O goodness - where do I start ?!?Let me give the reasons --
top 11 Complaints-
1.Right away when I got there I had to wait forever in line to check in and had had 2 others jump in front of me in line , which I know the front desk staff saw but still helped them first before me and the other guests that were in line as we should be.
2- We were told our room would be near the beach , when we got to the room it was at the back end of the property with one bed not two as booked....
3- The shuttle service is not reliable sometimes it comes, sometimes youll be walking forever and they will pass you
4-bell boys are short staffed - we actually dragged our suticases all the way to lobby after waiting 20 min for him when we switched rooms
5-the phones in room didnt work
6-there were DRUNK teens everywhere !!! I understand I went over spring break - but drunk 15-17yr olds screaming all night and at the beach and the pool!!!! and stay away from the "bar " and "disco " its a hot mess of drunk teeny boppers!!!
7- 75% of the male staff checks you out all the time, blows kisses, and talks about you - I do speak spanish , just acted like I couldnt - so I could be entertained by their stupid comments , then I would fire back in Spanish
8-You have to pay for the safe in the rooms !!!! first hotel Ive stayed at like that !
9-THE FOOD IS TERRIBLE !!!!!!!!!!!! thats an understatement!!!!! the reservation only restaurants are ok at the most .....then theres the nasty buffets- from breakfast lunchand dinner it is BAD!!!!!! even with a good buzz - its nasty - the bread is all hard , stale, all the meats are yuck , even the pasta is bad!!!!!! the desserts were cute to look at it - but forget it !!!!!! when u dont it gets worse --- theres the "snack bar" the hamburgers you can bounce, the buns you can use as a weapon, the hot dogs were jelly- powdery like.......even if you upgrade rooms its all the same food!
10- the drinks are bottom shelf !!!!!! DO NOT try any of the wines, worse than boxed wine !!!
11- my email got hacked after using the computers there !!!!!!
Now the pros-
1. Its a clean resort- you can see the staff works hard
2. the ice cream and french fries are ok
I feel bad leaving such a terrible review but it was a bad experience - we could barely eat the food , didnt get to rest cause the screaming teens, staff wasnt too nice - except in the restaurants and buffets the staff worked hard . I have a lot more compliants but these things were what made our "vacation " not good....and Ive traveled plenty and stayed at other all inclusives - I will definitely not be going back to any of these !!!
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