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“Fantastic resort with a fantastic staff” 5 of 5 stars
Review of Dreams Punta Cana Resort & Spa

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Dreams Punta Cana Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic   |  
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Ranked #27 of 98 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
West Virginia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Fantastic resort with a fantastic staff”
5 of 5 stars Reviewed May 21, 2011

We just got back from our second trip to Dreams Punta Cana. If you're looking for a relaxing vacation, look no further. The resort is beautiful, the rooms are very clean; there are plenty of choices for food, especially in the World Cafe. The Mexican restaurant is also very good, as is the Italian. Everyone said the Japanese was good, but we didn't eat there as my husband doesn't like Japanese food. All of the staff at this resort is just incredible. Their only concern is how to please you and make your trip more enjoyable. Our favorite waiter, Manzueta, went out of his way to please us. We even recived a special dinner on our last night at the Dreams which consisted of lobster tails, filet mignon and champaigne. We had a beautiful swim up room which was just steps from the enormous pool, where the drinks flow freely. They have a drink of the day, which allows you to try something different each day (or you can stick to any number of your other favorite beverages). One tip: Building 5 is a bit noisy after you go to bed because everyone walks through that bldg. to get to their rooms. If you're a light sleeper & need quiet, request bld. 1. The entertainment staff is great. The casino is small, but my husband won a little bit of money playing the slot machines. I would definitely recommend this resort to anyone thinking of booking here.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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7,399 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,864)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Lower Sackville, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 21, 2011

We arrived in Punta Cana at (9:10 PM) which was a waste of a day but it was a direct flight for us. We quickly went through their customs......they just take and stamp your passport and give it back. We paid the $10 (US) per person for the vistor visa (whatever they call it).....just before we went through customs. After all that, we went to get our luggage which came fairly quickly as we were the only plane arriving. There were workers willing to take your bags for you, so if you desire let them and give them a tip ($2) or whatever you want. We didn't have to walk far to our shuttle so we kept our bags. Just be polite and if they persist, a firm no thank you will suffice. We met our travel rep (Sunwing vacations) just before we headed to the row of buses and shuttle vans......he told us what shuttle van to go to they are numbered to make it easy. If you had a worker bring your bags for you, ensure you keep an eye on your luggae to ensure it goes to the right van or bus.
We stayed at the Dreams Punta Cana Resort & Spa which is about 55 minutes from the airport. Sit back and enjoy the ride. It was dark when we were driving, so there wasn't much to see. We dropped a few other couples off at their resorts along the way. Keep in mind, if you are staying at Dreams or even the Excellence.....it is a long drive ......may not feel like you are going to get there, but you will!
We arrived at the gates of Dreams Punta Cana and were amazed. We hopped out of the van and were greeted by bell hops who got our luggage for us. We were staying in a Perferred Junior Suite, therefore we were sent to the Perferred Club building for private check in. The bell hop was with us the whole time.........he took us to our room........we stayed in building 9 which was next the the main lobby building. The Perferred buildings are buildings 6-9 along the main walkway. The room was amazing.....had a king bed, walk in closet, shower, living room, 2 TV's, DVD player (you can sign out movies from the perferred club) and of course the jacuzzi on the balcony! There was a plate of chocolates waiting there for us......the bar fridge was full of pop (Coke products), water, beer, and juice. There was also some snacks....M&M's, peanuts....etc. The snacks are not restocked but the drinks are! Just above the mini bar is a electronic safe and above that is a coffee maker. (* NOTE* look in the safe and make sure the 4 bolts AND nuts are secured so the safe cannot be pulled out! Kind of pointless to have a safe that can be picked up ......) Our bed was comfortable and relaxing. There were robes and slippers for us to use during our stay. Just outside the bathroom is a double sink with all the shampoo etc (also a standard hotel hair dryer). There is a closet next to the main door which has an iron and SMALL iron board. To use the DVD player select AV from menu on screen.
The grounds are amazing and well kept. The grounds keepers work hard raking everyday.....cleaning up leaves that fall over night etc...... Lots of palm trees shade the walk ways. It rained a little bit everyday we were there.......there are covered walk ways so you won't get wet......also, you can cut through buildings. The pool is amazing as well. We found it to be very clean....staff clean it every morining and night. We didn't have to fight for chairs or even put towels on chairs to hold them as some people do (I guess depends what time of year you go and how busy it is)................lots of shaded areas to sit. The pool winds like a snake all down the resort, so you can jump in anywhere. Waitresses come by taking drink orders all the time....ahhhhh all inclusive is great! Make sure you try the many different drinks.......they have a drink of the day everyday (alcoholic and non-alcoholic). We usually tipped $1 when getting drinks but that is totally up to you. Make sure you have lots of $1 bills for the tipping during your stay. We used U.S. money the entire stay (for tips).
The beach is very nice......remember it is classes as a "secluded" resort so you will not be harrassed by vendors on the beach. Lots of places to sit shaded and in the sun............REMEMBER to use your SUNSCREEN...........getting sun burned at the starte of you vacation can ruin a lot of your plans! The waitresses take drink orders while your on the beach as well.....tip these people....they make your vacation relaxing for you. We had very friendly staff......most say Hi (Hola) as they walk by.
The restaurants were great..........we went to the World Cafe buffet a lot which was great.....lots of good food. We also went to the Portifino Italien restaurant which was nice. The BBQ grill restaurant was good.....ribbs....chicken...yum. We did not get the the Japenesse restaurant or the Patio Gril (Mexican). We enjoyed our "food" experience during our stay.....all depends what you like.
There are excursions you can do while your there......book through your vacation rep. We did the "Country Adventure" day trip (8 hours). It took us through little villages and to a school where the childre sang a song to us. *NOTE* The tour guide told us not to give Money to the kids.....it offends the parents........we bought some note books, colored pencils and candy from a small village we stopped at. You can throw it off the side of the truck as you drive by children......make sure you throw it away from the vehicle so the children don't come too close to the wheels. When we go back we are planning on bringing lots of pencils and pens and note books to give away.....these are things they can use and the children appreciate it! We got to see all the differnt fruits etc how they grow.......went horse back riding and zip lining....then ate a wonderful lunch. We then headed back out and went to a nice beach for a swim before heading back to our drop off point (another truck drove us to the resort from there). There are many other day trips available....check them out. Remember, if you use a credit card, it will show in Dominican Pesos and your bill (with conversion). Don't for grt to call your credit card company to let them know you will be in the Dominican Republic so they don't put a 'hold' on your card.
If you bring kid, there is a kids area, with great staff that paly and babysit your kids if so desired. They looked to be having lots of fun from what we saw. I would definitely put my kids in it for a day..
The entertainment team is great.....shows everynight.....dancers, magic shows, mini circus shows.....fun. Lots put on by the entertainment team through out the day.....contests......you can win certificates and door prizes (hats, t-shirts, rum!). WE REALLY ENJOYED OUR WEEK THERE AND WOULD DEFINITELY GO BACK!
There were weddings everyday......the resort has 620 rooms ,so it is not one one of those huge resorts that get so crowded. There is also a Spa for those of you that enjoy that kind of thing. We didn't use the Spa, but went in it to look.......very nice and other people said they were treated like king and queens!
Over all assessment: EXCELLENT!

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  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmonnier021, Manager at Dreams Punta Cana Resort & Spa, responded to this review, May 24, 2011
Dear Reviewer,
First of all, Thank you for a so good and very precise review about your home away from home, on behalf of all our employee I would like to thank you again for taking the time and sharing this review with all our friends on Trip Advisor, your review and every detail of your stay was definitely the Dreams line… We hope to host you again in a near future and follow to improve more and more every day for getting much closer to the “EXELENTE” like we say here.
All the staff of Dreams are waiting for you here in Your Home Away from Home.
Sincerely yours
Florian Monnier
Resident Manager
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Long Island City, New York
1 review
5 of 5 stars Reviewed May 21, 2011

the hotel is amazing, the service is excellent, entertainment team is the best especially JC. Staff is always so happy, shows are great, food is great, wouldnt g anywhere else for a vacation. Dreams is my 2nd home<3 cant wait to return!! see you soon.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmonnier021, Manager at Dreams Punta Cana Resort & Spa, responded to this review, May 24, 2011
Dear Reviewer,

On behalf of all the staff of Dreams Punta Cana I would like to thank you for taking the time to write and share your memories of your vacations here in your home away from home, we are allready waiting for your and hoping to host you in e better way for your next stay.
Kind regards from the sunny Dominican Republic,
Florian Monnier
Resident Manager
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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 19, 2011

And I mean the good kind of dream that you dont want to wake up from. Ive stayed at many resorts before but this one has by far some of the best staff ever. RAUL, ERICK, ANIBAL, DOMINGO, WILKIN, ALEXANDER and ISABEL just to name a few were all great. They went above and beyond to make sure we had an amazing time from the minute we walked in the lobby on Thursday to minute we walked out on Monday.
There are many great things about this resort but the incredible staff is definitely what made our stay special.

  • Stayed May 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmonnier021, Manager at Dreams Punta Cana Resort & Spa, responded to this review, May 20, 2011
Dear Reviewer,

On behalf of all our Dreams Team we would like to thank you for taking the time to write and share your great moments here in your home away from home. Your review will help us in improving our properties and make your vacations even better; we hope to host you again in a near future and making more great moment with you and all your friends and families.
Kind regards, your Dreams Team
Florian Monnier
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed May 19, 2011

I want to give thanks to the entertainers such as Ramfy, Erick, Isabel and their boss Melvin. They were great at keeping us smiling. Most importantly, the bartenders, Israel Domingo, Anibal, and Wilkins...that made sure that we were always having fun yet safely. I was extremely happy with the cleanliness and the appearance of the hotel. Definitely will return to Dreams.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orangeville, Canada
1 review
5 of 5 stars Reviewed May 19, 2011

amazing entertainment team and dancers... Ranfi and Erick are awesome!! Join in the games they are a lot of fun!! Shows are good... traveled with my sister and a friend, we had a great time, went to the disco a couple of nights, spent most of our time at the pool by the swimup bar or on the beach, we joined in a bunch of the pool side games and had a lot of fun... Excellente!

  • Stayed April 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaretp76, General Manager at Dreams Punta Cana Resort & Spa, responded to this review, May 20, 2011
Dear Reviewer,

Thank you for the time taken to post your review. We greatly value all our guests' opinions and feedback.
We always look for opportunities to take care of our guests by offering a memorable holiday; it pleases us tremendously to know that you had an amazing experience while vacationing with us.

Kind regards.
Margarita Polanco
General Manager Assistant
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bronx,NY
1 review
5 of 5 stars Reviewed May 18, 2011

This was the first trip me and my fiance ever took. The resort is beautiful! The beach is amazing! The service is remarkable! The food and DRINKS have a variety an are EXCELLENT! A lot of activities to be done which are great and FUN! We have no regrets and no complaints. I would love to go again some day. They even have beautiful parrots and peacocks within the resort which are very colorful and pretty animals. We loved it. It was just amazing! The spa was incredible, they treat you like royalty!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fmonnier021, Manager at Dreams Punta Cana Resort & Spa, responded to this review, May 19, 2011
Dear reviewer,

On behalf of all your Dreams Team, we would like to thank you for taking the time to share and write your comment for all, it was our pleasure to received you here in your home away from home, about our friendly friends here at the resort it’s our little paradise for them and we take care of them, parrots, birds, flamingos, peacocks, turkey, fish, gooses and more all around the resort, on our garden tour, we also pass by our “duck lake” (close to the jogging treck), were we try to protect them, and soon we will have a few new friends coming and we are sure that when we will have the privilege to host you again, you will be able to see them all around.
Kinds regard, Your Dreams Team
Florian Monnier
Resident Manager
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Additional Information about Dreams Punta Cana Resort & Spa

Address: Playas Uvero Alto - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Punta Cana
#12 Casino Hotel in Punta Cana
#21 On the Beach Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#27 Luxury Hotel in Punta Cana
#31 Family Hotel in Punta Cana
#42 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dreams Punta Cana Resort & Spa 4*
Number of rooms: 620
Official Description (provided by the hotel):
Secluded in a lush tropical paradise, Dreams Punta Cana Resort & Spa features one of the largest free-form swimming pools in the Dominican Republic, stretching from the lobby all the way down to the pristine beach. ... more   less 
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Also Known As:
Dreams Punta Cana Hotel Punta Cana
Sunscape Beach Punta Cana
Punta Cana Sunscape Beach
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Dominican Republic

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