My wife and I recently had our wedding at Dreams Punta Cana. We were worried about having a destination wedding because of the language barrier and cultural differences. Were our expectations going to be met? Was the wedding coordinator going to communicate with us effectively? What about the hotel staff? The grounds? The EVERYTHING?!?!
I'll just say this, the wedding was spectacular and all of our friends and family had a blast.
There is a myriad of all-inclusive options in Punta Cana, DR and the thing that sets Dreams Punta Cana apart from the rest is the service. Any hiccup encountered was quickly rectified by the staff and our wedding coordinator understood our desires.
We went to the resort to view the facilities a few months before the wedding and encountered a few issues with our wedding coordinator. To put it bluntly, she was borderline incompetent. She booked us rooms at the resort WITHOUT our consent (she was a terrible communicator) and, even worse, she canceled our meeting with her and did not reschedule -- that was the entire purpose of the trip!! We were set to cancel our wedding and find a new facility when I spoke with a man at concierge whom I now consider a friend. Carlos at concierge is the single reason why we kept our wedding at Dreams Punta Cana. Carlos went out of his way to ensure that our problems were solved. After speaking with him we were given a new wedding coordinator (who was excellent and good at communicating via email and phone), massages at the spa and, most important, peace of mind.
Knowing that people such as Carlos work at Dreams Punta Cana put my mind at ease. Our wedding went off smoothly and beautifully. We had ours under the Roman-esque gazebo (not on the beach) and our reception outside under a beautiful veranda with views of the pool and the resort. Throughout our subsequent wedding trip I saw Carlos a handful of times and upon arrival he remembered not only my name but also my wife's and the details of our wedding. For someone who deals with customers every day he truly went out of his way to remember us and everything we wanted.
Beyond the wedding, we had a blast. Our friends (late 20s, early 30s) had a great time in the pool swim up bar and beach as well as at the club (Desire's) as did our family.
I have been to other all-inclusive facilities in Punta Cana (Iberostar Dominicana) and Dreams Punta Cana is without question the better option. Cleaner rooms, nicer grounds, better food, better entertainment. We've gone twice to Dreams Punta Cana and we'll probably be back again for our anniversary next year.
I would recommend Dreams Punta Cana for couples, friends, and families. Go and enjoy!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.