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“Amazing Trip! Very fun resort!” 4 of 5 stars
Review of Caribe Club Princess Beach Resort & Spa

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Caribe Club Princess Beach Resort & Spa
3.5 of 5 Resort (All-Inclusive)   |   Playas de Bavaro, Punta Cana 23301, Dominican Republic   |  
Hotel amenities
Ranked #55 of 98 Hotels in Punta Cana
Saint John, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing Trip! Very fun resort!”
4 of 5 stars Reviewed March 31, 2014

Just returned from this resort, March 2014. We had a wonderful time it is a very fun place to travel.

Beach: The beach is absolutely stunning! Plenty of chairs and cabanas to choose from. Sand is beautiful, ocean was very beautiful and fun. We spent most of our days here. the animation team is usually on the beach and they are LOTS of fun. Volleyball net available. It is a mix of all ages, mostly middle aged adults but some litre kids and teens.
Pool: The main pool was great, very spacious. The swim up bar provided excellent service, very quick and fun to interact with (especially Fransisco and Roberto). The pool was quiet in the morning and early afternoon. Late afternoon the animation team arrived and put on many different activities. Pool is great for all ages, plenty of chairs available.
Rooms: The rooms we so/so. I would not rate them a 4 star.. more like 3 star. They are very dated with old bedding/curtains/paint/furniture. The rooms were very clean though and room service was great. Bathrooms were also very clean, no complaints. Beds should have more pillows and extra blankets provided. We had an issue with out air conditioning in which it would not turn off so the room was freezing at night. Sleep quality was a little bit poor.
Food/Drink: Food was amazing. 5 star for sure. The buffets had so many delicious options and the a la cartes were great, especially loved the italian and Brazilian. The snack bar was convenient but was not open 24/7 in which it was advertised. The creperie was great, many different options available. All of the bars provided wonderful service with 5 star rating. Premium liquors available with VIP.
Grounds/Landscape: Beautiful grounds, very clean and tidy. There are always staff working hard to keep it clean
Staff: EXCELLENT staff. No complaints! Very accommodating and welcoming.

Overall I'd rate the trip 4/5. My suggestion is to upgrade to the VIP package to get an upgraded room, premium liquor, massage, beach towels delivered daily and access to the Cava restaurant . Would recommend this resort.

Room Tip: My suggestion is to upgrade to the VIP package to get an upgraded room, premium liquor, massage, bea...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,109 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
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Presov, Slovakia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed March 31, 2014

Hotel and the beach is very nice.Staff is smile all the time specially in buffet restaurant.Our first week we was so happy that our room was few steps to pool an beach bar(easy with 11months dougther)but 2nd week it was disaster spring breakers come to hotel.Drunk noice people everywhere.Drank girl vomiting to the rubbish bin and peeing the same time.9.3 they had Beach party by the beach bar untill 23.45 and than drinking in beach bar (4 tables about 150 drunk arrogants)untill 5.00 smashing doors shouting all night long NO sleep..We asked to change our room twice but no hotel is full.Spring breakers are big money for the hotel.If you are looking for nice relaxing holidays please DO NOT go there when students have spring or any holidays in Usa or Canada.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 30, 2014

My husband and I went to this hotel a couple of weeks ago for the March Break and had a wonderful time. Here'a brief evaluation.

Hotel Staff: all pleasant and very helpful. We had no problem communicating with the staff in the lobby as there was always one person who could speak at least French or English.

Hotel room: we disagreed with the 4.5 star rating advertised in the travel agent's flyer; we would give it maybe a 3.5 stars for a Caribbean hotel (which would translate as a 3 stars for a Canadian or US one). As it is the case with many hotels in the Caribbean, it is an older complex so the room we had was not falling apart but could use some revamping; having said that, the room and hotel were very clean and we were happy with that. We know what to expect when we travel in this part of the world.

Hotel grounds: because it is an older complex, trees are big, bushes and flowers everywhere. Very nice! And everything well maintained and cared for. Pools were big and also very clean.

Food: we were more than happy with the buffet. Everything was clean, there was a nice selection of food and the staff was again very helpful. We cannot comment on the à la carte restaurants as we have not tried them.

Beach: lovely, with lots of shade from palm trees and palapas. Do expect to wake up early in high season to make sure you have a palapas for the day.

Entertainment: staff tries hard and shows are ok although a little late for my own taste.

My only negative comment would be that we wish the management had done something about the Spring Breakers being excessively loud at night.

Overall, if you are looking for a wonderful beach, great weather, and a decent place to stay, we would recommend this hotel. It was a good place to spend our holidays and we would certainly go back.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, April 12, 2014
Dear Lyne G

Thank you so much for your review and we are thrilled to hear you enjoyed your stay!!!

It is also nice to hear that you were pleased with the service provided. We continuously do our best to make each and every one of our guest experience pleasant and memorable.

Your feedback with regards to our staff and service is extremely important to us.

In reference your thoughts about our property; we assure you that this is not the experience most of our guests are met with.

In regards to the Spring Breakers being excessively loud at night, we wish to carry our sincere apology for the inconvenient encountered; we normally control this situation and have all guests stand by the rules to preserve the peace during their visit.

We indeed regret that you were not able to enjoy to the fullest. We trust that you realize that it was never our intention to disappoint you in anyway.

All in all, we justly appreciate the opportunity you took to express your feedback about your stay and we hope to host you in the future at the Caribe Club Princess.

Sincerely,


Julio Paulino
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Moscow City, Russia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 29, 2014

I stayed in this resort for 7 nights in March, 2014. Territory of the resort is big, very green and clean. You may go on foot or take a cab to get around inside of the resort. Rooms are big but yet 4 stars level, old furniture. Wifi free of charge is only at the lobby area and is veeeery slow as it is very crowded there always. I loved my holidays in Dominican Republic and I plan to go there once again but yet will not choose this hotel again.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, April 12, 2014
Dear Tatiana L

Thank you very much for the time you spend to write and for choosing Caribe Club Princess. We are glad to hear that you enjoy the hotel grounds and hygiene.

In reference to the Wifi, we really thank you for your feedback about this. We understand that when we have many people connected on the lobby sometimes it gets a littler slowly, anyhow we are working on it. In addiction we appreciate your criticism.

Yet again, we are honestly grateful for having received your feedback about your stay in Caribe Club Princess and it will be a great pleasure to welcome you again.

Best regards,

Julio Paulino
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 26, 2014

After many years waiting for a family holiday we finally decided to go to Punta Cana. The hotel is a very good location with a variety of pools that pleases all sort of people from children to elderly. The Staff was simply amazing! Everyone was always smiling and saying "hola" to you and showing that they cared for you. Eventually we were served nearly by the same people everyday so those people we will never forget. People like Dania in the Buffet Restaurant. She was always singing, dancing, serving you with care and smile. As soon as she saw us walking in the restaurant we would have a table sorted and my beer nice and cold waiting for me. Outstanding! It was always different when Dania wasn't there. Not that it was bad or anything but she made the difference for us. Andris, Johanny, Paulino and Santa were also really good. Always saying hola to us and playing with our son. A very big tap on the back for those guys.

Moving on to the Bar Staff. The first one I met was Darlins(Darlings) and he set the tone straight by engaging with a nice smile and conversation and served great Cocktails. Then Ricardo at the theater Bar and Esteban at the Lobby Bar. Very good guys who knows how to look after their clients. Ricardo always went the extra mile to please me. Then the tops of the tops. The guys at the Pool Bar. Josue and Yonathan, Always always in the lookout for you and giving everyone a good experience by serving fast with great sense of humour and smiling all the way. Also Hector, Carlo, Francisco, Richard. Whenever they were there they carried on with the same energy and happiness as the others.


Then there's the room cleaner Veronica that knew exactly what we wanted and whenever she had the day off we noticed the difference. Very good lady that was always happy to see us.
Also someone that many don't notice or talk, the pool cleaner, Roberto. As he said we were the first people to have a connection with him as nobody ever cares for the pool cleaner. Such a good guy that was very hard to say bye to. Always cleaning the pool happily and if someone made a mess by the pool he would sort it out quickly. Top top guy!!!

Going on to the animation team. Where do I start???? Everyone was incredible. Rony(Mini me), Pablo(Spaghetti), German(Peluche), Francisco, Yanna, Django, Azul(Anna) no words can describe the intensity and energy those guys bring to the Hotel. That's way Maximo called them the 24/7 entertainers. Always lifting and animating everyone, always happy, dancing, playing games, joking around. True true team spirit! They would dance all day and do activities all day and would carry on and on and on doing it with big smiles on their faces. We didn't get to say goodbye to many of them so please send it from us.

The guys from the theater were fun too. Very good dancers and entertainers.

The Food was good. The have a big variety at the Buffet so you could find something you would like everyday. Otherwise like we did. We would pick some items and mix it with Pasta and make the Chefs at the Pasta station happy with a bit of a change.

The only down point of our Holidays was the Reception. They took 2 hours to do the check in. We were coming on a 24h delay because of delayed flight and when we got there at 5pm after losing a day of our holidays already we went to our room at 7:30 pm when the pool and everything was close. The first they gave us wasn't particularly great as there was a crack in the bath and was quite dirty but after complaining within 2 hours we had a new and clean room with a Pool view. Also the guys trying to sell Holiday returns. They were quite pushy and put us off a little bit. you should tell them to back off and let the people go and see them instead of stealing people's time.

Overall we had a fantastic time and definitely would go back there again. We love the Dominican Republic people. They are very similar to the people in my country, Brazil, so for me and my family we felt like home.

We miss all of you guys! You know who you are!

Besos y Abrazos

Rodrigo, Anna & Paulo(Simbita, McQueen)

Room Tip: Don't stay on the ground floor if you want some views. We stayed at the Coralillo building and h...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, April 12, 2014
Roddy2014,

We will like to express our appreciation for having written about your experience here at Caribe Club Princess and we want you to know that your opinion is very important to us.

We are profoundly glad that you were satisfied by the service provide during your stay and wish to extend our gratitude for those comments dedicated towards our staff, food and beverage from the hotel.

We really regret those two remarks about your check in and the bath tub, we assure you that we will take your observation into consideration.

Yet again, we are honestly grateful for having received your feedback and we are looking forward to have you as a visitor in the near future.

Sincerely,


Julio Paulino
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middleton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 25, 2014

A special thanks to the entire staff, thank you thank you, from the minute we set foot in the lobby to the minute we needed to leave I never had to worry about a thing .
We were very fortunate to see how well kept and managed the resort is, its one thing to have wonderful weather which I know they cannot control but to have the outstanding customer service that is provided makes going there again an easy decision.
I want you to know that even with several hundred excited college students having fun for themselves we still were able to find peace and quiet time if needed. The bar staff the lobby staff, the house keeping staff ,the train drivers, the entertainers in the shows, the towel boy, the grounds keepers, the waiters the waitresses, the assistance with information at your front desk ,they are so very friendly and they need to be commended they were all outstanding.
I will always recommend a stay at the Princess to all that want a relaxing resort and professionally operated and I am sure we return.
My family thanks you once again,

Room Tip: No worries if you are not content ask for assistance ,they never say no
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, April 12, 2014
Dear Sully S,

We highly appreciate that you took your precious time to publish your comments and are delighted that you and your family enjoyed your stay at Caribe Club Princess.

It is a great pleasure to hear that you loved the beach of our hotel. Housekeeping, grounds keepers, and food and beverage, train drivers, towel boy, guest service, entertainment team.

We really appreciate your observations of all our staff. It would be a great pleasure for us to let all the personal knows the comments you post on Tripadvisor.

Thank you once again for posting your review and we look forward to welcoming you and your family back in the near future.

Cordially,


Julio Paulino
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubuque, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 24, 2014

There is nothing wrong with Caribe Club Princess! We are not world travelers, but this resort sits near the top of the food chain. My wife and I try to go in with realistic expectations based on reviews and what we have paid and we were not disappointed. As with past reviews I'll give you an honest assessment of what we experienced. I'll probably get a little long as I write it answering the questions we had before leaving. We took 3 children (Boys-13 & 11, Girl-8)

We did buy the VIP option and I think it did help in a few areas. VIP allows you access to top shelf liquor (Absolut/Smirnoff), Miller Genuine Draft bottles, access to one of the "specialty" restaurants (La Cava and El Pescador) at no additional cost, beach towels delivered to your room (no messing with towel cards each day), preferred check-in, 2 beers & 2 cokes in the room in addition to the bottled water, and two-20 minute massages. I never asked for MGD as the Presidente beer was fine. There were a couple of other instances where we asked for something, initially got a funny look, then they looked at our wrist and saw the VIP color and no more questions were asked.

The rooms were fine. Nothing special, but fine. Beds were quite firm. I had emailed prior to going to ask that our 2 rooms be located next to each other and, indeed, they were when initially placed. However, the kids' room did not have working A/C so the next morning I went to the lobby and they moved us in less than 2 hours and only about 3 doors down so we were still close. I do think the VIP option expedited this process.

Restaurants were all good. We never ate dinner in the Buffet during our 6 nights. Reservations were not a big issue once you figure it out. I was able to make reservations 3-4 days in advance. Bars were good. 5 bars open during the day. There is a 24 hour bar for those that need a night cap or early morning fixer.

Beach was awesome. I ran 2+ miles to the south and nearly 2 miles to the north and never saw the end. We could always find chairs and pull them out into the beach for some sun. If you wanted shade under a palapa you'd have to look longer. Plenty of shade options in the pool areas. Entertainment crew was around. Nothing constant, but enough to keep you looking for more. The kids club was active, but we didn't use it a whole lot. The Teen Club will be refurbished soon as it was closed down while we were there. They were repainting. Still got to do the archery and ping pong and mini golf. Mini golf was a little ragged in some areas, but it added to the fun. Shuffleboard should be back up and running by now.

We did have a fair amount of spring breakers while we were there. They were all very cordial and took to our kids very well. The boys played football or catch with them nearly every day. The only issue my wife had was that they would come home from the on-site disco around 2 or 3 and she would hear the doors slamming in the hallway. Me - I never heard a thing.

Finally, language is not a barrier with the staff. Front desk, bars, servers, entertainment crew were all good with english. Maintenance, maids, bus boys, etc. were not as good, but they don't have to be. They will go find someone to help you instead. Enjoy your time at Caribe Club! Feel free to email me with any questions you have.

We used Domincan Quest as our transfer company and booked tours through their rep when he met us at the resort. Tip: Take extra cash for excursions as he told us credit cards get charged 18% when used. Not sure if this is accurate, but they way it worked for me.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, April 11, 2014
Dear DuhawkGreg,

We would like to thank you for taking the opportunity to express your opinion about the experience you had with us here ay Caribe Club Princess.

Thank you so much for your kind Feedback!

We highly appreciate that you took your precious time to publish your comment and are delighted that you enjoyed your stay at our hotel. It is also nice to know that you liked the food and beverages we have to offer to all are guest.

It would be a great pleasure for us to welcome you again.

Best regards,


Julio Paulino
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Club Princess Beach Resort & Spa

Address: Playas de Bavaro, Punta Cana 23301, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Punta Cana
#43 On the Beach Hotel in Punta Cana
#45 Top resorts Hotel in Punta Cana
#48 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Caribe Club Princess Beach Resort & Spa 3.5*
Number of rooms: 355
Official Description (provided by the hotel):
Situated on one of the most beautiful beaches of the Dominican Republic, the famous Higuey beach, and in an area where the beauty of the countryside and the delightful crystalline water, combined with fine and delicate sand, leave visitors with a strong feeling of pleasure and an exceptional sensation of relaxation and peace. Feelings which reveal never-ending possibilities as we stay in one of the marvellous Royal Suites, or allow ourselves to be seduced by the charming Honeymoon Suites, all of which include all conveniences. ... more   less 
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Also Known As:
Caribe Club Princess Beach Hotel Punta Cana
Caribe Club Princess Beach Resort And Spa
Caribe Hotel Punta Cana
Caribe Hotel Princess
Caribe Club Princess Punta Cana
Caribe Club Princess Dominican Republic

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