First of all let me just say that i have been to approx. 36 diff. countries and have exp. alot of ups and downs along the way...I am i guess you would say lower middle class with a twist of country boy to boot..So saying all that ,here is an honest reviews of this hotel..Took my 88 yr old grandmother to this resort whom has health problems but still enjoys going from time to time...She has had lung cancer and hip replace but gets around fairly well.I sent the hotel a request for a 2 bed room on 1st floor approx. 2 months ahead of time...when we got to the hotel they had us on 2nd floor and i ask to be moved to the 1st floor and also ac in our room was not working properly...i was told by the front desk to hold off till morning and we would be moved and in the meantime the ac would be fixed...Well it was never fixed and the next day we were not moved...i went to the front desk and after speaking to them and after talking to a lady named maria we would be moved later that day...Again that didn't happen so i went back and asked to speak to manager...they refused and again maria told me as a matter of fact verbally promised to move us later that day...well not...An influx of locals checked in to the hotel because of some type of holiday weekend deal and therefore we weren't moved but a promise from maria for a monday move was then given...Spoke to several front desk personnel but no one would let me speak to manager...We were never moved and my grandmother hung in there but i would never go back to this place...i do not deal with dishonest people and liars very well...It was a simple matter and they showed no respect to the elderly and could have cared less.....but i will say this...the hotel itself was nice...the grounds well kept...beaches and pools nice...the food was good...location good...all personnel at the hotel were cordial except for the front desk...the room needed deep cleaning but was otherwise ok....killed a few spiders crawling on the walls...the housekeepers were great...i realized they dont have the time to deep clean...thats understandable....but just saying i would find a better place to stay...shop around...and thanks for reading...jim

This was our 3rd time at this hotel and my whole family love it there. We keep going back to the resort as the people working at the resort are very friendly and are always eager to please you.

Rooms: The rooms need some renovations but then it is not a major issue as it is only used at night time only. We had 3 different problems with our room during our 3 weeks stay but Aneudy and Francisco from guest services were amazing and very effective at getting the problems fixed right away. Once the handyman was there in 5 mins and the other times, the problems were fixed when we were not even in the room but enjoying ourselves on the beach. But the problems were fixed the same day.

Beach: Beautiful white sand beach. There are many waves but my children loved them.

Food: We had no problem finding something to eat with the variety of food offered at the buffet. It was always nice to go eat at the buffet where our servers, Ambrorix, Miguel, Wilson and Wanel would always welcome us with a big smile and making sure that we have something to drink. The resort offers food 24 hrs a day. For lunch we would always eat at the snack bars where they offer you hamburgers, baked chicken, fried chicken, pizza, salad, french fries or the creperie where you could have crepes with cheese and chicken and their amazing cheesesauce.

Animation: DJ Wander and DJ Junior are very friendly and they made our stay enjoyable. The music they played always get everyone dancing. Luigi and Ludo, from animation were very good at entertaining us by making us laugh all the time.

Bars: Josue, Gorge, Francisco and Obama are very nice and friendly bartenders. They always welcome you with a big smile and they always remembered our usual drinks. They are also very fast at serving.

We will definitely go back next year.

Not for english speakers. everything is in Spanish. Staff do not speak any english.
Grounds are great. Well kept. Rooms and overall amenaties, terrible!! Smelly, dirty, just nasty!!! Cleaning staff rude, I guess due to the language barrier.

Would not go there again, nor recommend that anyone go there.

Gorgeous complex and the apartments are roomy.
5 of our party fell ill on day 2 of 14 and remained unwell for the duration. Many people complaining of upset stomachs. Being ill meant we couldn't go on any trips.
Not a great deal to deal in the evening. Would recommend the casino. Take the casino buggy to it..
Thomson Rep was never there and we actually only saw him once at our rep meeting.
Beach is gorgeous but does have lots of seaweed on the sand.
Leaky and blocked shower was reported to reception 3 times and never got fixed during our 2 weeks stay.
If i was spending £1400 on another holiday per person it wouldn't be to this place.