My husand and I visited Dreams Punta Cana for the second time back in September. I don't know what all of the complaints are about. This place is wonderful. The pool is awesome and staff is very friendly. We will be back hopefully soon for our little slice of heaven. I noticed on one of the other comments it stated that the front desk staff had their friends write the five star rewiews. I assure you I live in Kentucky and really loved my stay and I'm not friends with the front desk!!!!!