Well, for what it is worth here is my two cents. I have read through the Terrible reviews and the only things I can agree on is the food and the tram service. We stayed at the Reserve, the service was great, the rooms were cleaned every day with fresh towels in the evenings. I had to ask for the fridge to be stocked everyday, that was a little annoying but not a deal breaker. Maybe the service at the other part of the resort was different. We had 12 people in the group, everyone enjoyed the trip and want to go back.
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