Just returned from a one week stay at Dreams Punta Cana for a friend's wedding. I will outline what I think were the most stand out aspects of this resort.
The drive from the airport was about 50 minutes long without other stops and was along some winding and twisting roads. If you are prone to motion sickness, be sure to take your Gravol when you arrive at the airport! Check-in was a breeze as we were the only ones checking in at that time - this is a result of having booked our flights, hotel and transfers all separately instead of as a vacation package (saved us a few hundred dollars this way) and did not arrive with any others. We were greeted right away with cold towels and a nice cold drink and the staff at the front desk were very welcoming and friendly. Our luggage arrived at our room about 20 minutes later which gave us time to look around at the beautiful resort as we made our way to building 3 which is halfway between the beach and the lobby.
The staff at this resort are incredible! Everyone including the front desk staff, restaurant servers and hostesses, bar tenders, Entertainment staff and house keepers are always smiling and friendly. Never did we walk past a staff member without getting a smile and an "Hola". They were all always willing to do their absolute best to make sure you were comfortable, happy and taken care of and their willingness to go the extra mile really stood out to us. Edry at the World Buffet was excellent and always took great care of us. We do not go on these trips to be waited on hand and foot, but if you are nice and friendly and take a moment to get to know these lovely people, they will be happy to take care of you.
We have been to Puerto Plata in the Dominican, Montego Bay Jamaica, Cayo Coco Cuba and the Mayan Riviera in Mexico for a total of 10 all inclusive trips and this resort has by far had the best food of them all. Every meal we ate was the best one we had eaten all week...until the next meal! It just kept getting better. You will never go hungry at this resort, there is food everywhere at all times of day. The buffet is open for breakfast, lunch and dinner, as well as for 24 hour made to order brick oven pizza that is to die for after a long day of delicious drinks. The grill on the beach is great at lunch for a yummy hotdog, burger or cheeseburger. There is just something about sitting at a picnic table on the beach eating a BBQ lunch.
The bar tenders are excellent at this resort, and you do not have to be Premium Club members to have access to the top shelf liquor. Ask and you shall receive - including Clamato juice for a real Canadian Cesar! Even when they ran out of Clamato, they would make a Bloody Mary but add in all of the extra spices to make it as much like a Cesar as possible. This was a nice touch. The swim up bar tenders were amazing - special mention to Max and Francisco who took the extra time to make our drinks with care, rather than just throw a bunch of stuff in a cup and stir like you often see at all inclusive resorts. My favorite part of the swim up bar was that drinks were served in real drink glasses made of hard plastic, instead of those flimsy, small plastic picnic cups. Sometimes by the end of the day they would have to switch to those if they ran out of the good ones, but that was not a big deal. The Presidente beer is delicious and a very nice touch that you can get bottles of it at the lobby bar. Cold bottles of water are available at every bar all day long.
The one and only complaint we had of this trip was that it took 4 times asking over 3 days to get our mini fridge restocked, which seemed to be a common issue across the board. Not much you can do about that if it is happening everywhere on the resort. Not sure what the issue was here. The rooms are very clean and the beds are super comfortable. We had no issues with the A/C and if you turn the ceiling fan on high, it can even sometimes get too chilly!
The couple chose to have their ceremony in the gazebo instead of the beach. It was nicely set up and a very nice, short ceremony. The ceremony was at 4:00 and it was very hot in the sun, but that's what a destination wedding is all about! The beach probably would have been cooler but they chose the gazebo to avoid the wind and so as not to be right in the middle of the other guests on the beach. The reception was very nice as they chose to have it at the Italian restaurant on their rooftop patio. This kept it very private with our own bar, a nice ocean breeze and we had the space to ourselves. The staff was very attentive and the meal was good.
Not the best beach I have seen, but also not the worst. The water is warm, the sand is soft and white and there are plenty of chairs available. There were some large rocks in the water that can hurt if you stub your toe on them! We didn't seem a lot of seaweed, but the beach did seem to have some erosion - perhaps from Hurricane Sandy.
Amazing! The pool starts at the top of the resort in front of the lobby and winds and twists all the way down to the beach. There are always chairs available and it never felt crowded. Water temperature was just right - cool enough to be refreshing but never cold.
Activities and Entertainment:
There is always something to do at this resort. The Explorer's Kids Club and the Core Zone Teen club always had activities going on to keep the kids entertained from morning to night. The Entertainment staff are constantly organizing games and activities throughout the day and really made this trip for us. Shout out to Angelo and Felipe who are amazing at what they do. Water aerobics, Zumba, Beach volleyball and Trivia just to name a few of the activities these guys do during the day. If you don't want to play and say "no thank you", they are never pushy and respect your answer. The shows at night were very well put together and executed and the Circus Show should not be missed! WOW!
That about sums up what I think are the most important aspects of the resort. It is a stunning hotel with beautiful, tropical landscaping and an amazing pool. The professionalism of the staff really sets this place above the rest and I would definitely recommend this resort.
A few tips: A smile goes a long way. These people work very hard for little money and deserve to be treated with respect. I have heard and read reviews of people saying that you don't have to tip because it is included, but just open your eyes when you are driving to the resort from the airport. This is a country with a lot of poverty and most people here work to survive. The hotel staff work long hours for 11 or 12 days in a row and many live up to 2.5 hours away. If you go here looking for things to pick it apart, you will find flaws. But if you go here to relax, meet new people and enjoy the beautiful country, you will surely have a great time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.