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“Beware of your safety” 3 of 5 stars
Review of Tropical Princess Beach Resort & Spa

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Tropical Princess Beach Resort & Spa
3.5 of 5 Resort (All-Inclusive)   |   Playas de Bavaro | Playa Arena Gorda, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #58 of 100 hotels in Punta Cana
toronto, canada
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
102 helpful votes 102 helpful votes
“Beware of your safety”
3 of 5 stars Reviewed November 6, 2012 via mobile

This was one of the worst hotels I've stayed at in all my years of traveling have I not experienced such harassment by staff if your a young female this is not a place to go
Also there are locals who stay here its seems on the weekend they take over the hotel. Not a safe place beware the sliding doors don't even Lock

  • Stayed December 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,134 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
nashville
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 5, 2012

First of all let me just say that i have been to approx. 36 diff. countries and have exp. alot of ups and downs along the way...I am i guess you would say lower middle class with a twist of country boy to boot..So saying all that ,here is an honest reviews of this hotel..Took my 88 yr old grandmother to this resort whom has health problems but still enjoys going from time to time...She has had lung cancer and hip replace but gets around fairly well.I sent the hotel a request for a 2 bed room on 1st floor approx. 2 months ahead of time...when we got to the hotel they had us on 2nd floor and i ask to be moved to the 1st floor and also ac in our room was not working properly...i was told by the front desk to hold off till morning and we would be moved and in the meantime the ac would be fixed...Well it was never fixed and the next day we were not moved...i went to the front desk and after speaking to them and after talking to a lady named maria we would be moved later that day...Again that didn't happen so i went back and asked to speak to manager...they refused and again maria told me as a matter of fact verbally promised to move us later that day...well not...An influx of locals checked in to the hotel because of some type of holiday weekend deal and therefore we weren't moved but a promise from maria for a monday move was then given...Spoke to several front desk personnel but no one would let me speak to manager...We were never moved and my grandmother hung in there but i would never go back to this place...i do not deal with dishonest people and liars very well...It was a simple matter and they showed no respect to the elderly and could have cared less.....but i will say this...the hotel itself was nice...the grounds well kept...beaches and pools nice...the food was good...location good...all personnel at the hotel were cordial except for the front desk...the room needed deep cleaning but was otherwise ok....killed a few spiders crawling on the walls...the housekeepers were great...i realized they dont have the time to deep clean...thats understandable....but just saying i would find a better place to stay...shop around...and thanks for reading...jim

Room Tip: Don' t stay here....better to be had...
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2012

This was our 3rd time at this hotel and my whole family love it there. We keep going back to the resort as the people working at the resort are very friendly and are always eager to please you.

Rooms: The rooms need some renovations but then it is not a major issue as it is only used at night time only. We had 3 different problems with our room during our 3 weeks stay but Aneudy and Francisco from guest services were amazing and very effective at getting the problems fixed right away. Once the handyman was there in 5 mins and the other times, the problems were fixed when we were not even in the room but enjoying ourselves on the beach. But the problems were fixed the same day.

Beach: Beautiful white sand beach. There are many waves but my children loved them.

Food: We had no problem finding something to eat with the variety of food offered at the buffet. It was always nice to go eat at the buffet where our servers, Ambrorix, Miguel, Wilson and Wanel would always welcome us with a big smile and making sure that we have something to drink. The resort offers food 24 hrs a day. For lunch we would always eat at the snack bars where they offer you hamburgers, baked chicken, fried chicken, pizza, salad, french fries or the creperie where you could have crepes with cheese and chicken and their amazing cheesesauce.

Animation: DJ Wander and DJ Junior are very friendly and they made our stay enjoyable. The music they played always get everyone dancing. Luigi and Ludo, from animation were very good at entertaining us by making us laugh all the time.

Bars: Josue, Gorge, Francisco and Obama are very nice and friendly bartenders. They always welcome you with a big smile and they always remembered our usual drinks. They are also very fast at serving.

We will definitely go back next year.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCP2012, Manager at Tropical Princess Beach Resort & Spa, responded to this review, September 20, 2012
Dear Marie,

We are truly thrilled to read about the wonderful experience you had on your most recent stay here at Tropical Princess.

We are also exceptionally glad to learn that the issues you encountered were resolved in a timely fashion to your satisfaction. In addition, it fills us with great pride to receive you compliments about our hotel, food and personnel, please be assured that your special recognition to Aneudy & Francisco (Guest Service), Ambiorix, Miguel, Wilson & Wanel (Restaurant), DJ Wander, DJ Junior, Luigi & Ludo (Animation), Josue, Gorge, Obama & Antonio (Bar) will be passed on to their person.

We would sincerely like to thank you for taking the opportunity to air your thoughts about our hotel and we will be more than happy to offer you a warm welcome on your next visit to the Princess Hotels.

Yours Truly,

Julio Paulino
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 28, 2012

Not for english speakers. everything is in Spanish. Staff do not speak any english.
Grounds are great. Well kept. Rooms and overall amenaties, terrible!! Smelly, dirty, just nasty!!! Cleaning staff rude, I guess due to the language barrier.

Would not go there again, nor recommend that anyone go there.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCP2012, Manager at Tropical Princess Beach Resort & Spa, responded to this review, September 1, 2012
Dear Tina,

Thank you for taking the opportunity in airing your feedback about your stay here at our hotel Tropical Princess.

In regards to your comments about the language barrier, please allow me to clarify that while there are a few that may only speak Spanish, for example in the case of our housekeeping staff, in all other departments there is a great majority that speak English for it is a natural requirement at our resort.

In reference to the cleanliness, we would like to specify that our cleaning services work around the clock to maintain our hotel tidy at all times, nevertheless we wish to express that it was never our intention to disillusion you at any moment during your holiday and we hope that this experience will not deter you from returning in the future to the Princess Hotels.

Respectfully,

Julio Paulino
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
109 reviews 109 reviews
17 hotel reviews
Reviews in 45 cities Reviews in 45 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed August 14, 2012

Gorgeous complex and the apartments are roomy.
5 of our party fell ill on day 2 of 14 and remained unwell for the duration. Many people complaining of upset stomachs. Being ill meant we couldn't go on any trips.
Not a great deal to deal in the evening. Would recommend the casino. Take the casino buggy to it..
Thomson Rep was never there and we actually only saw him once at our rep meeting.
Beach is gorgeous but does have lots of seaweed on the sand.
Leaky and blocked shower was reported to reception 3 times and never got fixed during our 2 weeks stay.
If i was spending £1400 on another holiday per person it wouldn't be to this place.

  • Stayed September 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCP2012, Manager at Tropical Princess Beach Resort & Spa, responded to this review, August 16, 2012
Dear Guest,

We are very grateful that you took the opportunity to describe your stay here at Tropical Princess and we would like to specify that it was never our intention to disappoint you in anyway.

We are sorry to hear about some of the members in your group having certain stomach issues during your stay, we would like to point out when mentioning the hygiene and cleanliness of our hotel that we are evaluated and inspected monthly by an international company called E-Cristal which is recognized worldwide, however we honestly hope that they have fully recovered and are feeling much better.

In reference to the evening activities, we inform you that we have live shows every night in the main theater after there is usually entertainment held in the lobby until 11:00 p.m. and then the disco opens and last until 5:00 a.m.

On the mention of the Thomson Rep, please be assured that we will be informing their main offices about your concern in hopes to avoid any further inconveniences.

We are truly regretful to have learnt about the technical situation that you had reported 3 times and it was never fixed, we understand that this was an isolated matter which does not represent the normal process flow of our resort.

All in all, we wish to thank you for the compliments on the complex, beach and roominess of our accommodations. We trust that this experience does not deter you from returning in the future to the Princess Hotels.

Sincerely,

Julio Paulino
Resident Manager
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Montreal, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 9, 2012

The family suite was very comfortable for my family of 5. It can accommodate a family of 6 with ease. The beds where comfortable and was able to sleep without problems.
The food was tasty and the selection was there.
The beach during this time of year has seaweed but we expected it. There many waves but my two older kids aged 5 and 7 loved it. The pools where also used and the kids had a great time.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCP2012, Manager at Tropical Princess Beach Resort & Spa, responded to this review, August 13, 2012
Dear Mike,

We would like to thank you for having taken the time to describe your stay here at Tropical Princess and we are thrilled to have learnt that you and your family had a great time.

We deeply appreciate your comments towards our hotel and the fact that you felt comfortable in our family suite. It is always refreshing to hear that we were able to meet the expectations of our guests due to this being our main goal.

Once more, we are gratified by your compliments and we hope that you chose the Princess Hotels on your next holiday in the Caribbean.

Sincerely,

Julio Paulino
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2012

Everything was amazing. I loved it. But i stayed the week of July 24th 2012 and half the hotel was kids from a baseball teams so my question is what competition was it and what was going on? my son got really interested. What teams played?

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCP2012, Manager at Tropical Princess Beach Resort & Spa, responded to this review, August 7, 2012
Dear Monica,

We are thrilled to have learnt that you had such an amazing vacation with us at Tropical Princess since our main objective is to surpass our guest’s expectations.

In reference to your question, during the period you were residing in the Dominican Republic, there was a celebration of a tournament for the League called Punta Cana Baseball League; they hosted teams from Mexico, Venezuela, Puerto Rico, Miami and the Dom. Rep. itself. For more information you can access their webpage puntacanabl.com.

Once more, we thank you for your feedback and we hope to receive you as a guest again at the Princess Hotels.

Respectfully,

Julio Paulino
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Tropical Princess Beach Resort & Spa

Address: Playas de Bavaro | Playa Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#37 Spa Hotel in Punta Cana
#49 Top resorts Hotel in Punta Cana
#52 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Tropical Princess Beach Resort & Spa 3.5*
Official Description (provided by the hotel):
Tropical Princess Beach Resort & Spa has a Caribbean garden atmosphere with shade provided by palm trees, sinuous swimming pools, pleasant huts and all the other ingredients needed for an unforgettable holiday. The incomparable beauty of the beach in Bavaro will be found in this 4 Star hotel, 25 minutes from Punta Cana Airport, with an architecture that complements and integrates into the beautiful environment, the quietness of the spacious light gardens next to the delightful swimming pools for adults and children. Its 164 Superior Rooms and 146 Family Rooms, our Mini and Teen’s Club and minigolf area put us in the perfect place for a happy family holiday. 3 restaurants (main buffet, Dominican and Brazilian), 3 bars and 1 snack, plus the access to the bars and pool of our sister Caribe Club Princess Hotel. The entertaining "Calle Caribena" with a large variety of shops and interesting offers to do shopping more agreeable, full equipped spa, a large selection of daytime leisure activities at the pools in addition to beach activities and water sports are complemented with the access to the Princess Tower Casino (located at Bávaro Princess Hotel) and Areito Disco. Wedding Packages available. ... more   less 
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Also Known As:
Tropical Princess Beach Hotel Punta Cana
Tropical Princess Beach Resort And Spa
Tropical Princess Punta Cana
Hotel Tropical Princess Beach

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