We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Beach, Bad Service” 2 of 5 stars
Review of Dreams Punta Cana Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
You added Dreams Punta Cana Resort & Spa to your Saves list
Dreams Punta Cana Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic   |  
Hotel website
Hotel deals
Hotel amenities
Ranked #33 of 99 Hotels in Punta Cana
Dallas, Texas
1 review
7 helpful votes 7 helpful votes
“Nice Beach, Bad Service”
2 of 5 stars Reviewed December 6, 2012

Pros: the beach is nice, bed was comfortable.

Cons, If you want internet, its not owned by the hotel. Some guy owns the network that only accepts cash (no room charges, no credit cards) and only during business hours (lunch is not a business hour for him). And he's a 10 minute walk so not getting it done in one trip is very inconvenient.

Also, although food drinks and tips are included, there are people everywhere trying to get you to spend more on this or that (even in the building). For me I felt like I was at a flea market with everyone trying to sell me thing.

They were driving this small pick up around the property with a guy in the back with a facemask. There was fog or smoke going everywhere so thick you couldn't see. I don't know if they had the worst exaust problem ever or if they were spraying for mosqitoes.

I would ask but most people here don't speak very good English. I don't expect them to since we're not in the US. But it does mean I don't know what was coming out of that truck. Fnding "building 2" is challenging enough.

Last, there's no desert on the room service menu. I just wanted to check email and eat ice cream, what's so wrong with that?

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

6,708 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,623)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Santa Fe, New Mexico
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 6, 2012

With some exception, we had a very enjoyable stay at Dreams Punta Cana resort. I booked and paid in advance for airport transfers through the resort. Unfortunately, no one was there to pick us up. So, after waving down a shuttle driver in the pick-up area I was able to get a shuttle to come get us. But it took over 30 minutes to do so. The trip to the resort was a 45 minute ride on a two lane pot whole ridden road.

Once we got to the resort we were greeted with a much needed refreshing drink, friendly and very helpful staff. Front desk check in was a breeze and although we got there at noon and check in is 4 pm. we were able to occupy our rooms within an hour and half. Drinks in the lobby and the AI buffet Lunch available to us made our wait comfortable.

Can't say much about the rooms. They were average Holiday Inn style hotel rooms. Maid service kept our room very clean and maintained. Excellent maid service. One day after our son's room had been cleaned his child's milk bottle spilled on the bed and the maid quickly came to our aid and re-did our sheets and bedding with some urgency. The king bed was very comfortable and had a great night sleep.

Although the AI is expensive, the food, drinks and food service staff was outstanding. Great food and lots of it. They serve top shelf drinks at all of the bars along the court yard and pool area. Pool was great and well maintained. Beautiful court yard and gardens. They had a fresh fruit cart with a staff person cutting up a verity of delicious juicy fruit.

Location was in the middle of nowhere but it was on the beach and we had a great time playing in the ocean. Beach was clean and we had a access to miles of beach for long walks. Excellent location on the beach with showers and tools being available throughout the pool and beach areas.

Warning! stay away from the resort casino. The marble on the roulette wheel kept rolling off and using a coupon with a matching bet was not allowed more then once a day. With the coupon we were only allowed to place bets on red and even ONLY. Not knowing that I placed the bet on black and the dealer moved it to red even while the marble was spinning. Guess what, it fell on black.

Coupon book we were given was worthless in most places within the resort. at the spa we could only manage a 40% discount per day on a $100 spa treatment. Coupons could not be consolidated to more than the value of the coupon. Anyway, don't fall for the coupon perks.

Unfortunately, free flowing booze takes a toll on some unruly young adults that become obnoxious, destructive and obscene idiots at 2 am in the morning right outside your door. I give credit to the security staff for responding to our calls. Otherwise, we had a great and enjoyable stay and would go back.

Room Tip: We had swim up rooms which made our access to the garden and pool area nice. Buildings closer to the...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 6, 2012 via mobile

This resort is beautifully landscaped. Upon arrival they want to sign you up to go to their other resort so they can try to sell you a timeshare. That's not how I want to spend my first full day of vacation! One restaurant is closed each day for "members only". The buffet is pretty much the same everyday and the food is extremely salty! The drinks are watered down and don't taste like they should. If you walk the beach outside of the property there is so much trash it's a shame. Our card reader to get into the room didn't work when we got to the room so someone had to come and replace the battery. The room safe didn't work so someone had to fix that. It took two days to replace a light bulb. The lighting is the bathroom is extremely poor! The help is very nice and eager to please. We won't be back to this resort.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 3, 2012

We went to the resort on Nov. 23-30th. This was our fifth trip to the Dreams, and by far the best one ever. We got upgraded to a honeymoon suite and the room was spotless, the bed comfortable and the jacuzzi was fantastic. The staff at this resort is simply amazing. I celebrated my birthday while I was there and was treated to a special dinner of lobster and filet mignon, champagne, and birthday cake, thanks to our favorite waiter, Manzuetta. He even cut his holiday a day short so he could be back in time to plan my party. All the waiters came out and sang to me, and Manzuetta even bought me a present. I mean, have you ever heard of anyone doing somthing so thoughtful? The staff in the World Cafe was equally awesome. They all go out of their way to make sure you have everything you need. All of them greeted us with hugs every time we entered the restaurant. The names of the staff that really went out of their way are: Willy, Eddry (the super-duper waiter), Judith, Jennifer, Jose, Edison, and Jonathan. The manager at the Mexican Restaurant, Francisco, also was extremely nice to us.

Beauty, one of the entertainment staff, even made special arrangements to have the Japanese restaurant opened for a private lunch, complete with a wonderful show by the chef. Beauty goes out of his way to talk to the guests and make them feel like they never want to leave this resort.

Even though we didn't have any children with us, the staff at the Kids Explorer Club talked to us every day. Patricia and "Chocolatte" were so friendly, and we watched them work and they were amazing with the kids. I wouldn't hesitate to leave my grandchildren with them.

The food was excellent at ALL of the restauants. Everything was fresh, well prepared, and always served with a smile.

The pool is awesome. I am not a beach person, so I cannot comment on the surf, but we did walk down to take pictures and the beach was clean, and there were plenty of chairs. But why anyone would want to leave the pool area is beyond me. They had waitresses bringing us drinks constantly. Letecia was especially helpful in making sure we got everything we needed, and she even brought us peanuts to munch on while sitting at the pool.

The coco cafe, which just recently opened, was delicious. It was nice to get a cappuccino after dinner or a pastry.

Nancy, the concierge, also went out of her way to make our stay so memorable. She knew it was my birthday and had a bottle of champagne and a plate of strawberries sent to our room. She joined us for lunch a couple of times, too.

I cannot imagine how anyone could give this resort a bad review. My husband and I are already planning our next trip to the Dreams.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebras
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 2, 2012

Went to this resort from Nov 23-28th with 2 other couples. We picked this based upon travel agent recommendations, despite some mixed reviews here. The biggest factor to consider is that this resort, is on the Atlantic side. This means that the beach is not as nice, surf is rougher and the floor is rocky. One of our couples in the group when on excursion to the south side of the island (Caribbean), and they said the beach was MUCH nicer (bluer water, nicer sand, smoother, etc).

Overall, I was underimpressed with the D.R. While we were there, it was cloudy almost the entire time. It was windy, as well. Both of the weather issues are unavoidable, and happens anywhere. The drivers there are crazy! The ride from the airport took about an hour and was scary!

Went on one excursion (the buggy ride offered through the resort). It was essentially a glorified way for them to pimp their goods. Minimal off road driving. stops are designed to get you to their people's shops, where they all sell you the same mass produced stuff. I would have liked it more if the people actually were making a craft, or doing the artwork - I would have bought some more stuff then.

Rooms - got 2 double beds when we asked for a king. were moved the next day with marginal hassle. both rooms had water/mold issues. showers were warm. minibar stocked intermittently, if at all. TV and safe didn't work in 2nd room we had. beds were comfortable. one of our couples was grossed out by the sheets and "old man" smell in pillows. for as little time as we spent there it was fine.

DRinks - we did preferred club which offered some more liquors which other bars had. I liked preferred club but most others didn't think it was definitely worth it. they only have presidente beer unless you are in preferred club then they have coors light. they had crown and CC, but ran out of it at the club. mixed drinks seemed good. they didnt skimp on liquor i didn't think.

food - HIbachi was fun and tasted pretty good. buffet was popular but not great. for an AI, food was actually pretty good. actually probably one of the highlights. small portions.

staff - fairly friendly. didn't knock our socks off. we initially tipped $1 on each drink/order but stopped after we realized that they didn't seem to care. they never said thanks and it didn't affect the service. language barrier was problematic often. entertainment staff were great.

casino- horribly rude. don't know how to count. completely unfriendly.

spa - nice. great massage. jacquzzi was awesome. wish you could get into jacquzzi without buying a spa service.

pool - nice. ample chairs.

beach - rocky. dirty. windy. crappy

Summary: wouldn't go back to the DR. atlantic side resorts suck. food good. drinks fair. rooms ok. staff so - so. however, it was cheap overall. probably got what we paid for.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 2, 2012

If I could I would give this Hotel 3 1/2 stars. I decided to round up to 4 strictly because of the hotel staff who are all so amazing. We never had any problems with the service, every request was handled quickly and efficiently.

My husband and I traveled to this resort over Thanksgiving weekend for a wedding. The resort put on a beautiful ceremony and a fun reception.

On to the Hotel:

Rooms: We had a room on the second floor of building two. It was clean, no mold and the AC worked really well. I was actually cold. We did however have ants in the bathroom. I noticed this 2 days before we were set to leave and just dealt with it. To be honest, I was scared to get a moldy room.

Food: After reading the reviews here I was scared of what the food was going to be like. It wasn't as bad as I was expecting. Was it great? No. But it wasn't awful. It really was just hit or miss. Our group really liked Portofino.
I'm a vegetarian and I never had a problem finding something to eat.
I enjoyed breakfast at the World Cafe quite a bit. They have fresh spinach, carrot and fruit juice! They make you fresh smoothies on demand!! Amazing! And the omelet bar was great. The fresh fruit stand was a great treat as well. There is a lovely coffee bar in the lobby that makes delicious lattes, mocha's and even frappachinno's! Plus they have soy milk for all the dairy avoiders out there like me.

Drinks: We felt the drinks were extremely watered down. But hey, you can just keep ordering them!! If you want top shelf you have to ask for it.

Beach: It's not paradise. Like everyone else has said, this resort is on the Atlantic side. It is what it is. There are plenty of beach chairs and it's pretty easy to go sit on the more comfortable chairs in the preferred club section. No one is checking your room key here. There are lots of activities you can do on the beach (Volleyball, horseshoe's, badmitton, kayaking) so that's a nice plus.

Pool: The pool is great. The best feature of this property. The only thing is that it closes way too early.

Entertainment/Nightlife- This was probably one of the reason's I just didn't love my stay here. You are very far away from everything so you are pretty much stuck on the property. There is a tiny casino, a dance club the smells like mold. The entertainment in my opinion was pretty cheesy.
There was supposed to be a Thanksgiving night football on the beach but I think it got cancelled due to the weather. Another night there was supposed to another party on the beach and hubby and I walked over there and didn't see anything..it was windy so maybe it got cancelled as well. Needless to say, I usually went to bed early. Bring DVDs.

All in all, the reviews on Trip Advisor scared me but I have to say it wasn't that bad. Would I go back? No

Room Tip: We were in Building 2 which is very close to the beach but a bit of a walk to the lobby and the Worl...
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 1, 2012

On the second day of our stay my daughter came down with high fever. We were sent to the hotel "doctor" which "examined" her and decided to send us to a medical "clinic". Needless to say, the examination and ride to the medical center cost us a great deal.
The doctor at the medical clinic told us that this is a serious case, and that they need to hospitalize her and inject antibiotics into her veins. At that point we just wanted to get back home ASAP. I scheduled the next day flight for us, and in the meantime started giving her antibiotics orally. When we landed in Toronto, we went to a hospital straight from the airport and the doctor said its just viral infection and that no medication is required. The next day my daughter was up and running around the house.
There were no refunds from the hotel or travel agency (in fact we had to pay a large amount for rescheduling our flight)
A little piece of advise - give it some thought before you take your kid to a third world country. You might find him laying down in a sleazy medical center if you can find arrangements to fly back home.
As for the resort itself: The sleep quality was bad. Beds are uncomfortable and the rooms are poorly isolated from noise. The pool is really nice. The food was of poor quality, especially the buffet. The hotel is located at the shores of the Atlantic and as such the water is very wavy/rough. It is also about 1 hour drive from the airport, and the driving habits there are disastrous.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Dreams Punta Cana Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dreams Punta Cana Resort & Spa

Address: Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Casino Hotel in Punta Cana
#24 Spa Hotel in Punta Cana
#27 Luxury Hotel in Punta Cana
#28 Top resorts Hotel in Punta Cana
#30 On the Beach Hotel in Punta Cana
#31 Family Hotel in Punta Cana
#42 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dreams Punta Cana Resort & Spa 4*
Number of rooms: 620
Official Description (provided by the hotel):
Secluded in a lush tropical paradise, Dreams Punta Cana Resort & Spa features one of the largest free-form swimming pools in the Dominican Republic, stretching from the lobby all the way down to the pristine beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., BookIt.com, Expedia, Booking.com, Orbitz, Hotwire, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Dreams Punta Cana Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Punta Cana Hotel Punta Cana
Sunscape Beach Punta Cana
Punta Cana Sunscape Beach
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Dominican Republic

Owners: What's your side of the story?

If you own or manage Dreams Punta Cana Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.