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“Bad customer service!” 1 of 5 stars
Review of Caribe Club Princess Beach Resort & Spa

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Caribe Club Princess Beach Resort & Spa
3.5 of 5 Resort (All-Inclusive)   |   Playas de Bavaro, Punta Cana 22000, Dominican Republic   |  
Hotel amenities
Ranked #64 of 101 hotels in Punta Cana
Toronto, Canada
1 review
8 helpful votes 8 helpful votes
“Bad customer service!”
1 of 5 stars Reviewed February 7, 2013

This resort had the worst staff and they were very rude and careless! They made you feel you were disturbing them in their personal conversation. When we ask the front desk for change in $1.00 bills they said they had none, we asked the bell boys same response, we ask the money exchange clerk, same response. The Sunwing Rep. ANNA was in it to make money off of you and charged us more that any other one. We were told to trust our Sunwing Rep.! What a mistake that was!
On a positive note, the dining room staf was awesome, helpful and cared for us, especially Rosary, Angelo and Angelina Garcia. Our room was adequate and Aurelia took good care of us.
The grounds were very well kept and the food was disgusting!
Overall we would NEVER go back to that resort and we are not sure about going back to the DR...
E, Toronto

Room Tip: Rooms away from the pool are quieter but I would not recommend this resort
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  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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English first
Burlington, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 3, 2013

Had a great time at the Caribe Princess in Punta Cana One big Plus for this resort was the family room. It was good to have the extra room when with kids. The one bad thing that stands out was surf at the beach don't know if its like that all the time we went in July but the waves were not children friendly pretty big with a good under tow so it was not safe to let my son who is 8 to go in by himself. Also i noticed no bugs at night

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 3, 2013

We just got back from this trip with our 1.5 year old! NOT GOOD! The hotel was set on a nice area but was outdated. We paid extra for the VIP upgrade granting up domestic and expensive liqueurs and it was very inconvenient. They didn't like serving us, made us sign every time, and half of bars were out of stock! The food was catered to european foods. No bacon, apples or others foods my family enjoys. We were starving!! The AC, Sliding Door, main door for one day, clock, TV, hot water never worked! The bathroom ceiling leaked water from above! Fixed later! Every time we came to our room (for a nap or diaper change) we had to climb 20 stairs with a stroller/toddler and there was always some workers in our room. I felt uncomfortable and wanted to go home! WAISTE OF MONEY! We have been to Puerto Plata, Virgin Islands (st. John), Cancun, Puerto Viarta, Maui and Jamaica. Trust me this was my worst trip by far! If you didn't tip at the restaurant, the servers never brought you coffee or topped it up, never served water or looked at you! You needed to be constantly tipping! Bring your pillows! These were old flat pancakes!

Room Tip: We choose the VIP Suite upgrade and it was bad! My sister's family did the Royal suite (best one...
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nb
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 1, 2013

Met a man in my home town, we decided to go on vacation, get to know each other...could not have chosen a better place..This resort is beautiful, everything is close and the food is great...we loved every minute of this trip, that's when we décided to travel for 2 weeks instead of one because we want to do everything, and eat at every restaurants, ect....
It's been 8 years since then and we've been travelling ever since and are yet to find the same feeleing that we had at Caribe princess.....You will not be disappointed, we are going back for our 10th anniversary...can't wait!!!!!please not that this was 8 yrs ago...had to enter a« date travelled had no choice.

Room Tip: any room is good, this is a small resort so you are not far from anything....we had pool front...we...
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 30, 2013

We stayed for only a week ,but really nice people ,great food and a choice of speciality resturants ( need to Book )
Good pool with swim up bar ,good rooms,plenty of entertainment near the bar or on the beach.
In the evening ,There was always some thing going on at the theatre ,or you could walk to the night club,and for thoses intrested a Little golf buggy will take you to the casino ( played in american dollers)
A noddy train runs round the resort and picks you up or drops you off at the many stops,
Ok so just one thing that annoyed us a bit ,the food in the buffet resturant was only luke warm .

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edam, Noord-Holland, Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 30, 2013

I just want to say that my vacation at Caribe Club Princess was perfect!!! The hotel, the staff and the food are are great. the animation team is the best i've ever seen....Also the beach is really relaxing and you've got the perfect carabien experience.. Going back next year!!!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 26, 2013

I can't say enough about the Caribe Club Princess.We have been vacationing there for the last 11 years and go there for 2 weeks in January and a week in June each year.We always have a good time and are not disappointed.Although and older property compared to others in Punta Cana,this hotel displays a true tropical feel and not a "sanitized" feel as others we have been through for a visit.The newer hotels,once you walk in them you may think you are in maybe Florida or California,but at the CCP it looks and feels like the country you are in.The staff from Reception,Guest Services,Restuarant and Bars are fantastic along with housekeeping.The management people of Mr.Espinal and Mr. Polino are accesable and helpful.The grounds are well kept and the food in all the restaurants and great.Our vacations are very important to us and when we discovered the Caribe Club Princess we found a place where we are comfortable and also at a good value as we are not rich people.I would highly reccomend this resort and have sent some friends there who loved it.

Room Tip: We like to be on the 3rd floor of building 2.The ceilings are vaulted and the rooms feel bigger.Any...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caribe Club Princess Beach Resort & Spa

Address: Playas de Bavaro, Punta Cana 22000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Spa Hotel in Punta Cana
#49 Romantic Hotel in Punta Cana
#53 Top resorts Hotel in Punta Cana
#56 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Caribe Club Princess Beach Resort & Spa 3.5*
Official Description (provided by the hotel):
Situated on one of the most beautiful beaches of the Dominican Republic, the famous Higuey beach, and in an area where the beauty of the countryside and the delightful crystalline water, combined with fine and delicate sand, leave visitors with a strong feeling of pleasure and an exceptional sensation of relaxation and peace. Feelings which reveal never-ending possibilities as we stay in one of the marvellous Royal Suites, or allow ourselves to be seduced by the charming Honeymoon Suites, all of which include all conveniences. ... more   less 
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Also Known As:
Caribe Club Princess Beach Resort And Spa
Caribe Club Princess Beach Hotel Punta Cana
Caribe Hotel Punta Cana
Caribe Hotel Princess
Caribe Club Princess Punta Cana
Caribe Club Princess Dominican Republic

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