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“The Best Customer Service Ever” 4 of 5 stars
Review of Caribe Club Princess Beach Resort & Spa

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Caribe Club Princess Beach Resort & Spa
3.5 of 5 Resort (All-Inclusive)   |   Playas de Bavaro, Punta Cana 22000, Dominican Republic   |  
Hotel amenities
Ranked #60 of 102 Hotels in Punta Cana
Columbus, Ohio, United States
1 review
4 helpful votes 4 helpful votes
“The Best Customer Service Ever”
4 of 5 stars Reviewed October 21, 2013

This is my second time staying at this resort. The food was amazing.. Customer service beyond amazing.. The staff was amazing.. Had a wonderful time and I will be back to visit again. It is within walking distance of my favorite taco place Delicia de Bavaro. The disco is a lot of fun. Club Imagine is great too. I would say to watch out for Fransico. He is representative for Sunwing and he is a con artist. He took our money and did not send us a ride to club Imagine. We had to end up paying for a cab to get there around 1:30 am. We were sitting in the lobby waiting since 10:45 pm for our ride. The wonderful people at Imagine gave us our money back and treated us amazing. (Even though it was NOT their responsibility). We ended up having a great time. But as stated, I would NOT give him cash. He tries to make you think you have to give him cash but my cousin and I ended up paying with our bank card. He overcharged us too. We did not realize this until we say our bank statements. He is a fraud and I would go through someone else all together for the excursions.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, November 19, 2013
Dear Guest,

We really appreciate your comment about your stay at Caribe Club Princess. It´s a pleasure to have covered your expectations and hope that we will soon have the possibility to welcome you again.

Kind Regards,

Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,319 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Montreal
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 16, 2013

Ok been here in March 2013, and returned in October 2013...

Check in: fast very friendly.
Room: Really loved it.
Food: very good
Grounds: Clean
Beach: wow
Entertainment: great dancers
Need I say more. Yes I would return to this resort again.

Room Tip: I was in building 1 third floor and always quiet.
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, October 19, 2013
Dear Guest.

Thank you for choosing Caribe Club Princess for your recent stay in Punta Cana. We really appreciate that you took the time to post your feedback and were delighted to hear that you loved your stay in our hotel.

We look forward to welcoming you back soon!

Kind regards,

Community Manager
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Lawrenceville, New Jersey, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 6, 2013

i would def recommend this hotel to anyone we had a blast throw them some tips it will make a big difference the beach bar is amazing and u cant beat the pool bar it was so relaxing dont need to look at any other resort book it!

Room Tip: get the vip upgrade its well worth it!
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, October 12, 2013
Dear Guest,

Thank you so much for your review. We are happy that you enjoyed you stay with us. We would be pleased to welcome you again during your next stay in Punta Cana.

Warm regards,

Community Manager
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Baltimore, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 29, 2013

Eh . . it's just alright
I literally just got back. I stayed a week here [Sat - Sat.]. By Thursday I was ready to go home. Where to begin . . . . You really need to know a fair amount of Spanish here or you won't feel at all comfortable. The grounds are constantly kept up and the place doesn't look bad for its age. The FOOD AND the DRINKS SUCK! All domestic, cheap domestic! Example, hot dogs and hamburgers were not even eaten by anyone even after after they placed them on their plates. The hamburgers are like tire rubber and the hot dogs had all kinds of meat pieces that you can see when bitten into but the flavor was nasty! Most foods in the morning for breakfast were actually still sitting in the serving dishes well into lunch. A lot of the breakfast and lunch offerings did not not appear appetizing enough to even sample. By the way, you will find the same hot dogs and hamburgers at the lunch buffet AND dinner buffet. Staff is friendly and helpful. Upon chech-in I was upgraded to a Jr. Suite. I feel sorry then for those who opted for a regular room. My 'suite' was worn - bed linens were as thin as toilet paper, furnishings were from the 80's ----nothing like the photos. I'm glad I didn't have to pay extra. Other than the beach and pool there is absolutely nothing to do after dinner. Unless you bring along a language translator don't even bother to go to the nightly 'show'. Lastly, the beach sand is NOT white as advertised and the ocean is full of seaweed and 'wood' chips/splinters. BTW, after you get your drink from the pool bar swim away fast. Most people that sit on the pool stools at the bar don't leave for hours . . . why else would you think the water is so warm near the bar! Spend a little more money and stay elsewhere where their staff know more English and the food is edible and the drinks enjoyable.

  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, October 12, 2013
Dear Guest,

Thank you for your review on TripAdvisor. We appreciate you taking the time to post your comments about Caribe Club Princess. All reviews, either good or bad are taken in much consideration by our management.

Best regards,

Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, On Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 26, 2013

It is an old resort needing some TLC (more 20 years). I will not go back. Save your money! no hot water, no water at all. insects in the room, dirt old overly used mattress, mold mold mold every where. Read the reviews! Get smart!

Room Tip: I did not see the Spa.
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, October 6, 2013
Dear Guest,

We are deeply sadden to hear about the experience you had and we wish to extend our sincere apologies for the inconveniences. Our responsible managers have been informed about it.

Kind regards,

Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2013

Great staff ever. Great hospitality. Would definitely stay their again. Alot of loving animals good for the kids. Beach is beautiful.food is really good. Alot of activities for kids and adults. Would recommend for everyone to go

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, October 12, 2013
Dear Guest,

Many thanks for your recent stay at Caribe Club Princess and fror passing on your positive feedback. We are delighted to read that you had an enjoyable time during your stay.

We hope to welcome you back to the our hotel in the near future and wish you all the best.

Warm regards,

Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 25, 2013

We stayed here for 2 weeks in July and had the best time. The hotel itself is amazing and decorated tastefully to Dominican style. The main lobby is huge with some shops nearby and the evening entertainment stage, then there is a 10 min stroll (through lovely forests, with turtles in the ponds and lots of tropical birds) or a 2 min shuttle bus ride to your room. The room was large, comfy bed not many toiletries though, and the balcony was very small. There are 3 pools all of which are a large size, though not very deep, and located right by the beach which has plenty of sunbeds and lovely white sand and palm trees. There are 5 restaurants all of which were really tasty, the mexican was our favourite. Always plenty of food at breakfast lunch and dinner and always varied and tasteful. Staff didn't have very good english so sometimes communication was limited, although they tried hard and cannot fault them, service with a smile always. Evening entertainment was ok, some nights better than others. All inclusive option is ideal and rum and cokes are extremely strong! We done a few excursions whilst here and I would recommend swimming with the dolphins and quadbiking through back roads to a private beach and a natural cave. Amazing! Loved the Dominican and this hotel fitted the bill. Thanks for a lovely stay!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this review, October 12, 2013
Dear Guest,

Thank you for your time to post a review on TripAdvisor. We are truly delighted to hear that you had enjoyed your overall stay with us and were pleased with the service and facilities available at the hotel. It was indeed our pleasure to have you as our guests and hope that we will have the opportunity to welcome you back in the near future.

Kind Regards,

Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Club Princess Beach Resort & Spa

Address: Playas de Bavaro, Punta Cana 22000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Spa Hotel in Punta Cana
#48 Romantic Hotel in Punta Cana
#50 Top resorts Hotel in Punta Cana
#53 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Caribe Club Princess Beach Resort & Spa 3.5*
Number of rooms: 355
Official Description (provided by the hotel):
Situated on one of the most beautiful beaches of the Dominican Republic, the famous Higuey beach, and in an area where the beauty of the countryside and the delightful crystalline water, combined with fine and delicate sand, leave visitors with a strong feeling of pleasure and an exceptional sensation of relaxation and peace. Feelings which reveal never-ending possibilities as we stay in one of the marvellous Royal Suites, or allow ourselves to be seduced by the charming Honeymoon Suites, all of which include all conveniences. ... more   less 
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Also Known As:
Caribe Club Princess Beach Resort And Spa
Caribe Club Princess Beach Hotel Punta Cana
Caribe Hotel Punta Cana
Caribe Hotel Princess
Caribe Club Princess Punta Cana
Caribe Club Princess Dominican Republic

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