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“Dominican Families invasion on the week-end ,be aware,travelers...” 2 of 5 stars
Review of Memories Splash Punta Cana

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Memories Splash Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playa Arena Gorda | Macao, Punta Cana, Dominican Republic   |  
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Ranked #23 of 99 Hotels in Punta Cana
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
“Dominican Families invasion on the week-end ,be aware,travelers...”
2 of 5 stars Reviewed September 23, 2011

Just came back on the 22-09-2011,for one week,room not ready at arrival given room full of fungus and very smelly blok number 9 second floor double occupancy garden view ,no more rooms available till 4 p.m. had to upgrade to a suite for 140.00 dollars extra, phone not working no towels before 9;30p.m. fridge warm and left overs from other clients,cockeroaches in toilet,flushing good thought.No coffee nor sugar ,curtains fillthy,no incoming calls from first till last day even thought reported everyday reception not functionnal in ansewring early a,m,
. or after midnight,alot of clients robbed in bloccs 8 and nine and rooms at ground level also on the international side pools water yellowish in color better on the french side,employees serving themselves in front of you and before you as soon as the canada grill near beach ,.

Room Tip: WE tried, no way .
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  • Stayed September 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (576)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 17, 2011

I have just returned, travelled for 2 weeks from 30th-May- 13th June.

Here we go:-

The food- Crap!
The rooms- Disgusting ( had 2 move twice, bad fitting door locks, water leaks, dirty floors, damp walls is this enough? I could go on but I will be here forever!
The staff- some were friendly
The location- In the middle of nowhere would need to arrang a Taxi to travel anywhere.
The Beach-Excellent

Summary: The resort is in great need of renovation. The best part of the resort is the beautiful clear blue sea and the loster meal ( which you have to pay extra for but is well worth it).

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 13, 2011

We booked the Club section of this resort knowing that they tend to cater to the people from France. That was fine but we did not know that this would exclude us from taking part in the activities around the pool. Only the French were allowed to partake unless there wasn't enough people then we could join in!!!
The rooms were not to bad considering this is the newest section ??? Had problems with the toilet on the first day called for maintance twice and someone finally showed and fixed the problem. It took me two days to the coffee-maker that was supposed to be in the room.
Grounds were well kept and well tended by the gardners.
Pools were great . The beach was nice and kept clean. The ocean is very wavy and can be dangerous for smaller children or older adults ,still we had fun in the waves, did some boogie boarding one day.
Food was okay, lots of variety at the buffet. The steakhouse was good the Filet Mignon was excellent.
The staff were all great. People have complained the front desk staff were rude and lazy but we did not have any problem with them. The only issue was when we checked in and discovered that they had not given us rooms in the Club that we had booked. We were told that because they didn't have enough guests in that section they were trying to close it. We said that was what we had paid for so we wanted rooms in that section. We were finally given the right rooms but by then all the bell-boys had gone and we had to have one of the Royal Vacation people take us to our rooms on the tram. We put our luggage in the room got back on the tram and returned to the lobby to find out where we could get some food By this time it was well after 11;30pm but the snack-bar on the beach was open so we were able to get something to tide us over till morning.
If you are in the club section you do need to use the tram to get to the lobby and also to get to the beach or any of the restaurants and the disco at night.
Premium drinks are an extra charge and any of the bars. There is a boat bar in the Club section that is a really neat place. You can get your beer and rum drinks all-inclusive until 11pm then you have to pay for them !!!!!! Same beer and rum you have drank all evening but after 11 you pay for them. Couldn't figure that one out !!!!
The casino is not a bad size slots, a few table games only thing is it was empty everynight. My daughter-in-law and i were the only ones in there almost every night. Didn't help us though (LOL)
They do have a teen club that opens from 3pm-6pm and then i think it was 8pm till midnight, NO adults allowed !!!!!!
Weather was okay hot but overcast most of the week. Friday it decided to rain all afternoon and most of the evening but we were leaving so it didn't really matter to much to us.
We found this resort to be boring and too large for our liking. So we would not return here.

  • Stayed May 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Saint John, Canada
1 review
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 16, 2011

We have stayed at several resorts in the Dominican Republic and continue to return to this one. For our last trip we spent three weeks here. Why?

First of all if you are not an international traveler, do not expect of other countries what you would expect from a hotel in Canada or the USA. Not only are the cultures very different, there are simply some things that are not available. For instance. I have heard people complain they could not get a facecloth, something we take for granted will be in a hotel in Canada. However, Canadians and Americans are two of the few cultures that use facecloths. I am European and you don't find facecloths in most European hotels. The simple fact is that most Canadians and Americans could not even afford an all inclusive resort such as Grand Paradise Bavaro if it were located in Canada or the USA yet when in the DR I have witnessed people ranting and raving because of some simple thing that is not exactly like they expect it should be...after all they are paying "good money" for their holiday. Where could you stay in Canada or the USA, eat and drink all you want in a beautiful paradise for that same "good money"....you couldn't. Most of us could not afford such a resort and that is why to my they don't exist here.

In my experience, what I have found is if you don't rant and rave and if you treat your maid and other hotel workers well and with respect you will not only get what you want but it is my experience they will bend over backwards for you.

Now why do we continue to go back to Grand Paradise Bavaro? We like the size of the resort. We have been to "fancier" resorts but the food has been better at Grand Paradise with a better selection in the buffets. The resort is small enough that the staff get to know you and call you by name....an impossibility at some of the other resorts we have stayed at. When you go back a second time those acquaintances develop into friendships. Needless to say after 6 trips we know many of the staff and they treat us like kings and we try to do the same by treating them to some of our Canadian treats. Add to that, Grand Paradise is located on a beautiful beach and even during peak seasons we have not had any trouble getting chairs on the beach though at times it may take some searching.

Finally, if you go to this resort and you do have any trouble, I would recommend instead of ranting and raving that you nicely go to guest services and present your problem. If it is not looked after within a reasonable amount of time, go back and ask to speak to the manager of guest services. I know the manager and I can assure you that she is more than willing and wanting to make your stay a wonderful memorable experience.

This is the resort I have recommended to my family and friends. I have not had any of them return home disappointed.

The only one warning I would state is do not join Royal Holiday Club, which has an office located on the resort. If you want VIP service then ask the sales manager for Amhsa Marina's own Club which had been know as VRC. I have belonged to both. My experiences with Royal Holiday have been painful while with VRC, I have never been disappointed. Contact info for them is. Amhsa Marina Hotels & Resorts
T 809.562.7475 Ext 307 - 809-732-5441/5446. If you do decide on Royal Holiday do yourself a favour and google them first.

I should add that this past visit my I traveled with Santa and a couple of elves. We had sooo much fun handing out candy canes at the resort. See attached photos.

One final note...I rated the resort compared to the other resorts I have been to in the DR. The only reason I gave them four stars for rooms and sleep quality is because the rooms are near to the point that they do need some minor renovations...I do mean minor. Some of the reasons for that is that the DR has not had the building codes that we have in Canada and the US thus some minor things likely have never worked as they should have. I know that these renos are in the plans for the resort. Also, it is time to replace some of the mattresses. Again, they are in the process of doing that. When we were there they had just purchased 3000 new pillows and tons of new towels so they are certainly actively trying to keep things up-to-date. You need to remember this resort is on an island and things like mattresses need to be imported and cost more than they do here. When we are paying much less for a room there than here is it any wonder that it takes longer for them to afford to change the mattresses? Please understand, we slept well and I am comparing the mattresses to those you would be accustomed to finding in a hotel here.

For my next trip to the DR, my destination without a doubt will be Grand Paradise Bavaro.

Room Tip: I like the rooms on the beach end
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  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex, Canada
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 5, 2011

I enjoyed my trip, but was disturbed by the way the resort treated the "elite" differently from the "clubbers". There was no coffee pot in the room...they don't put beer in the fridge, because there is a 24hr bar....that bar is the sports bar, and is located at the other end of the resort.....and coffee is not available all the time.

I have been to 2 other resorts, and was not surprised by any hidden charges, but this resort saves the surprises...beware, if you want the good rum, or shooters, you will pay $5 a shot....beer in a bottle...$5....
The phone has a sticker on it that says you can call collect, and there are no service charges...untrue...buy a calling card, and go to the lobby, ask the clerk to call the international operator for you; you will pay $2 for the service, but you will also connect with someone right away, and the calling card guarantees the cost of the call....if you decide to use the phone in your room, you will be charged for each time you ATTEMPT to contact the operator! I sat for 10min after dialing the operator, got frustrated, hung up, and tried again. I was charged for both times, even though I reached no one at the operators end....
There is only one door key per room, and it runs the lights and the air conditioner. So be prepared to wake up anyone sleeping if you have to knock on the door to be let in when you are not the one with the key.
The grounds were clean, the pools always working (there were several pools), and food could be found. Because I didn't travel to the other end of the resort too often, I am unsure if the claim of pizza until 3am was actually true, but there was a grill located near the beach...
The train ran 24/7 making it easy to get to the main lobby. There were shops on the resort, and a lounge. Wifi was located only at the main lobby. There were also computers located in the sports bar, if you didn't bring your own.
I have mixed feelings about the resort...if I had been able to get room service, not pay $20 for the safe, and maybe use the phone without the surprise at the end, I may have been more enthusiastic...most of the staff were helpful and friendly, after a healthy tip....some were not so friendly...bad day???
If you have nothing to compare it to, you won't be disappointed, but I feel that the advertising for the hotel was perhaps "not exactly as pictured".

Room Tip: to party, book club--otherwise, go Elite
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  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kensington, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 14, 2011

This was our first trip, and like others reading reviews,we wondered what exactly were we going to get. We were pleasantly surprised.
We arrived late in the evening of March31. Our check-in was pleasant and quick. We stayed in A2 building in the Club section. Our room was clean with two double beds(we requested a king) and a balcony. Bed was comfortable and the pillows were not lumpy. We were lucky to be over looking the Club pool. The Club section is located at the back of the Grand Paradise Resort,so it is a nice walk to the main resort,or you can take the trolley.
My only complaint about the Club section is that they cater to a French Travel group known as The Lookea Club. They have their own activties directors and guides who plan activities for them and show them around. They take over the pool area,have their own Amphitheatre and then take over the outdoor bar at the Manglar lounge at night.
The staff was pleasant and very helpful. Would like to say our cleaning lady Diovanny was always smiling and would leave little extras in our room just as we left her little treats each day. The grounds keeper in our area, Benny,was shy but easy to get to know. He even asked my husband to help while he cut down coconuts,and then he opened the top of one for us so we could try the fresh coconut milk. Then there was Ana at check-in at the Club lobby. Very polite and very helpful when we needed answers to some questions. The staff at the buffet La Palma were a great bunch. They would set up tea and coffee outside so patrons could get a start to the day while waiting for the breakfast buffet to open. We would fill our coffee cups and walk to the beach for a morning stroll before breakfast. Couldn't complain about the food,as there was plenty to choose from at all sittings(wether it was breakfast ,lunch or supper). We would like to say Marino was our server most days and he looked after us well on each visit.
The A La Carte's were good. We tried 2 during our stay. Couldn't get in to the Cana Grill as it was booked every evening during our stay. So we settled for the buffets as they had a different theme each evening.
Everything was kept clean at the resort and they were busy with repairs,as we just missed Student City by a couple of days and from what we were told, the kids made a mess of things and the staff was busy putting things back in order.
The other part of the resort closer to the beach was nice and we spent some days at the pool area down there and at the beach. The beach was the best,and the water so inviting I hated getting out to spend time on a lounger. Yes,most days you had to go early to stake out a spot either at the pool or on the beach.
There was lots to do if you choose to take part. During our stay we took in the evening entertainment at the Amphitheater,attended a beach Party,watched the Beach Olympics, and took part in stretching on the beach. The staff were great at getting people involved in the activities.
All I can say is that we totally enjoyed ourselves and yes, we would go back. We met some great people on this trip. Next time we will stay in the Main or Premier area of the resort. And we plan on taking our young Adult children with us next time.
We traveled with Sunwing and the service was excellent. And the Sunwing Reps on site were the greatest help to us when setting up an excursion.
And on a last note, our check-out went smoothly and didn't take long at all. Thanks to everybody. Hope this review was helpful.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Region, Ontario
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 3, 2011

Let me say first off.. this resort is not a 4 star hotel, like they advertise. If you get that out of your head you will love it. Don't expect cappuccino's and Morning Glory's for breakfast. Don't expect a bell boy to take care of your bags as soon as you get off the bus to your resort.

We have had these things at other resorts.. but we have payed a lot more. You get what you pay for and more at this place.. you have your choice of three Pool areas. All have their own kids pool,, Jacuzzi jet area's The pool area's all have little pool areas so you have like 3 pools at each section.

We stayed in the club section The called it premier at Grand Bavaro and it was offered by Sunquest. Our room over looked the pool ( we were in building 4) we had a patio, two double beds a desk.. a bathroom and a little walk in closet. Was it in perfect condition? No, but it was acceptable.. clean enough to live with. ( not sparkling) It just wasn't fancy.
I knew in advance not to shower around 6pm and you were fine for water pressure. If you showered at 6 well, so was every one else.. so ya you suffered. But how much time do you spend in your room anyways?

I am mentioning this because I heard allot of complaining from other guests as well as here on trip advisor about the rooms. But lets face it, expect a 3 star resort and you will not be disappointed.

We loved our trip!

Buffet food was decent, The beach snack bar was not bad.. chicken was delicious.
We ate at the Italian restaurant it was terrific.
The international restaurant.. ya not so great..

I will mention this.. the buffet restaurants have 2 seatings one at 6:30pm it ran till 7:30.

At 7:30 the shut everything down.. and you cannot get anything to eat till 8:30. This sort of sucked for us.. by the time we would get back to the room and change and get ready for dinner. it was usually 7:30 so you spent an hour killing time, then at 8:30 you wolfed down supper to have time to rush off to the kids program in the evening. Eating at 6:30 was too early for us and they would turn all the lights off in the restaurant when they wanted you to leave.

So plan ahead. We managed.

Also factor in Travel time.. the shuttle was always full.. so it took allot of time to get any where,.. really it was faster to walk.. so we did allot of walking.

Which reminds me.. Avoid the guys in the blue shirts and golf carts, at all costs. They are very nice and will drive you around any where and every where.. they will not ask for tips.. but they are the Time share guys and they are every where. They will sucker you in!
the 5 mins you save walking will cost you 3 hours in a time share presentation. The gift sucks too! I had the worst massage ever and the ladies were rude. Avoid your trip and your vacation will be that much better!

Our 5 year old daughter Loved the kids program! they would pick her up in the morning at the buffet. Take her to the club with all the other little ones, till lunch time.. drop the kids off to you at the beach, and Pick them up again from 3 till 5 pm. Then at 8 pm they had activities for the kids to do, which my daughter will remember for ever. Little fashion shows, mini disco's, Movie nights.. she was in heaven. We usually tipped the girls about $5.00 a day and they treated her like a princess.

The Beach.. well there is nothing to say but Amazing! talk about a tropical paradise.
we did not find it hard to get a chair on the beach.. the water was warm, The Sandy beach was lovely. We would tip the wait staff so had no problems getting drinks, we did not feel they were watered down at all. Loved loved loved the beach. I would go back just to hang out on that beach all day!

Service, was incredible! all the workers work so hard, and they are so happy to serve you.
The animation staff were all terrific, I just can't say enough nice things about them. The bar and restaurant staff ( with the exception of the international restaurant) all went out of their way to ensure you enjoyed every moment off your trip.

would we go back this resort.. Yep for sure! We had a terrific deal on our trip, for what we payed we got great value for our dollar. Maybe next time we could go for two weeks.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
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Additional Information about Memories Splash Punta Cana

Address: Playa Arena Gorda | Macao, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #23 of 99 Hotels in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Memories Splash Punta Cana 4*
Number of rooms: 525
Official Description (provided by the hotel):
This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean.5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi,Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more   less 
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