We booked the Club section of this resort knowing that they tend to cater to the people from France. That was fine but we did not know that this would exclude us from taking part in the activities around the pool. Only the French were allowed to partake unless there wasn't enough people then we could join in!!!
The rooms were not to bad considering this is the newest section ??? Had problems with the toilet on the first day called for maintance twice and someone finally showed and fixed the problem. It took me two days to the coffee-maker that was supposed to be in the room.
Grounds were well kept and well tended by the gardners.
Pools were great . The beach was nice and kept clean. The ocean is very wavy and can be dangerous for smaller children or older adults ,still we had fun in the waves, did some boogie boarding one day.
Food was okay, lots of variety at the buffet. The steakhouse was good the Filet Mignon was excellent.
The staff were all great. People have complained the front desk staff were rude and lazy but we did not have any problem with them. The only issue was when we checked in and discovered that they had not given us rooms in the Club that we had booked. We were told that because they didn't have enough guests in that section they were trying to close it. We said that was what we had paid for so we wanted rooms in that section. We were finally given the right rooms but by then all the bell-boys had gone and we had to have one of the Royal Vacation people take us to our rooms on the tram. We put our luggage in the room got back on the tram and returned to the lobby to find out where we could get some food By this time it was well after 11;30pm but the snack-bar on the beach was open so we were able to get something to tide us over till morning.
If you are in the club section you do need to use the tram to get to the lobby and also to get to the beach or any of the restaurants and the disco at night.
Premium drinks are an extra charge and any of the bars. There is a boat bar in the Club section that is a really neat place. You can get your beer and rum drinks all-inclusive until 11pm then you have to pay for them !!!!!! Same beer and rum you have drank all evening but after 11 you pay for them. Couldn't figure that one out !!!!
The casino is not a bad size slots, a few table games only thing is it was empty everynight. My daughter-in-law and i were the only ones in there almost every night. Didn't help us though (LOL)
They do have a teen club that opens from 3pm-6pm and then i think it was 8pm till midnight, NO adults allowed !!!!!!
Weather was okay hot but overcast most of the week. Friday it decided to rain all afternoon and most of the evening but we were leaving so it didn't really matter to much to us.
We found this resort to be boring and too large for our liking. So we would not return here.
- Official Description (provided by the hotel):
- This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean.5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi,Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more less
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