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“Great Vacation” 4 of 5 stars
Review of Grand Palladium Punta Cana Resort & Spa

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Grand Palladium Punta Cana Resort & Spa
3.5 of 5 Resort (All-Inclusive)   |   C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #50 of 102 Hotels in Punta Cana
Guelph, Canada
1 review
2 helpful votes 2 helpful votes
“Great Vacation”
4 of 5 stars Reviewed May 3, 2014

We had a great time at the Grand Palladium! Our room was great and the food was delicious. There were so many restaurants to choose from! The beach is absolutely beautiful with the white sand and beautiful blue ocean. Thanks Ruben for being so friendly!!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Director General at Grand Palladium Punta Cana Resort & Spa, responded to this review, May 4, 2014
Dear Lisa597,

Many thanks for your preference in selecting Grand Palladium Punta Cana Resort & Spa as your vacation destination. I also would like to extend our gratitude for having shared your experience on this trip and letting future travelers, be aware of our wonderful services and facilities.

I am delighted to hear that it has been an excellent experience. As a service-oriented company our goal is to achieve the total satisfaction of our guests and it is a pleasure to confirm that we have fully exceeded your expectations.

I reiterate our thankfulness.

R. Segarra,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,913 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
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English first
Tonbridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 3, 2014

My partner and I stayed at Grand Palladium Punta Cana in February 2014 and we had a great time, First Choice need to look at their reps and how they advertise this resort as all paperwork says your will be staying at Grand Palladium Bavaro, if you book a 'Garden Room' this is not the case, you will be in the Punta Cana section now if you were lucky like us then your holiday will be great, but some of the people we met had a completely different experience, so a tip nake sure you read what your booking or you may be disapointed.

HOWEVER with all that being said we had a great time and didn't want to go home, all staff were polite and attentive and work hard, animation team or People Of Palladium also do a great job. food was good, as were the named beverages (good to see in an all inclusive), I did not like the face that we could not book the A La Carte restaurants, only those in Royal Suites could do this, it usually ment a long and really unaccepable wait, we tried the Steakhouse, Oriental/Indian and Brazillian which were all nice (apart from the wait to get in)

Pools and beaches were all great and no need to hunt down sun loungers or get up at the crack of dawn.

The rooms were tired and dated but who goes to the Dominican Republic to stay in their room???

One thing to be aware of with some of these trip advisor reviews, some people have been persuaded to provide positive reviews with the names of staff members at this resort to get booked into the restaurants or other assistance, just remember 'If it sounds too good to be true, it probably is.'

All in all my partner and I had a lovely time but due to the problems had by the people we met, I could not recommend this resort to others.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, General Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, May 4, 2014
Dear sevenstripped,

Thank you for having chosen The Grand Palladium Punta Cana Resort & Spa is as the place to spend your vacation as well as for the time you took to post your review. Your feedback is of the greatest assistance to us.

We regret to hear about your dissatisfaction with some of our service; please receive our most sincere apologies for any inconvenience you may have endured. We understand that there is always room for improvements and our guests’ experiences play the key role in this continuous process, which leads us to achieve service of excellence.

I reiterate our apologies for the impression you may have received due to the attitude of some of our staff. This is not in any way the image that we want to project.

Please be advised that our managing team was properly informed about the particular situations you experienced, As a matter of fact, corrective measurements have being settled, since we understand their importance in our continuous effort to improve the quality of guest service.

If your vacation plans towards Punta Cana for a next visit, please let us know; we will be attentive to offer you a pleasant and uneventful stay.


Best Regards,


R Segarra.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Listowel, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 3, 2014

This was our first time here, and it was fabulous! We took some excursion and the staff was over the top with their service!!!! Ruben n Jimmy were awesome!! We are for sure coming back here!!

The train service around the resort made it real easy to get around.

We had a room in the 4000 block close to the beach with an ocean view. Rooms are spacious and very clean.We were on the 2nd floor with the balcony facing the ocean.

Beach was clean with tons of spots to sit and relax with beautiful clear water.

All the restaurants had good service.The only downside was not being able to find out what was closed on certain nights and not being able to reserve a time ,you had to go to the alcarte and add your name or just wait . Just a small thing ,certainly would not stop us from going back.

Pools are clean and well staffed for pool side service .

Can't wait to go back !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Director General at Grand Palladium Punta Cana Resort & Spa, responded to this review, June 21, 2014
Dear cjam65,

Many thanks for your preference in selecting as your destination in Punta Cana. I also would like to extend our gratitude for sharing your experience on this trip and letting aware to future travelers to our destination about our excellent services.

I am delighted to hear that it has been excellent as always. As a service-oriented company our goal is to achieve the total satisfaction of our guests and it is a pleasure to learn that once more we fully exceeded your expectations.

I reiterate our gratitude,

R. Segarra,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed May 1, 2014

The people here are friendly and nice. The beach are beautifull with white sands, the food is delicious, i recomend this resort and definitly will come back soon. The people from the reception are nice and funny like Yicauri, Nicky & Ruben.. thanks for everything...

Room Tip: For me all the rooms are near everythings.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, General Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, May 2, 2014
Dear Guest,

The family of Grand Palladium Punta Cana Resort & Spa is honored in receiving your valuable comments.

We are proud to hear about your satisfaction on this trip as well as with your recognition on the attentiveness demonstrated by many of our staff members during your stay.

They will be very happy to be congratulated and knowing they have surpassed your expectations.

We look forward to have you back soon.

Kindest Regard!

R Segarra.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makkah Province, Saudi Arabia
1 review
5 of 5 stars Reviewed May 1, 2014

Estas son las mejores vacaciones del mundo.las atenciones de nicky .ruben, jimmy , yicauri y michael wilson el maletero estos chicos son los mejores deben imitarlos en sus atenciones. El hotel es espectacular , sus playas . Todo excelente

I had the best vacation in Palladium resort in dominacan republic. Everything was more then 5 star. The stuff who work in that resort very friendly. Will not for get them nicky .ruben, jimmy , yicauri .and I remember when I was sick I got care from Wilson el, he was very nice to me.

ارشح هذا المنتجع بلاديوم في ديمنيكن ريبوبلك من افضل المنتجعات الموجوده في المنطقة خصوصا ان العاملين فيه جدا لطيفين في التعامل . انصحكم بتجربت هذا المنتجع المتكون من العديد من المطاعم المختلفة .الاجواء جدا ممتعة . انصحكم بالتعامل هنا بالدولار الامريكي وعدم استخدام الفيزا .

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, General Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, May 2, 2014
Dear azizalzori,

The family of Grand Palladium Punta Cana Resort & Spa is honored in receiving your valuable comments.

We are proud to hear about your satisfaction on this trip as well as with your recognition on the attentiveness demonstrated by Nicky,Ruben, Rimmy , Yicauri during your stay.

They will be very happy to be congratulated and knowing they have surpassed your expectations.

We look forward to have you back soon.

Kindest Regard!


R Segarra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 1, 2014

This hotel complex is huge and will provide everything you could want from a holiday.
Room wise the garden view rooms are the newest. You have an option to upgrade to a sea view/Jacuzzi room but beware block 4000 is an older block. We upgraded for our 2nd week as we wanted a Jacuzzi and shouldn't have bothered. We had 2 electrical power cuts, our room cards were deactivated a day before departure, we had no TV remote, tiles coming off in the shower etc and you could hear the lobby entertainment till gone 11:30 every night so if you upgrade ensure you ask for a quiet room not in the 4000 block.

The 2nd week the hotel grounds were filled with staff selling local souvenirs from stalls and we felt harassed every time we walked past them and they were at every turn so you couldn't avoid them. You don't come on holiday to be pestered and the hotel need to stop this.

The restaurants also need to improve their vegetarian selection of food.

Room Tip: Pick a garden view room - they are the newer and quieter rooms DO NOT BOOK BLOCK 4000 they are fall...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, General Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, May 2, 2014
Dear Helen D,

The family of Grand Palladium Punta Cana Resort & Spa is honored in receiving your valuable comments. We are proud to hear about your satisfaction on this trip.

We took a good note of your remarks related to some of our service and corrective measurements are in motion in order to improve the quality of our services and facilities.

We look forward to have you back soon.

Best Regards,

R Segarra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2014 via mobile

We stayed at the bavaro section of the hotel as we upgraded to a suite. I think it is defiantly worth the money as they have recently been refurbished and are large with huge very comfortable beds . It's seems the other rooms are next to be updated as they do look dated and tired. We never had a problem finding a sunbed and used all the pools but found we were more comfortable on the beach. We tried all the restaurants apart from the sea food and found them all lovely apart from the steak house . We waited 2 hrs to get in then 1 hr for our starter to arrive and when it did it was wrong. My partner ordered his steak well done and it was medium at best and our friend ordered medium rare and it was raw. We waited so long for anyone to bring our drink order we went to the bar ourselves. This was the only issue we had with any of the restaurants our favourite was the Spanish visited 3 times. All the staff including jordano ,critorolina ledano and the manager Roberto made us feel very special and the food was amazing ( best chocolate mousse I've ever had). Maria Ramirez was an excellent waitress at the Hemingways bar lovely for a Budweiser after the beach and sparkling wine in the evening she would have drinks waiting for us. And Miguel cabinera would be singing from the time he gave us our coffee in the morning till the end of day. We had an amazing holiday and are thinking of booking again from next year .

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, General Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, April 30, 2014
Dear. hpicker13,

Thank you for your preference in selecting the Grand Palladium Punta Cana Resort and spa as well as for having shared your impressions on this trip. Your comments are of the greatest assistance to us in our effort to achieve the constant improvement in the level of our services and facilities.

We are more than glad in receiving your compliments about the attentiveness demonstrated by Roberto and Maria Ramirez. On the other hand, you can rest assure that your observation regarding our restaurant service are seriously studied and discussed to prevent future coincidences.

We regret any difficulties you may have experienced when communicating with our staff. We have a great task ahead of us concerning this issue. As a matter of fact, we provide intensive educational courses, including English classes, since we understand their importance in our continuous effort to improve the quality of guest service.

We would like to have the opportunity to serve you again and offer you a memorable service.

Best Regards,

R Segarra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Punta Cana Resort & Spa

Address: C/ El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Casino Hotel in Punta Cana
#35 Spa Hotel in Punta Cana
#40 Romantic Hotel in Punta Cana
#40 Family Hotel in Punta Cana
#41 Top resorts Hotel in Punta Cana
#44 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Palladium Punta Cana Resort & Spa 3.5*
Number of rooms: 535
Official Description (provided by the hotel):
The Grand Palladium Punta Cana Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & Royal Suites. The facilities of these adjoining resorts are open to guests of the Grand Palladium Punta Cana (excluding the Royal Suites). ... more   less 
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Also Known As:
Grand Palladium Punta Cana Hotel Punta Cana
Grand Palladium Punta Cana Resort And Spa
Grand Palladium Punta Cana Resort Spa

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