We stayed at this property for the 3rd time in April 2014 just getting around to writing this review. We had been very happy here in the past. This time...not so much!
Having stayed at
Bahia Principe's over 30 times we knew to email ahead with dinner reservation requests and room requests. I emailed at least 10 times and no reply at all. Finally I emailed Bahia Principe Corporate office and eventually heard back from a manager from this resort. I think it is wonderful that Bahia's have always given this little perk to past guests as a way of keeping them loyal and thanking them for that loyalty. We have done this numerous times at Bahia Principe's and really appreciate the efforts normally made by management. Well this time..Bahia Principe Bavaro could care less if you were a past guest or any guest at all! They did not make our dinner or golf reservations and had no idea what I was talking about when we arrived. We could live with that but I booked 2 rooms - one for myself and husband and one for our 2 teenager sons. It was very important to us to have rooms close to one another so that we could adequately supervise the teenagers. Once again, I showed the front desk the emails that were sent to us from Management and they wouldn't even acknowledge them! Not only that we had to wait for 9 hours for our rooms to be ready! At 6 pm they finally said "the maids took so long because they were preparing a special surprise for you since you've been here before." Well, there was no "surprise except that we found a dirty room that people were just leaving angrily and telling us "Good luck..you will not get any sleep here!" Our suprise was a bull dozer 8 feet away from our window! That was bad enough but they put us in 2 different buildings right next to a construction site! We did not get off to a good start with this trip at all! But being experieced travelers we know there can be glitches and were determined to get this worked out and have a great vacation. Back to the front desk we went only to get ignored..I am not kidding..Nobody wanted to help us! Other guests from the same building were there complaining very loudly. I know that yelling and being rude is no way to get help and we were very polite despite our growing frustration. Being kind and polite only resulted in getting ignored by everyone except the timeshare sales people! They were pests! Eventually we talked to a gentlemen walking through the lobby that I recognized from a previous stay and he spoke to the front desk people for us. They gave us different rooms in another part of the resort (in 2 different buildings!) and told us to "come back tomorrow and we will change the rooms so you can be in the same building. Well we went back 4 times and they never changed our rooms...we just decided to make the best of it.
The resort itself is very well maintained but showing its age. Instead of expanding the resort with new buildings they should renovate what they already have built. The landscapers were working constantly and I have to say they were some of the friendliest workers at that resort.
The bartenders were slow and mostly miserable (even with $1 bills in hand for a tip!)
The food was OK except for the french rest. which was very good.
'THE WORST was the so called entertainment crew. Wow...they were the laziest animation team I have ever seen. They were more interested in touching....yes touching teenage girls..so if you have teenage daughters beware! I saw a few fathers take issue with this and I don't blame them. Some girls may have liked this but it was so obvious that many were very uncomfortable with this constant hugging, kissing, laying down on a lounger next to guests and alway "looking them up and down and oogling them!" It was disgusting!
Not only that they did not run so many of the games that were listed on the agenda. When I asked "Where is water polo today?" They standard answer always was "you missed it" Really? Well they never had water polo all week and even though it was scheduled almost every day. That was how activities went every day. Some days they might have one or two other days the activities people just laid around...literally! They were the biggest disappointment of the whole trip. Normally, we get to know the staff and many we go back to see year after year! I get emails at Christmas time from activities people I met 10 years ago. We are friendly and generous people and we treat all staff members with great respect. I just don't understand how Bahia Principe ended up with these horrible people on the activities team.
Because of all this I will ending my longtime loyalty to Bahia...Adios!
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- Also Known As:
- Gran Bahia Punta Cana
- Grand Bahia Principe Punta Cana
- Bahia Principe Dominican Republic
- Gran Bahia Principe Bavaro Resort
- Punta Cana Bahia Principe
- Gran Bahia Principe Bavaro Punta Cana
- Principe Punta Cana
- Bahia Punta Cana
- Bahia Resort Principe
- Gran Bahia Principe Dominican Republic