this was one of the best places i have ever stayed and the best part of it was the people, i have never seen people so friendly i would exspecially like to thank carman and felipe (entertainment team) for making mine and my partners trip so much better they really know how to put a smile on some ones face. the services at the bars and restraunts particularly at the barracuda bar juan pablo and lewis and at the sea side grill alberto. the room was nice no real complaints with that. the food was amazong so much choice and best part eat as much as you like. also the entertainment in the evening was really good too. would deffently recommend this holiday and will be returning soon.

13 Feb 2013, we upgraded to 'Preferred" upon arrival(recommended, not on-line)got better deal. Room was very good, maids seem to want a tip every day, tho' not necessary(we did tip 1US dollar (approx. 40 pesos) every other day...results were very good. Highly recommend the concierge Carolina(in Main Hotel complex) to assist you..she was very efficient(she made things happen when REQUIRED!!), professional and
spoke English very well( English is problem depending on whom you speak with)...but they
say they are working on it. Our favourite staffer was: 'RAMON' from the Portofino and Oceana resturants(part of perferred benefit at different times of service)..but this Manager should be recognized as one whom 'knows his job'...English is ""excellento""...deportment/efficiency is great and he knows how to treat guests in all ways, we were very happy every time he was
managing either the Oceana or the Portofino...always received ' excellent service from him and his staff at the time(Love the way he caught his employees not stepping up to guest attention)..." PROMOTE THIS GUY' he deserves it...We were equally not impressed with the Mexican resturant..service was 'sketchy' and not up to the Portofino
level.." They need an Ramone to fix that problem''!!??..Also at the Oceana, the front desk lady
""Margaritta" is the best...she has such a pleasant attitude and attraction to detail as she duly
recognized us and sat us to our best tables, this lady was someone whom we looked forward each morning for breakfast, truly one of your best employees whom should be recognized!!
Other mentionables..were in the " Perferred" Club bar-tenders...Anjelo and Adrian...both
professional and always ' friendly' and helpful...both assets to your resort in our opinion..Overall we enjoyed the resort(two weeks was too long, we don't drink that much)..
for the value and the 7.5 hr. airplane. Overall we would recomend this resort for the food,
location and the staff...It was a very good experience(sun;ocean;pool).
Thank you
Eric and Anna, Sherwood Park, Alberta, Canada

We went to Dreams for our 18th Wedding anniversary and had a wonderful time. We paid a little more for the upgraded package and it was well worth it. Several times a day one of the staff came by and asked if we needed anything and if we were enjoying our stay.We never got harassed to buy excursions or time shares at all. It was very relaxing for us. I would say if you are a big partier then this is probably not the resort for you. It is fairly quiet at night with the exception of the shows and a band outside.
Our room was lovely...more like a suite with a nice balcony and a sitting area. I slept very well in the bed. The food was acceptable...you can usually find something you like. I wouldn't say it was gourmet but it was standard.We thoroughly enjoyed the steakhouse.
All in all I would say it is a very nice resort.

We stayed here Easter 2012. Before we travelled I was very concerned about the bad reviews regarding poolside loungers.
The 1st day we were there the pool loungers were mostly generally tatty of broken but over the following couple of days were all replaced with new ones. There was always plenty to go round even when the hotel was full over the easter week.
The beach was fantastic no problems getting a spot there either, you could walk for miles in either direction if you felt so inclined.
Activities for children were fantastic loads for them to do & Explorers Club was great too.
One highlight of our stay was easter sunday. Entertainment staff set up a chocolate buffet on the beach & a huge easter cake tho you had to be quick as it all soon disappeared or melted! Brilliant waterslides set up by the beach too .
The rooms were good although we originally booked a standard double & were allocated a ground floor room in block 2 close to the beach. We only stayed in it one night & up-graded to a suite. I suspect that because I had enquired about the cost of an up-grade before out trip that we were given our original room which was cold & damp, this is my only real negative point about the whole resort, my only other comment would be the massive groups of americans or canadians who congregated in the pools drinking lots & never getting out - gross! you lazy people don't P*** in the pool! It is a fact I'm sorry if this offends you!
There were a group of stupid english too who played on the 'kids only' inflatable in the pool & broke it...Thanks a lot you morons!!
Our suite was fantastic as was the food - the fact that you did not have to book the other restaurants was a bonus & the view at sunset from the bar at the adult only restaurant was stunning.
We were never bothered by ANYONE trying to sell us anything either time share or from the stalls outside in the evening but I think that's because we were polite to them but didn't pay any interest!
Felix in the world cafe made our day when he organised a birthday cake & 'birthday song' for my sons birthday - a lovely memory.
All in all we had a great time, I could go on but I won't! I would be happy to answer any questions you might have.