I enjoyed my trip, but was disturbed by the way the resort treated the "elite" differently from the "clubbers". There was no coffee pot in the room...they don't put beer in the fridge, because there is a 24hr bar....that bar is the sports bar, and is located at the other end of the resort.....and coffee is not available all the time.
I have been to 2 other resorts, and was not surprised by any hidden charges, but this resort saves the surprises...beware, if you want the good rum, or shooters, you will pay $5 a shot....beer in a bottle...$5....
The phone has a sticker on it that says you can call collect, and there are no service charges...untrue...buy a calling card, and go to the lobby, ask the clerk to call the international operator for you; you will pay $2 for the service, but you will also connect with someone right away, and the calling card guarantees the cost of the call....if you decide to use the phone in your room, you will be charged for each time you ATTEMPT to contact the operator! I sat for 10min after dialing the operator, got frustrated, hung up, and tried again. I was charged for both times, even though I reached no one at the operators end....
There is only one door key per room, and it runs the lights and the air conditioner. So be prepared to wake up anyone sleeping if you have to knock on the door to be let in when you are not the one with the key.
The grounds were clean, the pools always working (there were several pools), and food could be found. Because I didn't travel to the other end of the resort too often, I am unsure if the claim of pizza until 3am was actually true, but there was a grill located near the beach...
The train ran 24/7 making it easy to get to the main lobby. There were shops on the resort, and a lounge. Wifi was located only at the main lobby. There were also computers located in the sports bar, if you didn't bring your own.
I have mixed feelings about the resort...if I had been able to get room service, not pay $20 for the safe, and maybe use the phone without the surprise at the end, I may have been more enthusiastic...most of the staff were helpful and friendly, after a healthy tip....some were not so friendly...bad day???
If you have nothing to compare it to, you won't be disappointed, but I feel that the advertising for the hotel was perhaps "not exactly as pictured".
- Official Description (provided by the hotel):
- This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean.5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi,Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more less
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