive changes that we are doing. In the hope of seeing you soon.

Have a pleasant day

Pascal Messier
Resident Manager
pmessier@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Dreams Punta Cana

Also Known As:
Dreams Punta Cana Hotel Punta Cana
Dreams Punta Cana Hotel
Sunscape Beach Punta Cana
Sunscape Punta Cana
Sunscape Beach
Punta Cana Sunscape Beach
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Dominican Republic
Address: Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotels in Punta Cana
#31 Family Hotels in Punta Cana
#35 Top resorts Hotels in Punta Cana
#35 Luxury Hotels in Punta Cana
#35 On the Beach Hotels in Punta Cana
Price Range: $$
Hotel Class:4 star (4*)
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