The service in this resort was poor. Very poor, until they realized my boyfriend spoke Spanish. Then the employees were your best friends. We witnessed them treat other visitors terribly though - and heard them say disgusting things about everyone. The bartenders were seen getting wasted every day (except for a very select few), and the drinks were disgusting. A good example was when I ordered a rum and coke. It was a bit too strong, so I asked for more coke. The bartender then took a huge shot and poured sprite in my drink, saying "same result anyway." They were constantly running out of rum and/or vodka, and proceeded to make every drink with GIN. About 2 to 3 days of our trip they had high school interns come and stay at the resort, working as your servers and bartenders. none spoke English, nor knew how to set a table let alone make a drink. It was a mess. then they were practically having sex in the pools and yelling and screaming. not to mention cussing off all the tourists. The music beside the pool was all in Spanish, which would have been fine is 90% of them didn't include the sex sounds of a woman screaming and moaning. There were no pool side activities at all. so it got pretty dull at times. A perk was when a lady there let me plug in my phone to play music for the pool (which she only did because she became friends with my boyfriend and I. everyone else that asked she shot them down). The tourists loved it, and when they found out we were leaving and taking the music with us, they begged us to make copies for the staff there. The food was terrible. Beyond terrible. I preferred not to eat after trying a bite of each item every day. If you missed the buffet, you were out of luck for another 4 hours til dinner. The seafood a la carte we ate at we waited over an hour between our appetizer and main course. The steakhouse a la carte I got my steak BLUE. I nearly vomited on the table. The pool was very dirty... The club played nothing but Russian or Spanish music, so if that's your taste then by all means. The shows we went to were over all very funny and a good treat. Specifically, the staff members that were overall very nice to us and others were Pedro and Osiris. They were exceptional. I heard that they were undergoing construction Let's hope the new and improved version is more than just for your eyes.
- Official Description (provided by the hotel):
- This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean.5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi,Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more less
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