We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Heaven turned to hell” 1 of 5 stars
Review of Dreams Punta Cana Resort & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Dreams Punta Cana Resort & Spa to your Saves list
Dreams Punta Cana Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Summer Savings up 40%
Ranked #28 of 98 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Toronto, Canada
1 review
10 helpful votes 10 helpful votes
“Heaven turned to hell”
1 of 5 stars Reviewed December 1, 2012

On the second day of our stay my daughter came down with high fever. We were sent to the hotel "doctor" which "examined" her and decided to send us to a medical "clinic". Needless to say, the examination and ride to the medical center cost us a great deal.
The doctor at the medical clinic told us that this is a serious case, and that they need to hospitalize her and inject antibiotics into her veins. At that point we just wanted to get back home ASAP. I scheduled the next day flight for us, and in the meantime started giving her antibiotics orally. When we landed in Toronto, we went to a hospital straight from the airport and the doctor said its just viral infection and that no medication is required. The next day my daughter was up and running around the house.
There were no refunds from the hotel or travel agency (in fact we had to pay a large amount for rescheduling our flight)
A little piece of advise - give it some thought before you take your kid to a third world country. You might find him laying down in a sleazy medical center if you can find arrangements to fly back home.
As for the resort itself: The sleep quality was bad. Beds are uncomfortable and the rooms are poorly isolated from noise. The pool is really nice. The food was of poor quality, especially the buffet. The hotel is located at the shores of the Atlantic and as such the water is very wavy/rough. It is also about 1 hour drive from the airport, and the driving habits there are disastrous.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

7,130 reviews from our community

Traveler rating
    4,095
    1,715
    713
    362
    245
See reviews for
2,602
2,661
60
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,778)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vienna, Virginia, United States
1 review
4 of 5 stars Reviewed December 1, 2012

Stayed at Dreams from Nov 16-23. Great weather. 1hr away from the airport. Terrible roads and bad drivers when it comes to safety. All of the staff were friendly and very courteous. A special thank to the ladies in Kids club; Paty, Caro, Cristina and Stephane. My kids loved to stay there for activities and movie time.The pool is 3ft deep everywhere and perfect for my 6 year old son and 9 year old daughter. The food was good, but I had to take immodium for 3 days, not sure if that was from the food/water or from drinks. Dreams Punta Cana has a nice and long beach, but there were waves almost the whole week, so the water were not very clear. The beach is located on the North of the Island, that means you have the sun the opposite way of the water. I need to watch my kids in the water and prefer to have the sun in my face. All in all we had an excellent stay.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Contributor
18 reviews 18 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed December 1, 2012

When you look at the reviews for this place you have to laugh! Someone gives it 5 stars even though they had no hot water early in the morning and the power goes off but hey that's part of the experience like camping out lol. The concierge asks her Facebook friends to write great reviews.Even when you read the reviews that are given 5 stars you still here the mention of the small problems they incurred.I have been here and this is far from a top notch hotel.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goose Bay, Labrador, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 1, 2012

We stayed at Dreams Punta Cana from july 14th to july 28 2012 and had a great time. The grounds were amazing, very clean and well manicured. They have the biggest free form swimming pool i have ever seen, its not deep, but great for swimming and walking through. All the restaurants that we got a chance to eat at were very good, no complaints. The staff we very friendly and helpful, i have read some reviews where they have said the staff were rude but we didnt see it. The room was excellent, we got a free upgrade to swim up room, the air conditioning was ice cold, lots of hot water. I think the only thing we were disappointed in was the beach, their was a lot of seaweed, plus it was difficult to wade out any distance because it got deep quickly. I think if this resort was on isla saona it would be perfect, we did a day trip there, it was very tropical, white sand beach and the water there reminded me of negril, amazing. We would certainly return.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nottingham, UK
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed November 30, 2012

Returned from Dreams on November 27 after two wonderful weeks with my husband, daughter, son-in-law, and two young grandsons.
The resort is beautifully designed, with a long winding pool which stretches right through the property to the beach. It is very well designed because there are places where very young children can enjoy splashing about on the pool shelf, while the older ones can jump into the pool in the three-foot depth, while down towards the beach end there is a swim-up bar that will keep those adults happy who prefer to socialise and relax with a sunny cocktail in their hands.

My daughter and family were given a two-room connecting suite, while my husband and I had a deluxe double in another building, which worked very well for us all. The rooms are exquisite and the beds were huge and very comfortable. Bedding is changed every other day and is of a very high quality. Exchange of towels was a bit hit and miss ... changed, but sometimes we only had one and on other occasions we were left three. We were left no soap, but plenty of shampoo and shower gel. There is a mini-bar that is kept stocked with water, soft drinks and beers. Make sure you have plenty of water as you must use this to make your tea/coffee and to clean your teeth, as well as drinking.

One day, our in-room safe stopped working and an engineer was round to sort out the problem within 10 minutes of our reporting it.

The Food:
The food in all the restaurants was excellent. The buffet had a huge choice for breakfast, lunch and dinner and the way they displayed the salads was the best I have seen on any AI I have been on.
We were there for Thanksgiving Day and the banquet the chefs put on in the main buffet was absolutely magnificent. The huge turkeys, hams, wide range of vegetables and salads were superb, but the dessert area was a joy to behold, with amazing chocolate creations and spun sugar decorations bringing gasps from the guests.

The speciality restaurants were also very good. I was glad to see that you didn't have to pre- book any of them and we had no trouble getting tables in any of them. The best of these was the Italian called Portofino, though children are not allowed in here, and the wine here is very good indeed.

The staff, from cleaners, waiters, restaurant greeters, bar staff, were all fantastic and very welcoming.

Overall, our party agreed that this was one of the best AI we had done and would have no hesitation in recommending this resort on to any of our friends and relatives.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canonsburg
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 30, 2012

This was our 5th trip to the D.R. and the third time to this resort. It was just as nice as it was 5 years ago when it was the Sunscape. There are so many wonderful people that helped make our trip the trip of a lifetime. Special thanks to our concierge Lygens who went above and beyond his job description to ensure this was a memorable trip. He was one of the most proessional and friendly people we have ever met. Jouberkys thank you for all your assistance and coordinating this trip with us. Rosa at the buffet always has a warm smile for us and we looked forward to her wonderful service. Our pool bartenders Blindy, Luis, and Maria were so much fun. The food at the restaurants were much better than they were the last 2 times. The resort was always clean, room was well taken care of and we couldn't have been happier.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 30, 2012

Almost every morning I would see one of the animators in the internet lounge, hovering over a guest, as he would dictate a review for trip advisor. So BEWARE the reviews for this hotel.

Went down with a group of friends and have to say the service was below average. The staff was incredibly rude and always trying to hustle you into doing something that cost money.
The beach was dirty and the water full of see weed. You can't walk two feet without being hassled by vendors, and these guys are very aggressive.

The bar service at night is a joke. I have never met such rude waitresses in my life, and bartenders who can't mix a drink if their life depended on it. How do you screw up a rum and coke?

The room was a nice size, but the air conditioning is pitiful. and lets not mention our little lizard friend who would join us every now and then.

The food was good, but expect to eat the same thing every day.

Overall I was not impressed and will not be going back to Dominican, let alone this hotel.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Dreams Punta Cana Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dreams Punta Cana Resort & Spa

Address: Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Punta Cana
#15 Casino Hotel in Punta Cana
#21 On the Beach Hotel in Punta Cana
#23 Top resorts Hotel in Punta Cana
#27 Luxury Hotel in Punta Cana
#31 Family Hotel in Punta Cana
#42 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dreams Punta Cana Resort & Spa 4*
Number of rooms: 620
Official Description (provided by the hotel):
Secluded in a lush tropical paradise, Dreams Punta Cana Resort & Spa features one of the largest free-form swimming pools in the Dominican Republic, stretching from the lobby all the way down to the pristine beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Caribbean Online Mgt Corp., Booking.com, Orbitz, BookIt.com, Hotels.com, Odigeo, TripOnline SA and Priceline so you can book your Dreams Punta Cana Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Punta Cana Hotel Punta Cana
Sunscape Beach Punta Cana
Punta Cana Sunscape Beach
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Dominican Republic

Owners: What's your side of the story?

If you own or manage Dreams Punta Cana Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.