This was our first time to DR. My husband & I were very impressed with the resort, the size, the staff, the set up, cleaniness. Our room was on the 3rd floor of the 9th building which was closest to the lobby. There aren't any elevators so we had to climb 3 flights of stairs-wasn't too impressed with that. The floors are very slippery and when it rained the floors would get flooded which made it dangerous to walk and use the stairs. Our room was very pleasant and roomy. We had to request for the mini bar to be restocked. I asked for restocking and got it within a hour or two. We had our room cleaned every other day and had to request wash clothes. Didn't like the fact that there wasn't a handle to open the balcony door from the outside so we had to leave it open a little when we sat outside so we could get back in. We had to walk back down to the front desk upon arrival because our room key wouldn't work. Come to find out there is a trick to using the magnetic keys...you have to push them in hard making sure to keep it close to the left side of the slot so that the magnetic strip gets read.
We found the food better than expected, we espeically like the Oceana and the Seaside grill. The service varied at the Seaside Grill depending on the waiter you had but all in all the service was good. We ate at the buffet for breakfast & lunch everyday and have to give a huge shout out to Riccardo and Captain Edison. They we very friendly and gave us exceptional service. Edison not only worked the buffet during the day but worked the Seaside Grill at night.
The pool was amazing, loved how it meandered through out the resort. Blindy & Maria at the middle pool were great as well, very friendly, fun, and both had great personalities. The canopies at pool side were very comfortible as well. Even though it is a family resort I don't think that children should be allowed at the swim up bar area. Although we did not travel with children there is alot of activities for kids to do and from what I could see the staff kept the kids very busy.
Cristian Gill at the Amstar excursion booth (middle pool) was extremely helpful, he went over all the excursions in detail and helped us to pick which ones to do. We did the Zipline adventure (12 zips) my husband and I were disappointed in this excursion: they really rush you along on the zips, the crew is basically there to do a job, they didn't have fun with you our themselves. I didn't like the fact that at one point there were 3 people on the zip line at once. I must say the views were beautiful though. We also did the Reef Explorer which was the highlight of the trip. The crew on that excursion were very good.The massage on the floating island was very nice. Downfall is that all the excursions that we did were at least 1 hour away.
The day we were leaving we booked reflexology massages and they were exceptional, I would recommend the spa even though it's a little pricey.
The staff at this resort work very hard, they put in 16-18 hours a day for 4-5 days in a row and a lot of them live 3 hrs away so they are away from their familes. Everyone of them had a smile on their face and we didn't meet one rude person. It was nice to see happy faces everyday.
I would like to give a shout out to George from Unlimited Vacations. Yes I know they grab you right away to go listen to the 90 minute speal on their sister resorts but they are just doing their job. We have gone on many vacations and have been totally hounded the whole time because we didn't sign up to do the tour. George however talked with us once and we were never bothered again. He was very understanding and still helpful even though he wasn't going to be getting a commision from us.
I will say that the local vendors that set up stands on the resort are very pushy and aggresive. I usually love to look at all the local art and what not but they were so aggressive and pushy that I didn't even bother. Found the shops in the resort very expensive and not much to choose from.
We found our over all vacation very nice, relaxing, and we would recommend this resort to our friends. We will be back to the DR but will stay in another area, somewhere closer to the Carribean sea and closer to shopping and excursions.

Lobby - beautiful ...Rooms - average....Bartenders - great....Excusions....too far away. .....and of coarse - too many kids hanging out at the bar areas. Its a nice place to go if you've never been to the Carribean, but not as tourist friendly as Mexico.

Just returned from a one week stay at Dreams Punta Cana for a friend's wedding. I will outline what I think were the most stand out aspects of this resort.

Arrival:
The drive from the airport was about 50 minutes long without other stops and was along some winding and twisting roads. If you are prone to motion sickness, be sure to take your Gravol when you arrive at the airport! Check-in was a breeze as we were the only ones checking in at that time - this is a result of having booked our flights, hotel and transfers all separately instead of as a vacation package (saved us a few hundred dollars this way) and did not arrive with any others. We were greeted right away with cold towels and a nice cold drink and the staff at the front desk were very welcoming and friendly. Our luggage arrived at our room about 20 minutes later which gave us time to look around at the beautiful resort as we made our way to building 3 which is halfway between the beach and the lobby.

Staff:
The staff at this resort are incredible! Everyone including the front desk staff, restaurant servers and hostesses, bar tenders, Entertainment staff and house keepers are always smiling and friendly. Never did we walk past a staff member without getting a smile and an "Hola". They were all always willing to do their absolute best to make sure you were comfortable, happy and taken care of and their willingness to go the extra mile really stood out to us. Edry at the World Buffet was excellent and always took great care of us. We do not go on these trips to be waited on hand and foot, but if you are nice and friendly and take a moment to get to know these lovely people, they will be happy to take care of you.

Food:
We have been to Puerto Plata in the Dominican, Montego Bay Jamaica, Cayo Coco Cuba and the Mayan Riviera in Mexico for a total of 10 all inclusive trips and this resort has by far had the best food of them all. Every meal we ate was the best one we had eaten all week...until the next meal! It just kept getting better. You will never go hungry at this resort, there is food everywhere at all times of day. The buffet is open for breakfast, lunch and dinner, as well as for 24 hour made to order brick oven pizza that is to die for after a long day of delicious drinks. The grill on the beach is great at lunch for a yummy hotdog, burger or cheeseburger. There is just something about sitting at a picnic table on the beach eating a BBQ lunch.

Drinks:
The bar tenders are excellent at this resort, and you do not have to be Premium Club members to have access to the top shelf liquor. Ask and you shall receive - including Clamato juice for a real Canadian Cesar! Even when they ran out of Clamato, they would make a Bloody Mary but add in all of the extra spices to make it as much like a Cesar as possible. This was a nice touch. The swim up bar tenders were amazing - special mention to Max and Francisco who took the extra time to make our drinks with care, rather than just throw a bunch of stuff in a cup and stir like you often see at all inclusive resorts. My favorite part of the swim up bar was that drinks were served in real drink glasses made of hard plastic, instead of those flimsy, small plastic picnic cups. Sometimes by the end of the day they would have to switch to those if they ran out of the good ones, but that was not a big deal. The Presidente beer is delicious and a very nice touch that you can get bottles of it at the lobby bar. Cold bottles of water are available at every bar all day long.

Rooms:
The one and only complaint we had of this trip was that it took 4 times asking over 3 days to get our mini fridge restocked, which seemed to be a common issue across the board. Not much you can do about that if it is happening everywhere on the resort. Not sure what the issue was here. The rooms are very clean and the beds are super comfortable. We had no issues with the A/C and if you turn the ceiling fan on high, it can even sometimes get too chilly!

Wedding:
The couple chose to have their ceremony in the gazebo instead of the beach. It was nicely set up and a very nice, short ceremony. The ceremony was at 4:00 and it was very hot in the sun, but that's what a destination wedding is all about! The beach probably would have been cooler but they chose the gazebo to avoid the wind and so as not to be right in the middle of the other guests on the beach. The reception was very nice as they chose to have it at the Italian restaurant on their rooftop patio. This kept it very private with our own bar, a nice ocean breeze and we had the space to ourselves. The staff was very attentive and the meal was good.

Beach:
Not the best beach I have seen, but also not the worst. The water is warm, the sand is soft and white and there are plenty of chairs available. There were some large rocks in the water that can hurt if you stub your toe on them! We didn't seem a lot of seaweed, but the beach did seem to have some erosion - perhaps from Hurricane Sandy.

Pool:
Amazing! The pool starts at the top of the resort in front of the lobby and winds and twists all the way down to the beach. There are always chairs available and it never felt crowded. Water temperature was just right - cool enough to be refreshing but never cold.

Activities and Entertainment:
There is always something to do at this resort. The Explorer's Kids Club and the Core Zone Teen club always had activities going on to keep the kids entertained from morning to night. The Entertainment staff are constantly organizing games and activities throughout the day and really made this trip for us. Shout out to Angelo and Felipe who are amazing at what they do. Water aerobics, Zumba, Beach volleyball and Trivia just to name a few of the activities these guys do during the day. If you don't want to play and say "no thank you", they are never pushy and respect your answer. The shows at night were very well put together and executed and the Circus Show should not be missed! WOW!

That about sums up what I think are the most important aspects of the resort. It is a stunning hotel with beautiful, tropical landscaping and an amazing pool. The professionalism of the staff really sets this place above the rest and I would definitely recommend this resort.

A few tips: A smile goes a long way. These people work very hard for little money and deserve to be treated with respect. I have heard and read reviews of people saying that you don't have to tip because it is included, but just open your eyes when you are driving to the resort from the airport. This is a country with a lot of poverty and most people here work to survive. The hotel staff work long hours for 11 or 12 days in a row and many live up to 2.5 hours away. If you go here looking for things to pick it apart, you will find flaws. But if you go here to relax, meet new people and enjoy the beautiful country, you will surely have a great time.

This was my first time in DR and for my sister, but third time for my friend. We had an absolutely amazing experience at Dreams Punta Cana. Our check in was wonderful, quick and easy. Our room was a standard room, clean but standard, the half door in the shower did take a little getting use to at first.
Our first experience at the sea side grill was amazing and held a high standard for the rest of the a la cartes which were good too, especially the Himitsu [hibachi style table] sushi was great and the performance was entertaining. Lots of choice at the World Cafe, but does get a little tiresome at the end of the week. JJ and Edry provided excellent service at the world cafe.
The Entertainment crew was absolutely amazing, warm and welcoming and made us feel like we were very special guests, there are not enough words to describe just how wonderful they all were. Especially Wilson, Flipe, Beauty, and Spagetti wow what positive energy they all have.
We had spent a lot of time by Sugar Reef, which was one of our favorite bars, with Excellent service from Juan Pablo and Anibal. The baracuda bar was also a lot of fun with swings by the bar and entertaining service from Louis. Wonderful, Wonderful people :) :)
Euli was another person that stood out and provided excellent servie, she was warm and happy, greating us with smiles each time we meet her.
The pool was beautiful and loved how it was centered and ran throught the center of the resort, lots of room and space, and never a problem to find a lounger. The grounds were also spectacular, well kept and the worked hard to maintain it all.
Beach was beautiful, water blue and warm and the white sand and palm trees is picture perfect.
I am sure that if you wanted to complain you could find things to complain about, the only thing i can think of as a suggestion to do next time is bring a flash light in case of a power outage (which there was while we were there or buy a lighter from the gift shop that worked too)
I can't say enough great things about this resort, especially about the service and warm welcoming nature of the people there. I can't wait to visit again.