My family of seven booked the resort 12/15 - 12/20/13. This was right before the busy season and we basically had the entire place to ourselves. The resort is beautiful. The food, service, and drinks were great. However, we initially had a problem with not getting the 2 suites we originally booked. The next day the manager (Mr. Mateo) offerred a suite close to what we originally booked and more than made up for the initial disappointment. The problem was that we were not charged the price that our confirmation indicated. After numerous attempts before leaving and via email (and attempted phone conversations), the resort has refused to honor the reservation confirmation. Being that we were traveling with a large group, pricing was a great concern for booking this vacation. If not for that, I would award an Excellent rating. I still recommend this resort, as I mentioned, I have no complaint other than the pricing issue. Be sure to check your confirmation against your bill before signing on the dotted line. It has cost me a great deal of money.
- Official Description (provided by the hotel):
- Alsol Luxury Village is located at only 10 minutes from the Punta Cana International Airport in the biggest and most luxurious marina in the Caribbean, surrounded by the famous white beaches of Punta Cana and Cap Cana. Alsol Luxury Village is an impressive luxury resort complete with 299 suites of all different sizes and decorated with premium materials and designer furniture to give a true Mediterranean feel.Luxury suites may vary in size and style, but all rooms are designed with innovative architecture, high quality finishes and beautiful decor. For the most demanding we even have luxury suites available with a private swimming pool. The Resort has a variety of beautiful panoramic views with several categories of suites of different sizes.Comfort, convenience and elegance – these elements reflect the beautiful lifestyle of the Alsol Luxury Village. Guests can enjoy a superior level of service while enjoying the five thematic restaurants, ars, four pools, a Dominican style Chapel for weddings and Sunday Mass, a state of the art fitness center with Finnish sauna and other exclusive services and activities to satisfy even the most demanding. Guests at AlSol Luxury Village can enjoy the magnificent Punta Espada Golf Club which is considered the top course in the Caribbean and Mexico, as well as other courses such as Corales and La Cana which are also highly rated, boat rentals, a diving school, activities for children and much more. There are also exceptional event, function and wedding spaces, including a waterfront amphitheater and salons that can be decorated to your personal style. ... more less
- Reservation Options:
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