The vacation was interesting to say the least. There were several things that went bad impression first thing. We had to walk over to the other side of the resort with our bags. The staff would not take our bags for us so we had to wheel them behind us through the whole resort. When we got to the small front desk, there were other customers in front of us and it took forever. One of the customers was complaining that his air conditioning did not work and had not worked for more than 24 hours. The girl at the front desk stated that as it was Saturday there was no one there to fix it for him. He insisted on being changed to a different room and said he would not leave until he was accomodated as he had complained all this time with no help. We saw him later that night and he got moved to an ocean front room but had to wait for several hours at the front desk before he was moved.
The weather was alright. It was cooler than it should have been and very windy mostly and that made it hard to enjoy the beach. Pretty much like being sand blasted every day. I sat in sweat pants and a jacket trying to just pass the time all day. That was tough. Sitting by the pool was just plain boring and the pool was freezing cold. My boyfriend would not even get in it because it was so cold. They had something that looked like a hot tub at both pools but it was the same temperature as the pool. Cold! So, the one thing that would have been entertaining was miserable. You could barely stand to get in the pool. The beach was beautiful just like I remembered but the water was rough. You couldn't just get in it without fighting the undertow and the waves. I should have taken the hotel reviews under more advisement to. They were right. The beds in the room were very hard. The first room we were in had two twin beds joined together to make a king bed. Nothing like sleeping in the crack! It was also room 201. The room farthest from the beach with a wonderful view of the parking lot. I asked to move. When they actually did move us it was only to the room immediately next door and that room had two double beds still hard as rocks. We couldn't both sleep comfortably in the same bed and woke up every morning stiff with sore hips. The doors to the rooms would not seal and we could hear every noise outside. There were no nonsmoking rooms and EVERYONE was smoking. So, it was pretty much like someone was smoking in the room all the time. Made it miserable to be in the room and almost impossible to sleep. Thank God for earplugs. I slept with them in my ears every night. There were only about 50 rooms but the resort put us on the end by the parking lot and we could here the disco every night. I tried my best on several days to get them to put us down closer to the beach. I thought it would cover up the noise and maybe would we get a room that did not adjoin another room to fix the smoking issue. I even offered to pay more to upgrade rooms but they would not move us or help with the cigarette or noise issue. As so many people were smoking we almost could never get away from it...at the pool...at dinner...at the theater. It was really bad.
The food was good and bad. It certainly was not worth the all inclusive price. One night they served us cheese cubes and soggy potato chips for appetizers while we waited over an hour to be served dinner. One day we waited over an hour and a half to be served lunch at the restaurant that was only available to the Cayenne Beach resort. It was supposed to be exclusive and part of the reason for the high dollar all inclusive fee. We finally left without eating and went to the buffet that served the rest of the resort just to get some food. The buffet was usually very good. The service was alright but often we had to get up and get our own coffee or go after a waiter for drinks. The alcohol was incredibly watered down and anything that was considered American alcohol was not included and you had to pay extra for it.
You would think that the hotel would want to help or accommodate someone when they hurt themselves. After riding back on a 2 hour bus ride with my injured knee from an excursion we went on my knee bent in the same position, I was in a LOT of pain and certainly could barely walk. It was pushing 8pm when we got back and we had limited time to get back to the room and get some dinner. I got off the bus limping and in tears and asked a bell boy for a wheel chair or some help to my room. He told me I would have to go to Medical. He could not give me a wheel chair or get one of the golf carts to take me back to my room literally a couple blocks away. SERIOUSLY! I limped back to my room in an enormous amount of pain.
All in all I would not go back to that resort. The last day we were there, some official looking guy from the hotel stopped us to talk about coming back and booking directly through the hotel instead of coming by timeshare. He said if you book directly, you can pick your room at an inexpensive rate and the all inclusive part is only $38 per person per day. Really! We had paid over twice that for each day for pretty crappy food, watered down alcohol and slow to no service. He had no clue what a fire he started in my belly. I let him have it. Told him what I had been through trying to change rooms, with the lack of good service at the restaurant and no help when I hurt myself. Guess what he did...he rolled his eyes at me and sat down at a near by table and let one of the other staff members continue to listen to me. At least the other staff member offered condolensces. Makes me angry again just thinking about it. I swore to myself that when I got back I would write them a bad review on Trip Advisor. And that is what I am doing. I have never written a bad review of a trip and usually do not complain unless things are really bad.
I had been to Punta Cana before and stayed at the Rui Palace which was an amazing experience. So, I suppose I was expecting something similar. This was in no way similar and though it was a cheaper vacation, it was not worth the time I took off from work to be miserable all week. Next time I will spend the money for a better experience.
- Official Description (provided by the hotel):
- Situated on one of the most beautiful beaches of the Dominican Republic, the famous Higuey beach, and in an area where the beauty of the countryside and the delightful crystalline water, combined with fine and delicate sand, leave visitors with a strong feeling of pleasure and an exceptional sensation of relaxation and peace. Feelings which reveal never-ending possibilities as we stay in one of the marvellous Royal Suites, or allow ourselves to be seduced by the charming Honeymoon Suites, all of which include all conveniences. ... more less
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- Also Known As:
- Caribe Club Princess Beach Resort And Spa
- Caribe Club Princess Beach Hotel Punta Cana
- Caribe Hotel Punta Cana
- Caribe Hotel Princess
- Caribe Club Princess Punta Cana
- Caribe Club Princess Dominican Republic