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“Great hols despite a few issues” 4 of 5 stars
Review of Grand Bahia Principe Bavaro

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Grand Bahia Principe Bavaro
4.0 of 5 Resort (All-Inclusive)   |   Arena Gorda - Macao, Seccion Baigua | Arena Gorda - Macao, Seccion Baigua, Punta Cana, Dominican Republic   |  
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Ranked #49 of 99 Hotels in Punta Cana
Wigan, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
“Great hols despite a few issues”
4 of 5 stars Reviewed July 22, 2014

Stayed from 5.7-19.7.14. After sending a email requesting a complementary upgrade we arrived to find we'd been allocated block 29 which was the Diamond club. Great start!

Food.
Main buffet choice was pretty good bit could be hit and miss if the food was hot enough. Can be really busy at peak time and you can easily find yourself arguing with other guests. Book your a la carte on your first day of arrival or you won't be going.
The a la carte is ok-good but don't expect too much.
If you're in the Diamond club you get to have breaky and dinner in the Santa Fe a la carte restaurant, which was far more civilised than the scrum that is the main buffet or beach snack bar.
Rooms.
As I say we had a Diamond club room which was supposedly slightly better than a standard room. I think it's slightly bigger. Ours had a couple of issues with the fixtures and fittings not working and AC pretty noisy. TFT to get a room near the middle of the complex as you won't have to walk far for either the beach or main entertainment places.
Pools.
There are three main pools. Two in the middle of the complex (one quieter than the other)and the big one near the beach. If your looking for the one near the beach then you need to get your towels on a bed before 8am or forget it. The beach pool can get a bit like an 18-30's in the late afternoons as people consume more alcohol. Mainly our American friends who must insist on reminding you that they come from U-S-A , change the record 'guys'!FFS.
Beach.
Absolutely stunning!! I spent hours walking up and down and never got tired of looking at the white sand and wind swept palms.
There are the local vendors but they don't really hassle too much and most are very polite.
Entertainment.
Daytime consists mostly of excited team members trying to gee the crowd up but there is the usual volleyball, exercise programmes which keep most occupied.
Some of the night time shows were pretty good, such as the M Jackson and acrobats. After that it turns to Butlins.
Gym.
Crap!! For a so called 5* it's garbage, it is not fit for purpose. Too small, not enough equipment and what there was, was breaking down. Rubbish!! Don't bother!!
Other guests.
Mmmmmm well. There's every nationality that descend on this resort. And I'm sure you can imagine what kind of mixing bowl of cultural enlightenment can be gained from 2 weeks of listening to our American cousins that think they're appearing in a soap opera to Russian and Latinos walking around like the mafia. Thank the Lord above I'm British!!
Overall a good time was had but just falls short in some areas.

Stayed July 2014
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, July 23, 2014
Dear Thomas,

First of all, I would like to take this opportunity to thank you for share your experience with others on TripAdvisor and highlighting the stunning beach, the good food at the buffet and pretty good shows at night.

On the other hand, I apologize for the difficulties you encountered in your room. I hope that you come back to our property and provide you a better time with us.

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,733 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (935)
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English first
London, United Kingdom
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 21, 2014

Only problem was that hotel was a little too big. We went in July so beach and swimming pool will be very busy in the peck season as it was very hard to get sunny beds after 1100 . Very clean.. Staff let you get on with your holiday, no hanging around to be tipped.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, July 22, 2014
Dear client,

Thank you for taking the time to post a review of your recent stay at our hotel and we hope to see you soon in this property to experience again the hospitality and great service of our people.

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed July 20, 2014

We stayed on room 79103 for 6 nights and the bathroom ceiling was leaking water to the bathtub. When we reported it to " guess service " they said they will try to fix it because the hotel was full a there were no rooms available. I had to bathed my 4 years old holding an umbrella during the whole week so the dirty water wont fell over her. The air-conditioning is disconnected in the middle of the night to save energy, that was explained to us by the maintenance person that was sent when we ask the air to be fixed. The house keeping ladies will leave the balcony door open after they did your room because the door has a sensor that when you open it the air conditioning turns off. So when you get to the room it was like an oven. You have to pay 49.99 to get internet for seven days an they promise you can use it all over the complex, lies!!! you have to go to the lobby to use the internet. The check in is at 3:00 pm but the room was not ready until 6:00 pm and when you go to the front desk to complaint the will tell you to go eat to the buffet like we look hungry. The room minibar was suppose to be restock daily with beer and sodas, after two days of empty minibar we ask the house keeping lady who toll us they had not received supplies for the minibar in over two day, when we ask in guess service we were told that was not true. At the end we realized that they have not respect nor know the meaning of what customer service is. After a week of of nobody caring for what was going on I'm pretty sure that someone will take the time to answer this review to try to explained the unexplainable. First and last time in punta cana for us.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, July 22, 2014
Dear Alvarez,

Thank you for taking the time to post a review of your recent stay at our hotel. I greatly appreciate all feedback, which give us an opportunity to assess and evaluate our performance.

As you explain the situation you experienced, I only can offer you my most sincere apologies for the inconveniences and for the attitude of some staff, but I assured you that those behavior does not correspond to our daily performance.

We are always at your disposal,

Vianca Graciano
Bahia Principe Bavaro Resort
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Birkenhead, United Kingdom
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 19, 2014

We stayed at this hotel from the 1st -14th June,and can safely say that it was, without doubt, one of the best holidays that we have been on in 20 years .
The staff that we met ensured that we were looked after and were always friendly and had a ready smile on their faces,even the shuttle bus drivers pointed out to us that we had no need to travel up to the main restaurant for our breakfast as there was a restaurant nearby where we could have our breakfast,this may seem trivial to some people ,but to us it just showed that everybody at this resort was involved in ensuring that we were here to relax and enjoy our stay.
We stayed in block 25 and found that this was an ideal location for us as it enabled us to either enjoy the beach nearby ,or we could take a leisurely stroll up to the pools.
We must also thank our maid Yoanny ,as she ensured that our room was always clean and beautifully looked after,anything that we asked her for ,she would do her best to supply us with.
We wondered why people complained about the food ,quality and choice,as we had no problems at all ,in fact we were extremely pleased with the choices in all of the restaurants ,and the breakfast choices ensured that we had a good start to the day.Another of the high standards that we noticed was that each restaurant had hand gel available at the entrance and somebody ensuring that you used it ,top marks in our book
We could go on and on about small details ,but ultimately these created ,for us ,an excellent experience.
We will be returning next year,and we would definitely recommend this hotel to friends and family,which is not something that we normally do,that is how highly we rated this hotel .
There are choices that you can make when booking this hotel(amber ,esmerelda,hacienda),so if you have personal choices about what type of holiday you want to have ,then we would recommend that you check these out before booking.
All in all ,as we have said ,this was probably our best holiday in 20 years and we know that next year we will enjoy it even more as there were some aspects of the hotel that we did not get to enjoy ,our own fault.
One of the most enjoyable things was that no 2 days were the same,that`s ,to us ,an indication of a good holiday.
We had no issues with tipping any of the staff ,and we knew that they were not working for tips ,contrary to some remarks made by some reviewers,the service did not change whether you tipped or not.
There are too many people to mention ,to commend but we say too the management ,we would like to thank everybody for making our holiday the lovely experience that it was.
See you all next June

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, July 21, 2014
Dear Alan,

I do not know how to thank you for this kind of comments. All the entire staff will be proud to know that, with their tropical hospitality, they contributed in creating you an outstanding experience with the details and made the best holiday you have had in many years.

It is a pleasure to me find your comment, which pride ourselves with beautiful words.

Looking forward to welcoming you next june.

Regards from Grand Bahia Principe Bavaro!!

Vianca Graciano
Bahia Principe Bavaro Resort
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Leeds, United Kingdom
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 18, 2014

We have just arrived back on the 13th July 2014. The hotel was great and staff very friendly. The rooms are a good size, and are kept very clean by the maid.
Having read some reports on here i thought the staff would be unfriendly.
During ours stay we didn't find a member of staff that didn't have a smile on there face and try to make you feel welcome.
The beach was fantastic and kept very clean.
The resort caters for all, from quiet area's to areas where the animation team provide fun activities.
The evening entertainment was also very good.
i would also add Stuart the Thomas Cook rep was always on hand to help if you needed.
we found the good to be very good and there was lots of choice, we took full advantage of the al'a'carte restaurants and found them to be a high standard.
Service at the bars was good you didn't have o tip to be served in order.
Fresh beach towels always available daily.
All in all a great relaxing holiday. staff work long hours and hard to ensure you enjoy your break.
Would recommend you when on the Mega Truck excursion to learn about the True Dominican.

Room Tip: Upgrade to Hacienda Club room as they are closer to the beach.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, July 19, 2014
Dear Pauline,

It is an honor and a great compliment for us to forward such wonderful comments to all our staff, who contributed in creating you a fantastic stay with their friendliness, great service and sympathy.

Thanks for your comments and looking forward to seeing you soon at our Hotel for another relaxing vacation. Please feel welcome to contact our Bahia Principe Hotels & Resorts that we will be at your disposal for anything you may need.

I really appreciate that you recommend us!!!

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 17, 2014

Spent 2 weeks here with boyfriend & Family,i'll try keep this short sweet & useful,

This resort is AMAZING!staff constantly working and cleaning, great choice of food and drinks available 24/7, big clean up to date rooms with air con, everything a short distance away ( if your lazy like me you can get the shuttle bus's that constantly run so your never waiting more than 5 mins.)

excursions- all trips are no longer than 30 mins on a bus :-) i was looking forward to the dolphin explorer but was a tad dissapointed with all the waiting around and not being allowed use a camera although my partner loved it! the pirate show & Dr fish trips were absolutely AMAZING the pirate show was so entertaining for adults and kids we had a blast!! and the Dr fish spa day was so relaxing and refreshing great end to the holiday.

reading other peoples bad reviews had me a little worried,I had nothing but great experiences (apart from the terrible evening entertainment lol ) & to the people who gave out stink about this resort are just miserable & looking for faults if you ask me.

Also I felt absolutely no pressure to tip anyone & I didnt apart from the bell boys helping with our luggage (5 dollar tip), I was treated no different from people who left alot of tips.

if your looking to just relax or have adventurous excursions this is the spot,
I wouldnt recommend this to real party people up all night drinking,theres only one small nightclub.

I will 100% be returning to this fab resort :)
Thank you Grand bahia for an amazing holiday & our tour guide Stewart for all your help!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, July 18, 2014
Dear Angie,

First of all, I would like to thank you for recommending our hotel to anyone looking for an amazing time. It is magnificent to read that this has been the best holiday and to know that you will continue visiting this relaxing resort in the future. It is great that you enjoyed so much the excursions you did.

I would like to welcome you in your favorite Resort once again and continue providing the most amazing vacations.

Bahia Principe Hotels & Resorts, a dream in the Caribbean.

Vianca Graciano
Bahia Principe Bavaro Resort
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Richmond Hill, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 17, 2014

Some good, some not so good. The beach is beautiful - soft white sand, clean and well-maintained. The airconditioning in the room was excellent, removing humidity without overdoing the chill. The staff, except for one clerk on the reception desk, were friendly, efficient and willing to put up with my mangled attempts at Spanish. My grandsons loved the shuttle train that cruised the grounds. One of the evening shows we saw was excellent by comparison to most other resorts. Onsite shopping was reasonably priced compared to many resorts. On the downside, the resort nickel-and-dimes on a number of things: $4 US for a wake-up call, and $4 a day to use the security box in the room. The buffet food was mediocre, with good variety in the ingredients but a boring uniformity of the end result. The water park was closed to older children, so my younger grandson didn't go because his brother wasn't permitted. Several other child-friendly amenities were out of service.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viancagraciano, customer service at Grand Bahia Principe Bavaro, responded to this review, July 17, 2014
Dear Bryan,

We would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

Thank you that you found some aspects worth to mention and overall had a good trip.

Greetings from the Dominican Republic,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Bavaro

Address: Arena Gorda - Macao, Seccion Baigua | Arena Gorda - Macao, Seccion Baigua, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#25 Spa Hotel in Punta Cana
#26 Casino Hotel in Punta Cana
#34 Family Hotel in Punta Cana
#38 Romantic Hotel in Punta Cana
#39 On the Beach Hotel in Punta Cana
#41 Top resorts Hotel in Punta Cana
#42 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Bahia Principe Bavaro 4*
Number of rooms: 744
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools Large sun terrace New relaxation zone with Bali beds, sun umbrellas and loungers Pool and beach towels BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts (floodlit for an additional charge), multi-sports court Water activity centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Wedding gazebo 1 buffet restaurant and 17 speciality restaurants Japanese restaurant 10 bars 3 Snack Bars Cocktail Lounge Punta Blanca Golf Club: 18 hole Golf Punta Blanca Golf Club designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino Rooms 816 rooms including two types: Superior Junior Suite and Club Hacienda Junior Suite Room facilities: King size bed or two full size beds Fully-equipped bathroom with hydromassage bath tub, hair dryer and magnifying mirror Sitting area with sofa Air conditioning Ceiling fan Telephone Alarm clock Satellite TV Minibar Coffee-making facilities Safe (additional charge) Ironing set Wifi (additional charge) Club Hacienda Junior Suite (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 Evening Mini Disco Babysitting service (additional charge) Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11-16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Meeting and convention room Personalised menus (for celiacs, diabetics, etc.) Available on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Punta Cana
Grand Bahia Principe Punta Cana
Bahia Principe Dominican Republic
Gran Bahia Principe Bavaro Resort
Punta Cana Bahia Principe
Gran Bahia Principe Bavaro Punta Cana
Principe Punta Cana
Bahia Punta Cana
Bahia Resort Principe
Gran Bahia Principe Dominican Republic

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