On the second day of our stay my daughter came down with high fever. We were sent to the hotel "doctor" which "examined" her and decided to send us to a medical "clinic". Needless to say, the examination and ride to the medical center cost us a great deal.
The doctor at the medical clinic told us that this is a serious case, and that they need to hospitalize her and inject antibiotics into her veins. At that point we just wanted to get back home ASAP. I scheduled the next day flight for us, and in the meantime started giving her antibiotics orally. When we landed in Toronto, we went to a hospital straight from the airport and the doctor said its just viral infection and that no medication is required. The next day my daughter was up and running around the house.
There were no refunds from the hotel or travel agency (in fact we had to pay a large amount for rescheduling our flight)
A little piece of advise - give it some thought before you take your kid to a third world country. You might find him laying down in a sleazy medical center if you can find arrangements to fly back home.
As for the resort itself: The sleep quality was bad. Beds are uncomfortable and the rooms are poorly isolated from noise. The pool is really nice. The food was of poor quality, especially the buffet. The hotel is located at the shores of the Atlantic and as such the water is very wavy/rough. It is also about 1 hour drive from the airport, and the driving habits there are disastrous.