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“Good resort overall, but not 5 star” 3 of 5 stars
Review of Grand Bahia Principe Bavaro

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Grand Bahia Principe Bavaro
4.0 of 5 Resort (All-Inclusive)   |   Playa Bavaro | Arena Gorda-Macao, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #47 of 100 Hotels in Punta Cana
Toronto
Reviewer
3 reviews 3 reviews
44 helpful votes 44 helpful votes
“Good resort overall, but not 5 star”
3 of 5 stars Reviewed December 5, 2012

We were are GBP Bavaro for 1 week in late Nov - early December. The trip overall was good. Here are our thoughts on the good and not so good things about this resort

Good
Beach: nice shallow beach. Not very windy so you can stay out for a long time as we did. The prime spots were taken early, but you could usually find a couple of chairs at any time. The snack bar was close and convenient
Room: good size rooms, cleaned very well by the staff. Minibar was stocked regularly as needed. Bathroom was also nice
Shuttle service: this is a huge resort, and the shuttle service was very regular. That being said, we chose to walk a lot of times just to get some activity! It only takes 8-10 minutes to walk from the beach to the lobby, so its not that far.
Food: standard level for an all inclusive. The main buffet was extensive, lots of fresh tropical fruit. The a la carte restuarants that we went to were good (BBQ grill, French, Steakhouse, Italian). My only complaint about the food is the timing of the main buffet. It does not open until 12:30, so we could not eat a quick lunch before we left the resort at 12:15. No other place was serving food either which is unusual for an all inclusive
Shows: all of them were quite good. The Michael Jackson show was the best!

Not so good:
Diamond Club: You do get separate check in and check out, and 1 extra a la carte but really not sure its worth the additional money. The rooms are closer to the beach if that is important to you. There is no separate area in the hotel, etc.

Watersports: Additional cost unless you want to do this yourself. For example, you can take a catamaran out yourself, but have to pay $35 if you need someone to take you on a ride. Since taking it out myself is not really and option, in effect this is an extra fee. Every other resort I have ever been to has included a person to take you on the ride.

Not a 5 star - the Ambar and Esmeralda are clearly higher end, but all the resorts on the property are classified as 5 star. The Bavaro clearly is not at the same level as the Esmeralda, so why is it also classified as a 5star along with Esmeralda? In my opinion, it is a 4 star resort at most.

Overall though, we had a good experience. Staff was friendly, resort was clean, and weather was warm! If I go back, it will be to the Esmeralda, not Bavaro.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this review, December 7, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Thank you for taking the time to let us know about your experience at our Hotel. We greatly appreciate your feedback as it enables us to continue improving and providing our service for our guests.

Regarding your comments about the timing of the main buffet, we apologize if you felt you did not receive the service you were entitled to. Please be assured that your comments have been already brought to the General Manager and our Food & Beverage staff to give the proper attention. We will take your opinion in the highest consideration.

Thank you for sharing your experience with others on Trip Advisor, we really appreciate that you have taken the time to share your experience and mentioning our friendly staff, good rooms and nice beach.

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taylor, MI
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 5, 2012

My wife and I travelled from Nov. 20-30th and this was our first trip to the beautiful Dominican Republic. Check in and transfer was good as we went booked through Apple Vacations so the process was quick and painless. At check-in we were able to make all our dinner reservations for the weeks stay and given the keys for the room.

Our room was in building 34 in the middle of the complex facing the pool. This is a large resort made up of 5 different resorts in 1 but it very manageable after your first day. There is a trolley system to use if you choose (recommended but not always necessary). Our room was right in the middle so we used it when we didn't have to wait long for the trolley (waits aren't usually more than 5 minutes during the busy times but can be longer during the later hours).

Our room was on the 3rd floor and had a mini-fridge, jetted tub, king bed, balcony overlooking the pool area, robes & slippers....etc. The maid did a wonderful job cleaning the room daily and anything else we needed and had to call for was provided for in a timely manner. The only negative we found about the rooms were that they were dimly lit (we even tried taking the lampshades off but it still left it too dark).

The buffet restaurants for breakfast were great and always stocked with plenty of choices. The Ale-Carte restaurants were all superb. We read lots of reviews about service being slow and this is true but what's the hurry??? You just finished your day at the beach and now its night time and time to unwind a bit. So sit back and relax, the service is not that slow it is in a timely manner. The bar service at all the bars was fantastic and the drinks were great. Don't forget your Bubba Kegs or other special cups because the cups they give are small and the drinks get warm rather quick in the warm sun.

The nightly entertainment shows were O.K. but we don't sit through them as they all tend to be dance shows, and that's not something we enjoy. We do sit through the pre-show entertainment and usually the first 20 minutes of the show then head over to lobby bar to see their nightly drink mixtures of the night. Each night there are 3 different cocktails for you to try if you choose. Why not? It's all-inclusive.....if you don't like it the bar is only a few feet away.

We went to the market several nights for shopping and did lots of bartering for our souvenirs. We found lots of good deals. Also in the market was the casino (went twice) small but entertaining enough to get you by if you feel lucky. and the disco......which was actually decent compared to other resort discos we have been to.

The beach was superb. It was a soft powdery white beach. The water was wavy but still very capable of swimming in (green and yellow flags all days). The staff did an awesome job of cleaning the beach all day long so the sea grass was never an issue. We walked down the beach a few times down to the market (looong walk) but very interesting if you have the legs. Just have your Bubba Keg filled before you leave.

We didn't do any excursions or any sightseeing outside the resort as we just went on vacation to sit and relax on the beach and to swim in the ocean. Overall this was everything we were hoping for and then some. We wouldn't hesitate to return to this resort or recommend it to our friends. If you have any questions feel free to ask and I will try my best to help.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this review, December 7, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We do not know how to thank you for this kind of comments. Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service.

We really appreciate your comments in relation to our great restaurants and nice beach.

It is a pleasure for all of us to hear that we could fulfill your expectations during your stay in our Grand Bahia Principe Bavaro, and be assured that it is wonderful to know that you are considering coming back to our premises.

Looking forward to seeing you soon!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 4, 2012

This is my second time at Bahia Principe. this time I brought my parents and they were also very impressed with the resort as I was. The staff is great, the resort is stunning, the water at the beach is heavenly, and the food variety is excellent! Andy and Elena at the club Hacienda were the best staff I have met. They were very helpful and always ready to answer any questions. They made our stay a wonderful memory!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this review, December 7, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe Bavaro.

As a repeater client your opinion is very important to us. It represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

We are very pleased to read that you enjoyed your holidays thanks to our rich gastronomy, as well as the good service from our employees. Thanks for mentioning Andy and Elena, they will be delighted with your comments.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years.

We greatly appreciate that you have chosen once again one of our Resorts as your holiday destination.

Looking forward to seeing you soon!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millgrove, ON
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2012

First time at Grand Bahia, and to the Dominican,
Beautiful beach, lovely pool areas, lots to do (day or night), great selection of foods, helpful staff, and convenient shuttle services.
Little disappointed at pool closing times, but fully understanding reasons behind it.
We arrived around 11:30 am and were not aware of the 3 pm check in - but we given our wristbands - relaxed - had some lunch, drinks and than taken to our rooms
Rooms were spotless and cleaned before returning from breakfast everyday - how wonderful is that - staff who cleaned our room we never saw - but, the guy who was stocking our mini bar was amazing - even running for our ice, getting a technician for our safe 2 times & help for the phone when it was dead - he was just so friendly and amazing, I wish I could have gotten his name -he deserves a raise..
I have already recommend to friends and will return very soon.

Room Tip: Middle of the resort - centre of everything and its quiet - middle floor facing east for a beautiful...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this review, December 6, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We are extremely proud to have provided you an amazing time at Punta Cana, which reflects the commitment and quality of service we have exhibited through the years.

Thank you for your recent review and for highlighting the good stuff such as beautiful beach, lovely pool areas, good activities, great food, helpful staff, and convenient shuttle services.

We would like to have the opportunity to welcome you once again at our Grand Bahia Principe Bavaro and continue providing the most memorable vacations.

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2012 via mobile

The has been quite the experience. The staff is possibly some of the most charasmatic and wonderful staff (Andy is the greatest). The food is to die for and the drinks are always made to your liking. Sex on the beaches take your cherries and blue lagoons leave you wanting the ocean. Late night snacks by the beach.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this review, December 4, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

It is a pleasure for all of us to hear that we could fulfill your expectations during your stay in our Grand Bahia Principe Bavaro Hotel . We are proud to hear that you had an excellent stay due to the charisma of our staff members. Please be assured that your wonderful comments will be forwarded to Andy.

Thank you for your comments and looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buchs St. Gallen, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

nice hotel accomodation, affectionate reception, good food with different restaurants, nice weather, closed to the beach. Nothing to complain about. short transfer from the airport to the hotel, all inclusive offer very good. Many different pools and poolbars. Every day animation program. Andy and Rosanna of the club hacienda are excellent.

Room Tip: the best place to be,,,,, i`ll be back to bahia principe... club diamond
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this review, December 6, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We are very pleased you enjoyed the all-inclusive program which includes a wide range of delicious food and beverage.

Please be assured that your wonderful comments will be forwarded to Andy and Rosanna.

Thank you for your comments and looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2012

This was my first time staying at the Gran Bahia. We went for a friend's 30th birthday bash with 13 other people. The resort is HUGE! We booked with Apple vacations, and had a private check-in with the Apple concierge. I would definitely suggest booking with Apple. We were able to make reservations at each restaurant easily and had personalized assistance with anything we needed. We were placed in the villas very close to the beach (I would suggest requesting this as it is possible to be so far from the beach you need to take a 'bus' ride to the beach). The resort is so big it's confusing to get around the first day, but not unmanageable.
The rooms were nice enough, clean. In order for the electricity to work you must insert your key into a plate on the wall upon entry. Nice because you don't lose your key (I tend to forget where I set it down), and for the "saving energy" aspect. Bad because it's so humid down there it's difficult to feel cool when sleeping. Staff was great, especially after tipping!!! I was not a fan of the shower, the partition was a bit short and made the entire bathroom wet when using the shower.
The BEACH: Constantly cleaned by staff and with little seaweed on the beach or in the ocean. Beach chairs in good working condition. There is a roped off swimming area with manned lifeguard towers.
The POOL: The same beach chairs at the pool, our crew LOVED the swim up bars. The drinks were typical all-inclusive (i.e. sweet and watered down, some things lost in translation in ordering. If you're particular I would stick to beer, wine or water). Activity staff were engaging and easy to talk to.
The Buffet: The food is mediocre at best. Good service, but if your looking for good food make reservations at the restaurant. We ate breakfast and lunch everyday in one of the available restaurants.
Restaurants: Good food. Fun atmosphere, MUST make reservations. We did not eat at all restaurants but the Dominican restaurant was very good. The Mexican restaurant we frequented daily for breakfast and lunch, food was good and much better than the buffet and the snack bar. The snack bar food is dry and tasteless. The Japanese restaurant was very accommodating of those with allergies and placed our large group in a private room. The BBQ was very good but be sure to visit the actual BBQ portion of the buffet around the corner or you'll miss it!
Karaoke Bar: Fun, GREAT air conditioning! A limited amount of songs available but fun all the same.
Discoteca: Fun, good music late hours.
All in all a fabulous vacation. It is my opinion that you do not visit an all-inclusive resort expecting gourmet food without paying for it. We had a blast, and a vacation is mostly what you make it. I would love to go back and stay in the Ambar section of the resort!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this review, December 4, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention your comments about your recent stay in our Hotel. Guest feedback enables us to continue improving and providing our service for our clients.

We greatly appreciate that you have chosen one of our Resorts for your friend´s 30th birthday. It is a real pleasure to learn that you could enjoy a nice time together during your stay with us.

We are very pleased to hear that you are considering coming back to our premises. Thanks for giving us the opportunity to welcome you once again and continue providing the most memorable vacations.

Thank you for your comments and looking forward to seeing you soon!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Bavaro

Address: Playa Bavaro | Arena Gorda-Macao, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotel in Punta Cana
#38 Luxury Hotel in Punta Cana
#38 Romantic Hotel in Punta Cana
#39 Top resorts Hotel in Punta Cana
#41 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Bahia Principe Bavaro 4*
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Also Known As:
Gran Bahia Punta Cana
Grand Bahia Principe Punta Cana
Bahia Principe Dominican Republic
Gran Bahia Principe Bavaro Resort
Punta Cana Bahia Principe
Gran Bahia Principe Bavaro Punta Cana
Principe Punta Cana
Bahia Punta Cana
Bahia Resort Principe
Gran Bahia Principe Dominican Republic

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