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“Ups and downs” 3 of 5 stars
Review of Grand Bahia Principe Bavaro

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Grand Bahia Principe Bavaro
4.0 of 5 Resort (All-Inclusive)   |   Playa Bavaro | Arena Gorda-Macao, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #49 of 100 hotels in Punta Cana
Cliffside Park, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Ups and downs”
3 of 5 stars Reviewed yesterday NEW

Three of us stayed for 7 days. We checked in on a Saturday at 2:00. The front desk was very unorganized and didn't provide any helpful information at check in. For example, it would have been nice to be told at check in that you need to pay $4 per day for the room safe, ir that the pool bar closes at 6 pm. The property was pretty, the food was ok, however for 7 days we could only go to specialty restaurants three times. Book your dinner reservations early as they fill up quickly. The Italian restaurant was good, the BBQ restaurant was ok, the Japanese hibatchi restaurant was very good (too much food). Italian had an appetizer buffet, BBQ was all buffet. The pool near the beach is the most fun one. Each day they bring around animals to take pictures with: monkey, birds, snake, iguana. They have trains to take you around the resort as it is very large. Tues or Weds night is "Boogie Nights" and was a lot of fun. Casino is small and you have to pay for drinks there. Monday and Friday there was a "street fair" on property. Although we had some hiccups along the way, i did have a good time. I personally don't love all inclusives and will probably avoid them in the future.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (791)
Date | Rating
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English first
New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I rated 3 but easily could have been 4. many aspects of the property are 4 but the food is very average, and the desserts at most meals are lacking.
We selected to upgrade to the Diamond club for several reasons when we booked. Closer to the beach and pool, the private restaurant, the towels in the room when we arrive and so on.
So we get there and find out that we get to check in at "The Diamond Club" we don't have to wait at the main desk. That is a plus, and it has AC in this room where we check in.

Lisolotte was WONDERFUL! I cant say enough about her. She is truely a gem at this resort, If I could hire her for my hotel I work at, I would in a second! She took care of everything. Our original rooms were not ready at check in time, however she said we could go look at the rooms. We traveled with 2 girls 20 and 18 and a boy 22. $ adults. We had wanted to put the 3 "kids" in their room, 2 double beds and then the parents. However there was not a room with 2 double beds originally. I went back and Lisolotte took care of it immediately. She moved us along to Hacienda 23, which was real close to the pool, the ocean and the private restaurant.

We ate at the Steak House, the Japanese restaurant, and the Italian restaurant. The steaks were just OK, one of us had a piece of steak as he put it, still had the Nike logo on it it was so tough, but the others had a good meal. Food came out quickly, and had good flavor. Food was plentiful, however it was a little tough to get drinks.

The Japanese restaurant was nice, we had a great time. Food was good, we had plenty of it and a few of us tried the Saki. Which was not bad. They move you to another table to have dessert so they can prep the grill area for the next reservation. (SMART)

We also dined at the Italian restaurant. The appetizer buffet was very plentiful and had a lot of variety. The entrees were very nicely prepared and had great flavor. Wine was always available. I would have gone back here if we had the chance.

The bar staff around the pools were very nice. Let me tell you, a $5 tip in the morning goes a long way. Take care of these guys, they take care of you all day! The only problem I see is they do not have blenders at the bars! They have a limited supply of the frozen drinks, only what is in the frozen machines. We got what we wanted, but the variety of the frozen drinks were a little lacking.

Bloddy mary's in the morning poolside are always nice. Then of course move on to the rum! Beer of course is El Presidente, which is not bad...not my first choice but nice.

The rooms are nice, a little dated but what are you doing in there other than sleeping and showering. Try and get an extra key cared. In order for the AC to work you need to keep a card in the slot at the door. My wife and I were the only ones of the 3 rooms to figure that out right away, hence our room was nice and cold immediately. Any time we had an issue we were able to call the diamond club and it got resolved quickly.

Internet, yes its $40 for the week, if you want o be on line....the kids of course NEEDED it. And you can't share the code, only 1 device is on at a time. The safes yes $40 for the week, but you NEED that. So the cheaper rate you get here at Grand Bahia Principe has some hidden charges, but it is worth every penny.

I/we all had a good time, I am sure when we plan a trip next year we will consider the property, in part due to the service Lisolotte gave us.

I am sure you will enjoy yourselves here if you go. The pools are nice, the ones in the middle on the right side as you go towards the lobby is the best...Quiet, somewhat secluded, the bar is never really busy. it is not so LOUD! like the main pool closer to the beach....

lastly oh yeah, make sure you know some spanish...the staff albeit friendly, their english os somewhat lacking. If you knwo that going in, like we did, it really is not that bad.

Room Tip: Go for the Diamond club, ask for Hacienda 20-23. Those have the best views and less travel
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, 2 days ago
Dear guest,

I would like to thank you for your review regarding your experience in our Resort.
Lisselotte will be happy to know that you appreciated her effort in taking care of you and you will consider to return in part for her excellent service.

It´s a real pleasure that all of you had a good time and you recommend us, thank you!!!

Looking forward to seeing you next year and experience once again a memorable time!!

Greetings,

Vianca Graciano
Bahia Principe Bavaro Resort
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Toronto, Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed our week-long stay at the resort. The food was good, no complaints. Beach was beautiful as expected. Pools were very nice. They have a decent waterpark for kids (10 and under), so-so mini-golf course, etc.
Rooms were a good size. The beds were pretty lousy.
Biggest issue is with the size of the resort. It is HUGE. Probably 15-20 minute walk to go from the lobby to the beach. There are shuttles running to and from the lobby all day/night. Generally they leave every ten minutes or so? But we walked it quite a bit.
We stayed in May 2014, and it wasn't overly busy, so we didn't have any issues with lineups or anything. Just the size of the resort was a bit over-whelming.

If you are looking for a fun beach vacation this fits the bill. If you're looking for more, I'd maybe go elsewhere.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, 5 days ago
Dear Coling,

Thank you for your opinion and we feel good to know that your enjoyed a nice week with good food, beautiful beach and nice pool.

We regret for the impression you perceived for the size of our Resort, but we always take the necessary measure to ensure our guests rest and comfort.

Thank you for taking the time to tell us about your experience and looking forward to welcoming you once again!

Vianca Graciano
Bahia Principe Bavaro Resort
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Wigan, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed from 5.7-19.7.14. After sending a email requesting a complementary upgrade we arrived to find we'd been allocated block 29 which was the Diamond club. Great start!

Food.
Main buffet choice was pretty good bit could be hit and miss if the food was hot enough. Can be really busy at peak time and you can easily find yourself arguing with other guests. Book your a la carte on your first day of arrival or you won't be going.
The a la carte is ok-good but don't expect too much.
If you're in the Diamond club you get to have breaky and dinner in the Santa Fe a la carte restaurant, which was far more civilised than the scrum that is the main buffet or beach snack bar.
Rooms.
As I say we had a Diamond club room which was supposedly slightly better than a standard room. I think it's slightly bigger. Ours had a couple of issues with the fixtures and fittings not working and AC pretty noisy. TFT to get a room near the middle of the complex as you won't have to walk far for either the beach or main entertainment places.
Pools.
There are three main pools. Two in the middle of the complex (one quieter than the other)and the big one near the beach. If your looking for the one near the beach then you need to get your towels on a bed before 8am or forget it. The beach pool can get a bit like an 18-30's in the late afternoons as people consume more alcohol. Mainly our American friends who must insist on reminding you that they come from U-S-A , change the record 'guys'!FFS.
Beach.
Absolutely stunning!! I spent hours walking up and down and never got tired of looking at the white sand and wind swept palms.
There are the local vendors but they don't really hassle too much and most are very polite.
Entertainment.
Daytime consists mostly of excited team members trying to gee the crowd up but there is the usual volleyball, exercise programmes which keep most occupied.
Some of the night time shows were pretty good, such as the M Jackson and acrobats. After that it turns to Butlins.
Gym.
Crap!! For a so called 5* it's garbage, it is not fit for purpose. Too small, not enough equipment and what there was, was breaking down. Rubbish!! Don't bother!!
Other guests.
Mmmmmm well. There's every nationality that descend on this resort. And I'm sure you can imagine what kind of mixing bowl of cultural enlightenment can be gained from 2 weeks of listening to our American cousins that think they're appearing in a soap opera to Russian and Latinos walking around like the mafia. Thank the Lord above I'm British!!
Overall a good time was had but just falls short in some areas.

Stayed July 2014
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, 5 days ago
Dear Thomas,

First of all, I would like to take this opportunity to thank you for share your experience with others on TripAdvisor and highlighting the stunning beach, the good food at the buffet and pretty good shows at night.

On the other hand, I apologize for the difficulties you encountered in your room. I hope that you come back to our property and provide you a better time with us.

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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London, United Kingdom
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Only problem was that hotel was a little too big. We went in July so beach and swimming pool will be very busy in the peck season as it was very hard to get sunny beds after 1100 . Very clean.. Staff let you get on with your holiday, no hanging around to be tipped.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, 6 days ago
Dear client,

Thank you for taking the time to post a review of your recent stay at our hotel and we hope to see you soon in this property to experience again the hospitality and great service of our people.

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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1 review
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We stayed on room 79103 for 6 nights and the bathroom ceiling was leaking water to the bathtub. When we reported it to " guess service " they said they will try to fix it because the hotel was full a there were no rooms available. I had to bathed my 4 years old holding an umbrella during the whole week so the dirty water wont fell over her. The air-conditioning is disconnected in the middle of the night to save energy, that was explained to us by the maintenance person that was sent when we ask the air to be fixed. The house keeping ladies will leave the balcony door open after they did your room because the door has a sensor that when you open it the air conditioning turns off. So when you get to the room it was like an oven. You have to pay 49.99 to get internet for seven days an they promise you can use it all over the complex, lies!!! you have to go to the lobby to use the internet. The check in is at 3:00 pm but the room was not ready until 6:00 pm and when you go to the front desk to complaint the will tell you to go eat to the buffet like we look hungry. The room minibar was suppose to be restock daily with beer and sodas, after two days of empty minibar we ask the house keeping lady who toll us they had not received supplies for the minibar in over two day, when we ask in guess service we were told that was not true. At the end we realized that they have not respect nor know the meaning of what customer service is. After a week of of nobody caring for what was going on I'm pretty sure that someone will take the time to answer this review to try to explained the unexplainable. First and last time in punta cana for us.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, 6 days ago
Dear Alvarez,

Thank you for taking the time to post a review of your recent stay at our hotel. I greatly appreciate all feedback, which give us an opportunity to assess and evaluate our performance.

As you explain the situation you experienced, I only can offer you my most sincere apologies for the inconveniences and for the attitude of some staff, but I assured you that those behavior does not correspond to our daily performance.

We are always at your disposal,

Vianca Graciano
Bahia Principe Bavaro Resort
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Birkenhead, United Kingdom
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel from the 1st -14th June,and can safely say that it was, without doubt, one of the best holidays that we have been on in 20 years .
The staff that we met ensured that we were looked after and were always friendly and had a ready smile on their faces,even the shuttle bus drivers pointed out to us that we had no need to travel up to the main restaurant for our breakfast as there was a restaurant nearby where we could have our breakfast,this may seem trivial to some people ,but to us it just showed that everybody at this resort was involved in ensuring that we were here to relax and enjoy our stay.
We stayed in block 25 and found that this was an ideal location for us as it enabled us to either enjoy the beach nearby ,or we could take a leisurely stroll up to the pools.
We must also thank our maid Yoanny ,as she ensured that our room was always clean and beautifully looked after,anything that we asked her for ,she would do her best to supply us with.
We wondered why people complained about the food ,quality and choice,as we had no problems at all ,in fact we were extremely pleased with the choices in all of the restaurants ,and the breakfast choices ensured that we had a good start to the day.Another of the high standards that we noticed was that each restaurant had hand gel available at the entrance and somebody ensuring that you used it ,top marks in our book
We could go on and on about small details ,but ultimately these created ,for us ,an excellent experience.
We will be returning next year,and we would definitely recommend this hotel to friends and family,which is not something that we normally do,that is how highly we rated this hotel .
There are choices that you can make when booking this hotel(amber ,esmerelda,hacienda),so if you have personal choices about what type of holiday you want to have ,then we would recommend that you check these out before booking.
All in all ,as we have said ,this was probably our best holiday in 20 years and we know that next year we will enjoy it even more as there were some aspects of the hotel that we did not get to enjoy ,our own fault.
One of the most enjoyable things was that no 2 days were the same,that`s ,to us ,an indication of a good holiday.
We had no issues with tipping any of the staff ,and we knew that they were not working for tips ,contrary to some remarks made by some reviewers,the service did not change whether you tipped or not.
There are too many people to mention ,to commend but we say too the management ,we would like to thank everybody for making our holiday the lovely experience that it was.
See you all next June

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, 1 week ago
Dear Alan,

I do not know how to thank you for this kind of comments. All the entire staff will be proud to know that, with their tropical hospitality, they contributed in creating you an outstanding experience with the details and made the best holiday you have had in many years.

It is a pleasure to me find your comment, which pride ourselves with beautiful words.

Looking forward to welcoming you next june.

Regards from Grand Bahia Principe Bavaro!!

Vianca Graciano
Bahia Principe Bavaro Resort
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Additional Information about Grand Bahia Principe Bavaro

Address: Playa Bavaro | Arena Gorda-Macao, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotel in Punta Cana
#38 Romantic Hotel in Punta Cana
#40 Luxury Hotel in Punta Cana
#41 Top resorts Hotel in Punta Cana
#43 On the Beach Hotel in Punta Cana
#49 Business Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Bahia Principe Bavaro 4*
Reservation Options:
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Also Known As:
Gran Bahia Punta Cana
Grand Bahia Principe Punta Cana
Bahia Principe Dominican Republic
Gran Bahia Principe Bavaro Resort
Punta Cana Bahia Principe
Gran Bahia Principe Bavaro Punta Cana
Principe Punta Cana
Bahia Punta Cana
Bahia Resort Principe
Gran Bahia Principe Dominican Republic

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