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“Great Extension at Palladium Palace” 5 of 5 stars
Review of Grand Palladium Palace Resort Spa & Casino

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Grand Palladium Palace Resort Spa & Casino
3.5 of 5 Resort (All-Inclusive)   |   Avenida de Francia s/n | Playas de Bavaro Higuey, Punta Cana 23000, Dominican Republic   |  
Hotel amenities
Ranked #30 of 98 Hotels in Punta Cana
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Great Extension at Palladium Palace”
5 of 5 stars Reviewed April 26, 2007

This will be a brief and direct review. Overall we had a very positive experience.

My husband and I travel on a regular basis to the Caribbean and must say this Hotel is an excellence choice. We booked it as an extension week further to a one-week-cruise we made to the Caribbean.
3 sections compose the Palladium Resort: the Punta Cana side, the Bavaro Side and the Palace section. We stood in the Palace section, which is the newest and more stylish one. Although this side is a little farther from the beach when compared to the other sections, we didn’t feel we were distant as the complex is very wide in terms of beach length. The beach is gorgeous, by the way.

Buildings are nice-looking and integrated in the beautiful and well-maintained gardens. You will find plenty of bars and buffets throughout the several sections for which you don’t have to walk a lot if you don’t want to. There are trains going by from time to time either. Rooms are nice and we had a nice two-story suite with a Jacuzzi in building 68.

We have considered the food to be quite good for an all inclusive, namely the lunch and dinner buffets. You will find variety and grill is made at the moment.

We spent most of our days at the beach playing volleyball, swimming or walking. You can notice the “Towel issue” but we always found a place to lie down. Please note that there aren’t many “palapas” and shades are usually under the palm trees and yes, they were usually taken when we got there, around 9 a.m., However, shades keep shifting as palm trees are high so you will have shade eventually.

There are many activities going on at the beach and by the pools. The “Animacion” Team works hard and is widespread throughout the resort in order to reach every guest. They try to convince you to participate but they are not pushy.

We could go on and on talking about this resort but the essential, in our perspective, is here.

Relax and enjoy… You are in the Caribbean!

9 Thank Alexa-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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St. Paul, MN
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 25, 2007

My husband and I travel to the DR on 4/18 to 4/22. Upon the arrival, we were upgraded to the Royal Suites, which was a nice surprise. The room was beautiful, very clean every day as was the entire resort. We enjoyed our stay but wished that the Hotel had someone who could explain what/where to go for meals, the train systems, etc. We took a walk everyday along a new path and were always finding a new resturant and/or pool. Our best meal was at The Mariachi Cantina. Our biggest problem was finding beach chairs. It didn't matter how early we went out to the pool or beach, we never could get on under a hut, always under the sun. We had a hard time finding people who spoke English (not many of the staff or guests spoke much English). My husband went deep sea fishing and had a great time and I went to the spa for a massage - would recommend this! All in all, we really enjoyed our stay and would definetly come back.

  • Stayed April 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
2 Thank MNTravelerMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 21, 2007

Overall, I agree with WilburIllinois and his/her recent review.

The pros:
1. New ala cart Royal Gourmet--no reservations needed, exclusive for Royal Suites, never crowded, decent food
2. Beautiful Beach
3. Royal Suites was a quiet area, great for relaxing
4. Nice room, loved the shower
5. The silly big inflatable waterslide they had at the Bavaro section. YIPPEE (yes, I am 34 going on 12, but it was GREAT!)
6. Stocked mini-fridge. We would also grab cola, beer, etc if we were passing through the lobby and replenish ourselves if needed.

The "just OKs":
1. The food (yes, this is a very international destnation with many pallates to please)
2. The restaurant hours--not all restaurants are open all the time, so if you want something to eat between 4 and 6 pm (for example), your only option is the sports bar which is a HIKE from the Royal Suites beach. And they won't let you dine in beach attire, so we had to tip the doorman just so he would let us grab some pizza to go. So you have to plan your meals, which means bringing a watch and being time conscious, which is NOT what I want to do on vacation. I ended up writing all the restaurant open times on my map and carried it with me, but it always seemed we had to walk a bit to find a place. I wish they would put a beach grill hut in the Royal Suites section.
3. The service--we tried to tip as often as possible and that still didn't bring better service at the beach and pool. Some staff are much better than others.
4. Internet access--free for Royal Suites, but only 2 terminals, which were always busy.
5. There were not alot of Americans or Canadians that we met, so we didn't have anyone else to really talk to or ask questions. Not really a pro or con, just something future guests should consider. We met an American couple on our last day and had a good time hanging out with them and finally speaking english.

1. Really watered down cocktails. The Miami Vice and Coco Loco are yummy but they sure won't get you buzzed. We had better luck with the "whisky cola".
2. Lack of beer options
3. Building 52 backs up to a semi-urban area with a few bars/restaurants, so we heard alot of street noise on our beach vacation. We were in room 5202 which is nearer the lobby--I think you would be OK in bldg 52 if you were nearer the beach (our room backed up to a bar so it was especially loud).
4. Royal Suites is always categorized as a sub-resort of the Palace, but it has everything separate (separate lobby, check-in, different amenities). This was really confusing to our transfer driver/coordinator. Palladium resorts should go ahead and classify it as its own resort.
5. The quest for lounge chairs is absurd. To get a chair, you have to lay your towel, etc out by 7 am at the latest. Even then, we never got a palapa, just chairs in the sun. I absolutely hated this part.
6. It rained one day (hard), and the satellite TV went out. There were no games or activities that we could find and we were positively bored. Definitely bring a book.

Overall, we had a nice time for 4 days. I would not have liked to stay here any longer, we were ready to leave. We will probably not return to this resort, as I prefer better service, smaller resort, and not competing for lounge chairs. However, this resort may be perfect for someone with different tastes.

We booked through Apple and had a USA3000 flight. Flight and Apple service were great, although Apple reps wanted to drop us at the Palladium Palace (see comment above about separating resorts)

  • Liked — Beach
  • Disliked — Fighting for beach/pool lounge chairs
  • Stayed April 2007, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
2 Thank jcampod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 17, 2007

Punta Cana The Grand Palladium Palace Royal Suites
Four couples made this years trip from March 31 to April 7, 2007.
The resort is beautiful, the beach was great and the food was OK.
The staff on the other hand needs to learn to SMILE. Been to the DR two other times at different resorts and always left feeling we
had been pampered beyond our wildest dreams. Definitely not so at the Royal Suites. Staff was efficient most of the time but not outgoing. You had to greet them before they would speak to you.

We took $300 US dollars for tips and came back with about half of it. This has never happened before.

We had a good time because our group can have fun anywhere, but I don't believe we will give this resort a second try.

  • Liked — Great beach.
  • Disliked — Indifferent unsmiling staff for the most part.
  • Stayed March 2007, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
1 Thank wilburIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 3, 2007

We stayed at Grand Palladium Palace(GPP) from March 16-23, 2007. There was my husband, my 5month old daughter and myself in a loft suite and, my babysitter and friend in a deluxe room. Upon arrival only the deluxe room was ready, but if you travel enough you tend to expect this when arriving before 2pm. We would be in building91 and they in building 81, not far from each other and not worth changing considering we both had Ocean view rooms( which we did not pay any more for). We decided to go to the buffet beside building 91 and adjacent to the Palace pool...well this was not a great first impression. The food was not very good nor was the service, but we prevailed and told ourselves that we would enjoy this resort regardless. Our rooms were ready soon after eating and this was a very nice surprise. The rooms are gorgeous. Our loft suite was grand, just like to photos on the hotel website. A bonus was our couch was a pullout bed( for babysitter when staying). The view in this room was awesome! just a few steps away from the beach, the pool, the bar, and buffet(??) room 9115! Our airconditioner did not work for 3days, but the staff were there everyday until it was fixed.
The deluxe room was very nice as well. rm 8118 with the exception of the good ol musty smell. I found the best buffet to be the one in the
Punta Cana lobby, "the grill"a la carte has very good steak but be sure to tell the waiter how you like it cooked, we had to send all 4 back the first time. Punta Cana lobby seemed to be the nicer of them all, the Palace pool was the nicer of them all, and has a swim up bar. Thank goodness for the trolley, it comes every 15mins and runs until 2am....The Disco played Dominican style music until 12:30ish then changed to dance, the 24hr sports bar was great for snacks and to retreat to if the disco got to be too much. The staff were friendly and there were many activities going on throughout the day. If you are going to Punta cana chances are you are going for the beach, because it is a definate highlight. The food and resort standards are a little lower than those of Mexico (which we travelled
to in Jan), so don't expect too much from the food, but to be honest we did always find something to eat and some nights it was quite good. Drinks are definatley watered down..so be prepared to drink alot if you want to get your dancing shoes on! I would rate this resort a 4star and if I returned would stay at the Punta Cana resort rather than the Palace. P.S Nigel and Julie how was the wedding?? please email me!

  • Stayed March 2007, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
3 Thank jdeir2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens, NY
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 31, 2007

I stayed at the Grand Palladium from 3/19-3/25 with my girlfriend and had a great time. The grounds of the resort were beautiful and constantly being maintained by landscapers. The food at the buffets was very good, maybe not as good as if you didn't go to an all inclusive resort and went out for expensive meals but far from cafeteria food. We had the cheapest/most basic room and it was very nice and clean. The people were falling over themselves to help you or get you something. Many of the staff didn't speak english but we were able to communicate with them fine, especially since the only spanish I know is from 2 years of it in high school which was over 10 years ago. The beach and the pools were also very clean and relaxing. The only minor complain was that the booze was lacking alittle, and the one choice of beer was El Presidente on tap (not what I would prefer). If you gave the bartenders some tips they kept the drinks coming often enough to get the job done. I can't believe people would write bad reviews about this place because I thought it was amazing and would recommend it to my friends and family

  • Liked — beautiful and relaxing
  • Disliked — alcohol selection
  • Stayed March 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
4 Thank mike_chat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Taunton, MA
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 26, 2007

Stayed at the Grand Palladium Palace 3/17 to 3/24 with a group of 13 people. My husband and I have traveled to the Dominican Republic 6 times now and also Mexico, Jamaica and Turks and Caicos. The GPP provided a relaxing resort with many amenities and quality features. The resort is quite large and features a scenic beach front and postcard-quality views. Most of the staff we encountered were helpful
and cheerful and the rooms were great. It was quite an affordable trip for the accomodations we received. Here is a breakdown of the GPP:
ROOMS: Just a great room, complete with 2 floors. The first floor had a bathroom with movable showhead with fully closing sliding door and sink area outside. A jacuzzi tub with hand-held shower head, TV, dresser, double closet, table, 2 chairs and sofa bed completed the first floor, which also had a balcony with 2 additional chairs and small table. Upstairs had a bed, dresser and built-in shelves and another TV. Floor was tile on the first floor, carpeted on the second. Our AC worked great and the room was not musty whatsoever. A real surprise as most rooms in the Carribean have that destinct musty
odor. Also as a few more perks, there is a free digital safe (no keys) and inroom iron and ironing board. Our mini fridge was stocked every day with new liter bottles of water. One of the nicest rooms I've stayed in. Also the room had a prevalent Carribean flare.
BEACH/POOLS: Beautiful turquoise blue water with a well-maintained beach fromt (not much seaweed on your walk into the water).No problems with rocks or large amounts of seaweed in the water. Water was really warm, probably even warmer than the pool. The beach front was a little smaller than some resorts, probably about 20-30 yards deep at most points. There were little kiosks where you could get drinks on the beach, which is always nice. Chairs weren't the most plentiful, but if you get there at a decent hour, you should be good. Pools were large and clean. In need of some cosmetic upgrades with tile replacing, but for the most part they were in good shape. There are 4 total pools in the resort, and the one near the GPP had a swim-up bar.
FOOD: Food was pretty good. The restaurant right outside the GPP had a grill where you could get fresh-grilled hamburgers, hot dogs, fish, pork, chicken and some random special for lunch. There was a wide selection of bread and some buffet items and pasta station. You could always find something for lunch. We never really strayed from this place as it was close to the pool and beach. Breakfast had quite a large selection, featuring an omelet station, fresh juices, smoothies and all your typical breakfast staples and some other non-traditional items. Dinner we ate at mostly the buffet, which also had a good selection and changed themes nightly. The food was better than your average all-inclusive in the Dominican, but don't expect a five-star meal or you will be truly dissapointed. We did eat at the Asian restaurant, which was decent. Service was pretty quick. The restaurant itself was an architectural delight and had a great atmosphere. Worth the trip. Not sure about the other restaurants, but there were also Spanish, Mediterranien, Mexican, Dominican and International a la carte restaurants.
STAFF: Most of the staff were very upbeat and friendly, willing to help. We brought 34 ounce insulated mugs which were great (go Big Bubba!) and never had any complaints about filling them. Animation staff were their typical energetic selves, but they would leave you alone if you were looking for a more relaxing trip. There were various pool games (volleyball, water polo) and then activities/contests lead by the animation team.
GROUNDS: The resort is HUGE. It is 3 resorts in one and the grounds are all connected. There is a trolley which plays really loud music to help you get around. It runs until 2 a.m. and comes roughly every 15-20 minutes. The grounds were well maintained and there were always workers mainting them. Never saw trash or debris, very clean.
ACTIVITIES: There were a ton of sports related stuff to do, and the resort featured a full turf soccer field, a mini soccer field, basketball courts, bocce courts, volleyball nets, badmitton nets, archery range and more. Just a ton of stuff. There are your typical excursions offered for fees and plenty of golf nearby. 5 of us played at La Cana Golf Club which was about 30 minutes away at a cost of $140 p/p. It was a beautiful course in some stretches. A little pricey, but the transfers were included. There are also vendors on the beach who offer activities for a price cheaper than the resort if you so chose. We didn't go on any excursions. Each night a different show is featured. We checked out the Michael Jackson Show and it was surprisingly good, and the karaoke show was entertaining.
DRINKS: Drinks were good, with a decent amount of variety. Alcohol wasn't the stongest at the pool bar, but that was probably a blessing
in disguise. All your fruity drink standards were on the menu (pina colada, daquiri, margerita) and some other specials (miami vice, coco loco) with a special of the day through in the mix as well. A Dominican hard alcohol called Mamajuana was quite good. Overall a little more watered down than drinks in the U.S., but still decent.

The GPP was a great resort and will provide you with whatever vacation you are looking for - a realaxing or activity-filled trip. The rooms are top notch and the beach is beautiful. The staff was helpful and friendly. The food and drinks were decent for an all-inclusive. Had a great stay at the GPP and would recommend it. Our trip was money well spent.

  • Liked — Rooms, beach
  • Disliked — Very large, sometimes confusing to get around
  • Stayed March 2007, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
18 Thank simbahead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Palace Resort Spa & Casino

Address: Avenida de Francia s/n | Playas de Bavaro Higuey, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Casino Hotel in Punta Cana
#25 On the Beach Hotel in Punta Cana
#25 Top resorts Hotel in Punta Cana
#31 Romantic Hotel in Punta Cana
#43 Family Hotel in Punta Cana
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Grand Palladium Palace Resort Spa & Casino 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 
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Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana

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