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“First class treatment at a first class resort” 5 of 5 stars
Review of The Reserve at Paradisus Punta Cana

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The Reserve at Paradisus Punta Cana
4.5 of 5 Resort (All-Inclusive)   |   Bavaro Beach, Punta Cana, Dominican Republic   |  
Hotel website
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Hotel amenities
Ranked #3 of 101 Hotels in Punta Cana
New York City, New York
Reviewer
3 reviews 3 reviews
“First class treatment at a first class resort”
5 of 5 stars Reviewed July 22, 2013

Words can barely explain the wonderful time my family and I had is past week at The Reserve at Paradisus Punta Cana. From the minute we arrived to the minute we checked out, every staff member greeted and treated us like the mot important people in the world. Special thanks to Miguel De La Cruz and Diana Rodriguez for making sure we had everything we needed for our weeklong stay.

Alex, from the entertainment crew also ensured that my family had great seats for the wonderful evening shows. Gracias Alex
My kids had a blast at the rock climbing wall with Jose de la Cruz and Jonathan Borilla. It was so much fun, my husband and brother in law decided to climb up too.

The staff of the Gabi Club restaurant and pool area made our stay more enjoyable. Thanks to Jose Reinoso, Luis Vasquez, and Hebruan Ramirez Mercedes for making sure we had everything we needed while we enjoyed fun in the sun poolside.

My family and I have traveled extensively throughout the Caribbean and, overall, this trip is by far the best! Congratulations to all staff for working tirelessly to ensure that we enjoyed our week in Paradise.

Although we are RCI members already, my husband and I were so impressed by the level of service provided throughout the resort, we decided to join the club.
Special thanks to Marisela and Juan for treating us like royalty and welcoming us to the club in grand style.

I highly recommend Paradisus Punta Cana to anyone who wants to get away and escape a little bit of heaven on earth.

Room Tip: I recommend the Reserve but anywhere you stay on this property you will be greeted by happy people w...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, July 25, 2013
Dear Vanessa,

Sunny greetings from The Reserve at Paradisus Punta Cana! Thank you for sharing this review with us.

At The Reserve your journey begins even before your arrival and that is why we feel a great joy knowing that from the moment of check in everything was how it is supposed to be. Our entire crew is excellent and we feel proud of them, because of the intense and passionate work they do every day and for the commitment they put into our guests memorable moments.

You have given us a great gift with this positive comment.

Please do not hesitate to contact us for your next visit; we will be waiting for your return!

Best Regards,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
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Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013 via mobile

We arrived at The Reserve on June 25th exhausted after a long wedding weekend. We enjoyed the buffet at Gabi Beach and walked around a little afterwards to explore. The grounds are absolutely beautiful and you feel like you have stepped into paradise. We spent 8 days and 7 nights and it was hands down our best vacation ever. The service was impeccable and we felt really special. Nikel aka Superman was our concierge and he was very kind and always greeted us with a smile or hello. He and some other ladies even came up and ran a bath for us with rose petals! On our last night he sent up wine and cheese via room service. He was just amazing. We also loved talking to Alexander Lopez the Best!! He is a funny guy and he always made sure we knew about all the shows each night. Mikey Mikey at the beach made sure we had towels and that we always had a cold drink in our hands. Emilio at the bar was fun to hang out with and Frankie at Gabi Beach was really helpful and friendly. Our favorite restaurants was Fuego and LapaLapa! Can't wait to come back and try Passions! We will be back for sure!

-Brian and Meika Mitchell from Atlanta, Ga

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, July 25, 2013
Dear Meika,

Once again congratulations on your wedding! Thank you for choosing The Reserve at Paradisus Punta Cana.

We love honeymoons; we are experts at it because we deeply believe in true love. Our team is always waiting for the great moment to surprise you and give you unforgettable memories.

Your review gave us the certainty that all our associates feel the same passion and commitment to service and for that we will congratulate them, especially to Nikel, Alexander Lopez, Miker Ramirez, Emilio and Frankie.

We will be waiting for you o celebrate your many anniversaries to come!

Best Regards,

Eduardo Perera
General Manager
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Long Island City, New York
1 review
5 of 5 stars Reviewed July 22, 2013

We been to the Reserve 3 times, and the third time proved to be another charm. There were 21 of us all staying at The Reserve and Ovidio and his staff took amazing care of all of us. Mikey/Mikey welcomed us to the beach each morning and introduced our kids to Island livin'. They're still asking us to make them drinky/drinky's the way Mikey made them.

Thanks again to Ovidio, Mikey, Louis, Chef, and Yosemary for making our family trip so much fun!

Bob

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, July 27, 2013
Dear Bob,

Warmest greetings from The Reserve at Paradisus Punta Cana!
Thank you so much for choosing us for the 3 third time, we are very satisfied to read that every time is as good as the last one or better and that Ovidio and Maiker helped your big family to achieve a memorable experience with us.
I already shared your kind feedback with all of the Reserve team and on behalf of each of them I will like to extend you their most sincere thanks.
We look forward for your prompt return.

Sincerely,
Eduardo Perera
General Manager
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Ireland
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 22, 2013 via mobile

We'll come back next year. We have to find out when Alexander Lopez "the best" is working!!! Will not come back without him! We had a wonderful time. Learned to dance Dominican. Make sure you order pineapple juice, rum and licor 43. But don't order 43 of them! Food was excellent in every restaurant. Make sure to stay in the Reserve!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, July 27, 2013
Dear guest,

Thank you so much for your kind feedback. We really enjoyed reading about your experience and the wonderful time you spent learning how to dance and enjoying our delicious drinks.
Alexander and the rest of the associate’s at The Reserve at Paradisus Punta Cana are looking forward for your return and will be waiting for you until your next vacation!
Once again, thank you so much.

Best Regards,
Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida, United States
1 review
5 of 5 stars Reviewed July 20, 2013

We had the most wonderful time at this resort. The staff was and overall experience of The Reserve was First Class Luxury. We wanted to specially thank Diana Rodriguez for being such a charming and genuine young lady, you made our experience unforgettable. I cannot wait until we return to the Dominican Republic and The Reserve. Stay Awesome.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, July 27, 2013
Dear Cesar,

On behalf of Diana Rodriguez and all The Reserve Staff I would like to thank you for your recognition! We really appreciate the time you have taken to write us and we look forward for the opportunity of hosting you again in your next holidays and provide you a lot of more memorable experiences.

Best Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 19, 2013

Being our first visit in the Dominican Republic, we weren't too sure what to expect other than we had heard good things from friends and family. Upon arriving at The Reserve at Paradisus Punta Cana, we were greeted warmly, shown in the right direction to check in and given a welcome drink deemed the "Paradisus". Once we were ready to go to our room, there was a team (literally) of people ready to escort us and provide information along the way about the grounds, dinner reservations and so on. When we arrived in our room, it was truly more than we could have asked for or ever expected. Waiting for us was a dozen beautiful pink roses, chocolate covered strawberries & champagne. All this and we hadn't even been there a half an hour! Our concierge, Fernando, was a doll. He went way above and beyond to accommodate us and answer any and all questions we may have had. He made all of our dinner reservations for us and made sure it was what we wanted. Our favorite dinners were at Vento (which is right at The Reserve), Mole & Aqua. On our last night, we decided to make reservations at "Passion", the six star restaurant on the resort. At first looking at the menu was slightly intimidating because we weren't sure what some of the things were, however the manager of the restaurant, Charles, made sure to explain in detail what every single thing was, even bringing out the chef at the end of our meal. I still can't stop thinking about the out of this world cinnamon caramel ice cream, to die for!!! It was an experience unlike any other and beyond the most AMAZING food we have ever tasted. Although these were our favorites, it's not to say the others weren't great as well, it's just a type of food preference on our part. ALL of the resort staff, from bartenders to maintenance, went above and beyond to make our stay comfortable and make us happy. We can certainly say that while on vacation we felt as "at home" as possible. At Gabi Beach - one of the bartenders, "Little Mike Tyson", put a smile on our faces every day and night. His personality is contagious and fun-loving. My husband couldn't leave without getting a picture with him, behind the bar nonetheless. :) Room service is a must, it was delicious, especially for breakfast!! We also visited the Yhi Spa and had such a relaxing massage together. The facility and staff there are great as well. Overall, we had an amazing time that we will NEVER forget.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2013

Alexander Lopez (The Best) is a energetic person. He will be sure to meet your needs. He goes the extra mile to make sure your trip is wonderful. I would recommend looking for him once you visit!

Albert Gutierrez, works as a concierge, he is very attentive to guests. He will call you daily to make sure your stay is wonderful and you are well taken care of.

Emilio Valdez, is a excellent waiter, he will make drink/food runs for you no matter how far or what you need.

Overall this is a wonderful place to be with friends or family, but the staff treats you like royalty.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, July 27, 2013
Dear guest,

Sunny greetings from Punta Cana! And thank you so much for writing us such a kind review. We are aware that our associates are an important asset to reach our goals which is the satisfaction of our guest and we feel really proud to read the value and recognition that our customers give them.
We will be pleased to make you feel like royalty again by hosting you in your next vacation.

Sincerely,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reserve at Paradisus Punta Cana

Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 101 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Reserve at Paradisus Punta Cana 4.5*
Number of rooms: 170
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