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“Pleasantly Surprised” 4 of 5 stars
Review of Dreams Punta Cana Resort & Spa

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Dreams Punta Cana Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic   |  
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Ranked #41 of 100 Hotels in Punta Cana
Pittsburgh, Pennsylvania
1 review
3 helpful votes 3 helpful votes
“Pleasantly Surprised”
4 of 5 stars Reviewed November 18, 2012

My husband and I bought the Apple Vacation 6 Golden Apple Square Deal. We were a little apprehensive when told at the airport our final destination would be Dreams Punta Cana. I had done a little research prior to our departure. Dreams Punta Cana has several negative reviews. My husband and I figured we would make the most of it. It’s a vacation regardless and we were going to have a good time.

Upon arrival, we were pleasantly surprised. The grounds are well kept and the service was excellent. The Apple representative is great. We stayed for a little over a week. The staff was friendly, prompt, and accommodating. We only had one bad service related experience. We had a server at the buffet take our drink order, drop off our drinks, and then never he never came back. It was a little irritating, but it certainly did not ruin our vacation.

Everyone made us feel welcome and appreciated. The entertainment staff is excellent. The shows and activities are very entertaining for a resort.

Food was okay. There were a few items I really enjoyed. I would not compare the food to 5 star dining in the United States, but it may be in Punta Cana. The food quality is comparable to chain restaurants in the United States. Room service is great and they deliver bottles of champagne. Food arrived hot. Drinks were excellent. Be sure to try the Coco Loco and Mama Juana.

The rooms are okay, but it didn’t matter because we didn’t spend a lot of time in the room. Housekeeping always kept our room clean and stocked. The room always had a musty smell to it. I remembered this from a previous trip to Punta Cana. Bring a large scented candle.

The spa and wellness center were the highlight of our trip. We had a moonlight couples massage. It was excellent and we really enjoyed the wellness center.

The only thing that really started to bother me was the constant solicitation. In the lobby, people are trying to sell you a time share. They reel you in with coupons. By the beach, people were constantly approaching us and trying to get us to go on excursions. They were all friendly. The constant interruptions to our conversations and relaxing were a little irritating. However, it did not ruin our vacation.

We had a great time at Dreams Punta Cana and we would be eager to return to this resort.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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England
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 18, 2012

Firstly I would like to express that this is our view only others may not agree with it which is their right.
We have nothing bad to say about this location, only points thats all.
Firstly you must make sure that you understand this hotel is not in Punta Cana but a good 40 mins from there, so there is not much you can do outside the complex without travelling for some time, not that you would want to go out without any guide, we were advised to take a taxi to the local bank and back again, we would advise you to take cash or cards as the hotel exchange rate for travellers cheques is very high.
The food is great, staff are great, and grounds are lovely.
This resort is a big American and Spanish gathering area, but there are lots of space to find a quite area.
Mini Bar not filled every day but if you just ask the staff are there and only too willing to do what ever they can for you, all of them are so good.
Remember when you book it this location is not a Caribbean beach but a Atlantic one so the sea can be rough very often.
Gents need to take a long pair of trousers as some resturants require them for the evening.
Some rooms can be effected in heavy rain, but again the staff will do what ever they can to help.
out.
A small extention cable would be handy as the hair dryer has only got about 2 foot of able on it.
No need to take any towels the hotel has loads in rooms and around the pool or on the beach.
Trips out, the guys down by the beach are very good and trust worthy for these, we done a few with them and found them great guys
If we had one thing to say against any of the trips or activates it would be the shopping stops that you have to make, we understand that this for the local guys to make a living but there are so many of them you can feel pressured.
The Hotel, grounds and staff are great but the location is not that would sum it up for us.
Thanks to Every one at Dreams for making our holiday so Good.
One other point, a Bar down by the Beach which is open later than 1800 hours for a quite evening drink would be such a great idea.

Room Tip: Block 3 is a good area half way from beach to resturants
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Secane, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2012

First time to the Dominican Republic with my boyfriend, so we did not know what to expect. The resort is about an hour drive from the airport,but that was not a huge deal to me. It is a family resort so there was quite a bit of kids running around. At the resort, they do not require you to wear arm bracelets like some other resorts I've been to before. The resort itself was very clean and kept up to date with the landscaping. Did not run into any unpleasant staff. Everyone was very friendly and helpful in whatever we needed. The entertainment team went above and beyond making us feel comfortable and were also willing to help out with anything we needed. One thing I was not to pleased with was the gift shops. There were only 2 open,but not much of a huge selection for souvenirs. The food was pretty good. The only restaurant that we were not too thrilled about was Portofino, which was an Italian adult-only place. The Seaside grill which was sort of like a steak house and Himitsu which was Asian were both very very good. The bars were pretty good, only most of them closed rather early, so where our room was, which was right by the ocean, we had to walk all the way up to the front lobby for open bars. The drinks were good, and they had a wide variety of all kinds, only bummer was when we ordered frozen drinks, the alcohol was poured right on top or either right on the bottom of the frozen drink, so we had to spend time stirring it all in together. Whether you were sitting on the beach or the ocean there was a staff member that came around asking if you wanted a drink, so we did not even have to move to get a drink, which I enjoyed. Over all we did not have much to complain about. It did rain every day while we were down there and the power went out once, but that was above and beyond our control, since we cannot control the weather. When it rained it was a few minute shower then would clear back up which was no problem. Weather was in the mid to upper 80s, but there was always a beautiful breeze so it was not humid or too hot which I loved! We enjoyed our stay and would go back to Punta Cana in the future.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Angelo, Texas
1 review
4 of 5 stars Reviewed November 17, 2012

One hour trip from the airport to the resort was quite an experience, but not in a bad way. The resort and grounds are beautiful. The staff was very friendly and seemed to aways be so happy we couldn't help but smile most of the time we were there. Had a problem with the safe in our room and they were there in 10 minutes to take care of it. Only ate at at the buffet and I must say the food was very bland but there are all kinds of spices and sauces to put on your food. There is an huge selection of food to choose from and the staff was amazing. The bed was very comfortable but the pillows were too fluffy. We didn't realize until the day we were leaving that we could have requested different ones. I recommend reading all the literature in your room upon arrival to familiarize yourself with all that is available. There was entertainment nightly and also a small casino. It is a family friendly resort with people of all ages. It rained every day for a short while but that is to be expected in the tropics. I would go back if given the opportunity. This was my first experience with this type of vacation and I'm sure there are more luxurious places to be found, but for the money this was a good time!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Methuen, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2012

This was our first time to DR. My husband & I were very impressed with the resort, the size, the staff, the set up, cleaniness. Our room was on the 3rd floor of the 9th building which was closest to the lobby. There aren't any elevators so we had to climb 3 flights of stairs-wasn't too impressed with that. The floors are very slippery and when it rained the floors would get flooded which made it dangerous to walk and use the stairs. Our room was very pleasant and roomy. We had to request for the mini bar to be restocked. I asked for restocking and got it within a hour or two. We had our room cleaned every other day and had to request wash clothes. Didn't like the fact that there wasn't a handle to open the balcony door from the outside so we had to leave it open a little when we sat outside so we could get back in. We had to walk back down to the front desk upon arrival because our room key wouldn't work. Come to find out there is a trick to using the magnetic keys...you have to push them in hard making sure to keep it close to the left side of the slot so that the magnetic strip gets read.
We found the food better than expected, we espeically like the Oceana and the Seaside grill. The service varied at the Seaside Grill depending on the waiter you had but all in all the service was good. We ate at the buffet for breakfast & lunch everyday and have to give a huge shout out to Riccardo and Captain Edison. They we very friendly and gave us exceptional service. Edison not only worked the buffet during the day but worked the Seaside Grill at night.
The pool was amazing, loved how it meandered through out the resort. Blindy & Maria at the middle pool were great as well, very friendly, fun, and both had great personalities. The canopies at pool side were very comfortible as well. Even though it is a family resort I don't think that children should be allowed at the swim up bar area. Although we did not travel with children there is alot of activities for kids to do and from what I could see the staff kept the kids very busy.
Cristian Gill at the Amstar excursion booth (middle pool) was extremely helpful, he went over all the excursions in detail and helped us to pick which ones to do. We did the Zipline adventure (12 zips) my husband and I were disappointed in this excursion: they really rush you along on the zips, the crew is basically there to do a job, they didn't have fun with you our themselves. I didn't like the fact that at one point there were 3 people on the zip line at once. I must say the views were beautiful though. We also did the Reef Explorer which was the highlight of the trip. The crew on that excursion were very good.The massage on the floating island was very nice. Downfall is that all the excursions that we did were at least 1 hour away.
The day we were leaving we booked reflexology massages and they were exceptional, I would recommend the spa even though it's a little pricey.
The staff at this resort work very hard, they put in 16-18 hours a day for 4-5 days in a row and a lot of them live 3 hrs away so they are away from their familes. Everyone of them had a smile on their face and we didn't meet one rude person. It was nice to see happy faces everyday.
I would like to give a shout out to George from Unlimited Vacations. Yes I know they grab you right away to go listen to the 90 minute speal on their sister resorts but they are just doing their job. We have gone on many vacations and have been totally hounded the whole time because we didn't sign up to do the tour. George however talked with us once and we were never bothered again. He was very understanding and still helpful even though he wasn't going to be getting a commision from us.
I will say that the local vendors that set up stands on the resort are very pushy and aggresive. I usually love to look at all the local art and what not but they were so aggressive and pushy that I didn't even bother. Found the shops in the resort very expensive and not much to choose from.
We found our over all vacation very nice, relaxing, and we would recommend this resort to our friends. We will be back to the DR but will stay in another area, somewhere closer to the Carribean sea and closer to shopping and excursions.

Room Tip: no elevators but hear that the gound floor is musty/moldy smelling. The 2nd & 3rd floor tend to...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medicine Hat, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 15, 2012

Lobby - beautiful ...Rooms - average....Bartenders - great....Excusions....too far away. .....and of coarse - too many kids hanging out at the bar areas. Its a nice place to go if you've never been to the Carribean, but not as tourist friendly as Mexico.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, NS
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2012

Just returned from a one week stay at Dreams Punta Cana for a friend's wedding. I will outline what I think were the most stand out aspects of this resort.

Arrival:
The drive from the airport was about 50 minutes long without other stops and was along some winding and twisting roads. If you are prone to motion sickness, be sure to take your Gravol when you arrive at the airport! Check-in was a breeze as we were the only ones checking in at that time - this is a result of having booked our flights, hotel and transfers all separately instead of as a vacation package (saved us a few hundred dollars this way) and did not arrive with any others. We were greeted right away with cold towels and a nice cold drink and the staff at the front desk were very welcoming and friendly. Our luggage arrived at our room about 20 minutes later which gave us time to look around at the beautiful resort as we made our way to building 3 which is halfway between the beach and the lobby.

Staff:
The staff at this resort are incredible! Everyone including the front desk staff, restaurant servers and hostesses, bar tenders, Entertainment staff and house keepers are always smiling and friendly. Never did we walk past a staff member without getting a smile and an "Hola". They were all always willing to do their absolute best to make sure you were comfortable, happy and taken care of and their willingness to go the extra mile really stood out to us. Edry at the World Buffet was excellent and always took great care of us. We do not go on these trips to be waited on hand and foot, but if you are nice and friendly and take a moment to get to know these lovely people, they will be happy to take care of you.

Food:
We have been to Puerto Plata in the Dominican, Montego Bay Jamaica, Cayo Coco Cuba and the Mayan Riviera in Mexico for a total of 10 all inclusive trips and this resort has by far had the best food of them all. Every meal we ate was the best one we had eaten all week...until the next meal! It just kept getting better. You will never go hungry at this resort, there is food everywhere at all times of day. The buffet is open for breakfast, lunch and dinner, as well as for 24 hour made to order brick oven pizza that is to die for after a long day of delicious drinks. The grill on the beach is great at lunch for a yummy hotdog, burger or cheeseburger. There is just something about sitting at a picnic table on the beach eating a BBQ lunch.

Drinks:
The bar tenders are excellent at this resort, and you do not have to be Premium Club members to have access to the top shelf liquor. Ask and you shall receive - including Clamato juice for a real Canadian Cesar! Even when they ran out of Clamato, they would make a Bloody Mary but add in all of the extra spices to make it as much like a Cesar as possible. This was a nice touch. The swim up bar tenders were amazing - special mention to Max and Francisco who took the extra time to make our drinks with care, rather than just throw a bunch of stuff in a cup and stir like you often see at all inclusive resorts. My favorite part of the swim up bar was that drinks were served in real drink glasses made of hard plastic, instead of those flimsy, small plastic picnic cups. Sometimes by the end of the day they would have to switch to those if they ran out of the good ones, but that was not a big deal. The Presidente beer is delicious and a very nice touch that you can get bottles of it at the lobby bar. Cold bottles of water are available at every bar all day long.

Rooms:
The one and only complaint we had of this trip was that it took 4 times asking over 3 days to get our mini fridge restocked, which seemed to be a common issue across the board. Not much you can do about that if it is happening everywhere on the resort. Not sure what the issue was here. The rooms are very clean and the beds are super comfortable. We had no issues with the A/C and if you turn the ceiling fan on high, it can even sometimes get too chilly!

Wedding:
The couple chose to have their ceremony in the gazebo instead of the beach. It was nicely set up and a very nice, short ceremony. The ceremony was at 4:00 and it was very hot in the sun, but that's what a destination wedding is all about! The beach probably would have been cooler but they chose the gazebo to avoid the wind and so as not to be right in the middle of the other guests on the beach. The reception was very nice as they chose to have it at the Italian restaurant on their rooftop patio. This kept it very private with our own bar, a nice ocean breeze and we had the space to ourselves. The staff was very attentive and the meal was good.

Beach:
Not the best beach I have seen, but also not the worst. The water is warm, the sand is soft and white and there are plenty of chairs available. There were some large rocks in the water that can hurt if you stub your toe on them! We didn't seem a lot of seaweed, but the beach did seem to have some erosion - perhaps from Hurricane Sandy.

Pool:
Amazing! The pool starts at the top of the resort in front of the lobby and winds and twists all the way down to the beach. There are always chairs available and it never felt crowded. Water temperature was just right - cool enough to be refreshing but never cold.

Activities and Entertainment:
There is always something to do at this resort. The Explorer's Kids Club and the Core Zone Teen club always had activities going on to keep the kids entertained from morning to night. The Entertainment staff are constantly organizing games and activities throughout the day and really made this trip for us. Shout out to Angelo and Felipe who are amazing at what they do. Water aerobics, Zumba, Beach volleyball and Trivia just to name a few of the activities these guys do during the day. If you don't want to play and say "no thank you", they are never pushy and respect your answer. The shows at night were very well put together and executed and the Circus Show should not be missed! WOW!

That about sums up what I think are the most important aspects of the resort. It is a stunning hotel with beautiful, tropical landscaping and an amazing pool. The professionalism of the staff really sets this place above the rest and I would definitely recommend this resort.

A few tips: A smile goes a long way. These people work very hard for little money and deserve to be treated with respect. I have heard and read reviews of people saying that you don't have to tip because it is included, but just open your eyes when you are driving to the resort from the airport. This is a country with a lot of poverty and most people here work to survive. The hotel staff work long hours for 11 or 12 days in a row and many live up to 2.5 hours away. If you go here looking for things to pick it apart, you will find flaws. But if you go here to relax, meet new people and enjoy the beautiful country, you will surely have a great time.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Punta Cana Resort & Spa

Address: Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Casino Hotel in Punta Cana
#29 Spa Hotel in Punta Cana
#31 Family Hotel in Punta Cana
#33 Luxury Hotel in Punta Cana
#34 Top resorts Hotel in Punta Cana
#36 On the Beach Hotel in Punta Cana
#42 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dreams Punta Cana Resort & Spa 4*
Number of rooms: 620
Reservation Options:
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Also Known As:
Dreams Punta Cana Hotel Punta Cana
Sunscape Beach Punta Cana
Punta Cana Sunscape Beach
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Dominican Republic

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